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Some functions, such as printing, very slow


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#1 Cable2001

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Posted 28 August 2012 - 02:36 PM

Continuing post as started here: http://www.bleepingcomputer.com/forums/topic466637.html

Certain things I do on my computer take a very long time, such as printing. This all started about a week or so ago. Each step of the printing process (choosing a printer, changing print settings, sending the print job) now take 5-10 minutes when they used to be nearly instantaneous.

I've noticed slowness for some other functions as well (of course, I can't remember specifics at the moment) but it is most pronounced when printing (from any program). It *might* have started happening after either the Windows update or Adobe update that came out recently. At one point, I was giving a presentation and my computer completely froze for all local functions except switching tabs. The Task Manager showed nothing unusual and one of the tabs had Citrix loaded and I was able to use that just fine.

I have a Dell Latitude E6410 running Windows 7. At the above linked thread I ran several scans that all came back negative for viruses or malware, so there must be some setting out of whack or another conflict.

Is anyone able to lend a helping hand? :huh:

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#2 hamluis

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Posted 29 August 2012 - 09:07 AM

Data from MiniToolBox run 27 Aug 2012:

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 15


System errors:
=============
Error: (08/27/2012 07:40:07 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (08/27/2012 07:34:30 AM) (Source: ipnathlp) (User: )
Description: 10.1.1.30192.168.137.0255.255.255.0

Error: (08/27/2012 07:34:30 AM) (Source: ipnathlp) (User: )
Description:

Error: (08/27/2012 07:34:18 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (08/27/2012 06:05:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SmcService service.

Error: (08/27/2012 06:04:41 AM) (Source: DCOM) (User: )
Description: {51FA2736-5DEE-11D4-98E8-006008BF430C}

Error: (08/27/2012 05:45:23 AM) (Source: ipnathlp) (User: )
Description:

Error: (08/27/2012 05:35:23 AM) (Source: ipnathlp) (User: )
Description:

Error: (08/27/2012 05:23:16 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (08/27/2012 05:23:16 AM) (Source: ipnathlp) (User: )
Description:


Microsoft Office Sessions:
=========================
Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16

Error: (08/27/2012 05:23:27 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 15


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 4.1.1)
AccelerometerP11 (Version: 2.00.00.12)
Adobe Acrobat X Standard - English, Franšais, Deutsch (Version: 10.1.4)
Adobe AIR (Version: 3.3.0.3650)
Adobe Community Help (Version: 3.5.23)
Adobe Dreamweaver CS5 (Version: 11.0)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Flash Player 11 Plugin (Version: 11.4.402.265)
Adobe Media Player (Version: 1.8)
Adobe Widget Browser (Version: 2.0 Build 230)
Adobe Widget Browser (Version: 2.0.230)
Akamai NetSession Interface
Android SDK Tools (Version: 1.13)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Archive 2002
BioAPI Framework (Version: 1.0.2)
Bonjour (Version: 3.0.0.10)
Bonjour Print Services (Version: 2.0.2.0)
CCleaner (Version: 3.08)
Cisco Connect (Version: 1.3.11006.1)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cisco WebEx Meetings
Citrix online plug-in (DV) (Version: 12.1.0.30)
Citrix online plug-in (HDX) (Version: 12.1.0.30)
Citrix online plug-in (PNA) (Version: 12.1.0.30)
Citrix online plug-in (SSON) (Version: 12.1.0.30)
Citrix online plug-in (USB) (Version: 12.1.0.30)
Citrix online plug-in (Version: 12.1.0.30)
Citrix online plug-in (Web) (Version: 12.1.0.30)
Corel Paint Shop Pro X (Version: 10.01)
Custom (Version: 12.34.56.789)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3225)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Backup and Recovery Manager (Version: 1.3)
Dell ControlVault Host Components Installer (Version: 2.0.20.159)
Dell Data Protection | Access (Version: 01.00.00.154)
Dell Data Protection | Access (Version: 2.0.00000.154)
Dell Data Protection | Access | Drivers (Version: 1.00.011)
Dell Data Protection | Access | Middleware (Version: 1.00.005)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell System Manager (Version: 1.5.00000)
Dell Touchpad (Version: 7.1007.101.210)
DellAccess (Version: 01.00.00.078)
Dexterity Shared Components 10.0 (Version: 10.0.332.0)
DirectX 9 Runtime (Version: 1.00.0000)
Dropbox (Version: 1.4.7)
DW WLAN Card Utility (Version: 5.60.48.35)
EMBASSY Security Center (Version: 04.02.00.072)
FileMaker Pro 11 (Version: 11.0.3.0)
FileMaker Pro 11 Advanced (Version: 11.0.3.0)
FileMaker Pro 12 Advanced (Version: 12.0.1.0)
FileZilla Client 3.5.3 (Version: 3.5.3)
Gemalto (Version: 01.01.01.0000)
Google Drive (Version: 1.3.3209.2688)
Google Update Helper (Version: 1.3.21.115)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
iCloud (Version: 1.1.0.40)
IcoFX 1.6.4
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2182)
Intel® Network Connections 15.2.89.0 (Version: 15.2.89.0)
Intel® Rapid Storage Technology (Version: 9.6.0.1014)
iReceiver 1.6.3
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.1.5.3)
Java™ 7 Update 2 (Version: 7.0.20)
Java™ SE Development Kit 7 Update 2 (Version: 1.7.0.20)
JavaFX 2.0.2 (Version: 2.0.2)
JavaFX 2.0.2 SDK (Version: 2.0.2)
Junk Mail filter update (Version: 15.4.3502.0922)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
Macromedia Extension Manager (Version: 1.7.240)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 11.0.8156.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Dynamics GP 10.0 (Version: 10.00.1786.000)
Microsoft Money Plus (Version: 17)
Microsoft Money Shared Libraries (Version: 17.0.0.3817)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Report Viewer Redistributable 2005
Microsoft Report Viewer Redistributable 2005 (Version: 8.0.56405)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Native Client (Version: 10.0.1600.22)
Microsoft SQL Server Native Client (Version: 9.00.2047.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable Components (Version: 10.0.0219.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works 6-9 Converter (Version: 9.7.0621)
Microsoft_VC80_CRT_x86 (Version: 1.00.0000)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
mIRC (Version: 7.25)
MobileMe Control Panel (Version: 3.1.8.0)
MotoHelper 2.1.32 Driver 5.4.0 (Version: 2.1.32)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.4.0 (Version: 5.4.0)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
Mozilla Thunderbird 14.0 (x86 en-US) (Version: 14.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MySQL Connector/ODBC 5.1 (Version: 5.1.8)
MySQL Installer (Version: 1.0.17.0)
NetSetMan 3.4.4 (Version: 3.4.4)
NoteTab Light 6 (Remove only) (Version: 6.2)
NTRU TCG Software Stack (Version: 2.1.34)
PANTECH USB Modem V2 (Version: 1.2.7000.720)
PC-CCID (Version: 2.0.0)
PhotoShowExpress (Version: 2.0.063)
PocketCloud Windows Companion (Version: 2.4.19)
Preboot Manager (Version: 03.02.00.066)
Print Server Driver
Private Information Manager (Version: 07.00.00.026)
QuarkXPress 4.0
QuickTime (Version: 7.72.80.56)
Reader 2.1 (Version: 2.1.2.1143)
Remote Desktop Connection Manager (Version: 2.2.0423)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Safari (Version: 5.34.57.2)
SmartDeviceMonitor for Admin (Version: 1.00)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SPBA 5.9 (Version: 5.9.4.6686)
SUPERAntiSpyware (Version: 4.55.1000)
Symantec Backup Exec (Service Pack 1)
Symantec Backup Exec (Service Pack 2)
Symantec Backup Exec ™ 2010 R3 (Version: 13.0.5204)
Symantec Backup Exec (Version: 13.0.5204)
Symantec Endpoint Protection (Version: 12.1.1000.157)
Trusted Drive Manager (Version: 4.0.0.512)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Upek Touchchip Fingerprint Reader (Version: 1.2.004)
Verizon Wireless UM190 Firmware Updates (Version: 1.0.3)
VLC media player 1.1.8 (Version: 1.1.8)
Wave Infrastructure Installer (Version: 07.02.40.0008)
Wave Support Software Installer (Version: 05.12.00.012)
WIDCOMM Bluetooth Software (Version: 6.3.0.6900)
WiFi Sensor Software (Version: 1.25.10)
Winamp (Version: 5.621 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Driver Package - Dell Inc. PBADRV System (09/11/2009 1.0.1.6) (Version: 09/11/2009 1.0.1.6)
Windows Driver Package - STMicroelectronics (usbser) Ports (04/25/2010 1.3.1) (Version: 04/25/2010 1.3.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 3509.83 MB
Available physical RAM: 1445.16 MB
Total Pagefile: 7017.95 MB
Available Pagefile: 4634.39 MB
Total Virtual: 2047.88 MB
Available Virtual: 1930.77 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:134.86 GB) (Free:30.2 GB) NTFS
2 Drive d: (LATITUDE ON) (Fixed) (Total:2 GB) (Free:0.74 GB) NTFS
6 Drive k: (Inventory) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
7 Drive l: (Production) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
8 Drive o: (TagRoom) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
9 Drive r: (danw) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
10 Drive w: (Community) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
11 Drive x: (danw) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS
12 Drive y: (Finance) (Network) (Total:2771.32 GB) (Free:2553.04 GB) NTFS

========================= Users: ========================================

User accounts for \\DWHITE

Administrator DanW Guest


**** End of log ****


Seems to me that you have a problem with Bonjour/iTunes. I would remove both and see how the system performs.

I also see that 64-bit systems require the 64-bit iTunes download, per instructions at http://www.apple.com/itunes/download/ .

Louis

Louis

#3 Cable2001

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Posted 29 August 2012 - 12:00 PM

Whelp, I solved it.

Like you suggested, I uninstalled Bonjour, then iTunes. No change. Reinstalled both. I'm a 32-bit system, BTW.

It occurred to me that I don't have this problem at home, so I logged into my home profile instead of my work profile. Print options loaded just fine. Of course, my work printers aren't loaded in my home profile. I switched back to my work profile and switched my default printer. No problems! Switched back over to the old default printer, super slow again. That's a clue!

I uninstalled the offending printer, reinstalled it, problem resolved. D'oh!

Sorry for wasting your time but you did get me on the path to resolving the issue. B)

#4 hamluis

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Posted 30 August 2012 - 07:46 AM

No waste of time on my part...I'm retired and living a very whimsical existence :).

Nice work by you...happy computing :).

Louis




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