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BSOD


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3 replies to this topic

#1 John H Nolen

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Posted 28 August 2012 - 02:02 PM

I have an Acer Extensa 4620Z with Win 7 Home Premium with 2 gigs of Ram. I have been having the BSOD on several occasions with the followings error codes:0X0000008E(0X0000005,0X83575795,0XBB336D84,0X00000000).Does any one know what these error codes mean. I can not find them with google.

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#2 Allan

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Posted 28 August 2012 - 02:16 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 John H Nolen

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Posted 29 August 2012 - 09:00 AM

==================================================
Dump File : 082612-72150-01.dmp
Crash Time : 8/26/2012 2:27:34 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83575795
Parameter 3 : 0xbb336d84
Parameter 4 : 0x00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+2e97
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+121795
Stack Address 1 : ntkrnlpa.exe+12135f
Stack Address 2 : fltmgr.sys+1f1f0
Stack Address 3 : fltmgr.sys+1e786
Computer Name :
Full Path : C:\Windows\Minidump\082612-72150-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

==================================================
Dump File : 082612-40700-01.dmp
Crash Time : 8/26/2012 6:39:39 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x01b1ea8c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x89470b24
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+39b24
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.6.0.1011
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : iaStor.sys+39b24
Stack Address 2 : iaStor.sys+3a818
Stack Address 3 : ntkrnlpa.exe+209056
Computer Name :
Full Path : C:\Windows\Minidump\082612-40700-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082512-32869-01.dmp
Crash Time : 8/25/2012 10:49:47 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01530ac8
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83573795
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+26e000
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista®
Company : Intel Corporation
File Version : 8.14.10.1930
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\082512-32869-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082512-32183-01.dmp
Crash Time : 8/25/2012 8:29:37 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01231008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8353f795
Caused By Driver : fwpkclnt.sys
Caused By Address : fwpkclnt.sys+27000
File Description : FWP/IPsec Kernel-Mode API
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\082512-32183-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

==================================================
Dump File : 082512-32448-01.dmp
Crash Time : 8/25/2012 4:20:51 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01346758
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83537795
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+4501
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943a4
Computer Name :
Full Path : C:\Windows\Minidump\082512-32448-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082412-40466-01.dmp
Crash Time : 8/24/2012 2:07:08 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01a061e8
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83575795
Caused By Driver : RDPWD.SYS
Caused By Address : RDPWD.SYS+3d00
File Description : RDP Terminal Stack Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943a4
Computer Name :
Full Path : C:\Windows\Minidump\082412-40466-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082312-40061-01.dmp
Crash Time : 8/23/2012 8:45:13 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x011f0778
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83522795
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4165b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943a4
Computer Name :
Full Path : C:\Windows\Minidump\082312-40061-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

==================================================
Dump File : 082212-43430-01.dmp
Crash Time : 8/22/2012 9:02:10 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01b1d358
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83575795
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ab9c7
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943a4
Computer Name :
Full Path : C:\Windows\Minidump\082212-43430-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

==================================================
Dump File : 082212-39780-01.dmp
Crash Time : 8/22/2012 10:29:14 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x0179fd78
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8356d795
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4165b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\082212-39780-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082112-41387-01.dmp
Crash Time : 8/21/2012 3:58:44 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01e82f98
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83565795
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4165b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943a4
Computer Name :
Full Path : C:\Windows\Minidump\082112-41387-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 183,200
==================================================

==================================================
Dump File : 082012-42759-01.dmp
Crash Time : 8/20/2012 5:07:20 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x010c90f0
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8352c795
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+32418
File Description : Network I/O Subsystem
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : nsiproxy.sys+1a9e
Computer Name :
Full Path : C:\Windows\Minidump\082012-42759-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082012-36566-01.dmp
Crash Time : 8/20/2012 2:53:50 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01237c08
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83571795
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+810d1
Computer Name :
Full Path : C:\Windows\Minidump\082012-36566-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 082012-91026-01.dmp
Crash Time : 8/20/2012 8:43:08 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8353b795
Parameter 3 : 0xbfa47b2c
Parameter 4 : 0x00000000
Caused By Driver : SYMEVENT.SYS
Caused By Address : SYMEVENT.SYS+1388c
File Description : Symantec Event Library
Product Name : SYMEVENT
Company : Symantec Corporation
File Version : 12.6.0.25
Processor : 32-bit
Crash Address : ntkrnlpa.exe+121795
Stack Address 1 : ntkrnlpa.exe+12135f
Stack Address 2 : ntkrnlpa.exe+222939
Stack Address 3 : ntkrnlpa.exe+2226de
Computer Name :
Full Path : C:\Windows\Minidump\082012-91026-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

==================================================
Dump File : 081912-33633-01.dmp
Crash Time : 8/19/2012 9:00:22 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x012f5358
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83565795
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4165b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\081912-33633-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 081812-40295-01.dmp
Crash Time : 8/18/2012 2:33:24 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83534795
Parameter 3 : 0xb7953a14
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+121795
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+121795
Stack Address 1 : ntkrnlpa.exe+12135f
Stack Address 2 : ntkrnlpa.exe+269d5e
Stack Address 3 : ntkrnlpa.exe+265850
Computer Name :
Full Path : C:\Windows\Minidump\081812-40295-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 081812-32479-01.dmp
Crash Time : 8/18/2012 12:22:20 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x014497ac
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x835664c1
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+1000
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+1204c1
Stack Address 2 : rdyboost.sys+fcb3
Stack Address 3 : rdyboost.sys+10986
Computer Name :
Full Path : C:\Windows\Minidump\081812-32479-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 081712-32869-01.dmp
Crash Time : 8/17/2012 8:20:59 PM
Bug Check String : MULTIPLE_IRP_COMPLETE_REQUESTS
Bug Check Code : 0x00000044
Parameter 1 : 0x878f18f0
Parameter 2 : 0x00000eae
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+241ef
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.6.0.1011
Processor : 32-bit
Crash Address : ntkrnlpa.exe+78c9d
Stack Address 1 : iaStor.sys+39ec4
Stack Address 2 : iaStor.sys+3a73e
Stack Address 3 : iaStor.sys+3fa06
Computer Name :
Full Path : C:\Windows\Minidump\081712-32869-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 081612-33665-01.dmp
Crash Time : 8/16/2012 8:06:02 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01fc8e00
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83537795
Caused By Driver : cng.sys
Caused By Address : cng.sys+15030
File Description : Kernel Cryptography, Next Generation
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17856 (win7sp1_gdr.120601-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\081612-33665-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,344
==================================================

==================================================
Dump File : 081612-40763-01.dmp
Crash Time : 8/16/2012 4:00:30 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x01b2a398
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8353b795
Caused By Driver : cng.sys
Caused By Address : cng.sys+1c030
File Description : Kernel Cryptography, Next Generation
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17856 (win7sp1_gdr.120601-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+121795
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : rdyboost.sys+fccc
Computer Name :
Full Path : C:\Windows\Minidump\081612-40763-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,336
==================================================

#4 Allan

Allan

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Posted 29 August 2012 - 10:29 AM

Are you currently using Zone Alarm? If so, try disabling it and see if you have the same problems. If not, you might want to consider updating or even replacing ZA.




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