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Help with Virus Removal (Trogan, SuperAntiSpyware, Rootkit)


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9 replies to this topic

#1 Geraldine H

Geraldine H

  • Members
  • 8 posts
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  •  
  • Local time:02:49 AM

Posted 28 August 2012 - 10:47 AM

I think my computer (Window 7 32 bit) may be infected with Trogan and Rootkits.

I have real time SuperAntiSpyware installed. It keeps flashing up Trogan.agent/gen-kryptic.process. I have also been receiving emails from my website host server saying this computer may be infected with a Rootkit. The computer is still operational but slow.

1. I have run Superantispyware many time and although it does find adware cookies and Trogans, it doesn’t seem to remove them.
2. I have also paid for and installed Malware Bytes. It has not found anything.
3. I have run RKill and run both Malware Bytes and Superantispyware but the viruses have not been removed.
4. I have downloaded and run DDS (report attached).
5. I was not able to download defogger as Superantispyware stopped it.
6. I have downloaded and run Gmer (report attached.
7. I have switched in Firewall which was off as it causes problems uploading my website.
8. I have installed Superantispyware as I feel it is infected .

Please help me! Thanks in advance.

Geraldine

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.5.0_17
Run by Geraldine at 16:24:39 on 2012-08-28
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3055.1124 [GMT 1:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\MozyHome\mozystat.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Windows\explorer.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\MozyHome\mozybackup.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Microsoft\BingBar\7.1.362.0\SeaPort.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Geraldine\AppData\Local\Temp\Temp1_gmer.zip\gmer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/?PC=BNHP
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Updater For Spam Free Search Bar: {20a0be68-8fd9-4539-8712-ce3d1c1fdfc6} - c:\program files\blekkotb\auxi\blekkoAu.dll
BHO: Spam Free Search Bar: {26c9e18c-3717-4be1-a225-04e4471f5b6e} - c:\program files\blekkotb\blekkoDx.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.362.0\BingExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Spam Free Search Bar: {26c9e18c-3717-4be1-a225-04e4471f5b6e} - c:\program files\blekkotb\blekkoDx.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.362.0\BingExt.dll"
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [Spotify] "c:\users\geraldine\appdata\roaming\spotify\Spotify.exe" /uri spotify:autostart
uRun: [Spotify Web Helper] "c:\users\geraldine\appdata\roaming\spotify\data\SpotifyWebHelper.exe"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\users\gerald~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mozyho~1.lnk - c:\program files\mozyhome\mozystat.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{8971E892-A315-4CAC-8DE6-C4AFE4D89DE4} : DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{8971E892-A315-4CAC-8DE6-C4AFE4D89DE4}\45E4341405243343331493 : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A56424E6-EB83-4BED-A8B0-888FA3CA1544} : DhcpNameServer = 194.168.4.100 194.168.8.100
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\geraldine\appdata\roaming\mozilla\firefox\profiles\xessz060.default\
FF - prefs.js: browser.search.selectedEngine - MyStart Search
FF - prefs.js: browser.startup.homepage - hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&i=26
FF - prefs.js: keyword.URL - hxxp://mystart.incredibar.com/mb167/?loc=IB_DS&a=6PQCP6XINZ&&i=26&search=
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.incredibar_i.newTab - false
FF - user.js: extensions.incredibar_i.tlbrSrchUrl - hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB_TB&i=26&search=
FF - user.js: extensions.incredibar_i.id - 1a10aff100000000000000214ff5d231
FF - user.js: extensions.incredibar_i.instlDay - 15529
FF - user.js: extensions.incredibar_i.vrsn - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsni - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsnTs - 1.5.11.149:22:06
FF - user.js: extensions.incredibar_i.prtnrId - Incredibar
FF - user.js: extensions.incredibar_i.prdct - incredibar
FF - user.js: extensions.incredibar_i.aflt - orgnl
FF - user.js: extensions.incredibar_i.smplGrp - none
FF - user.js: extensions.incredibar_i.tlbrId - base
FF - user.js: extensions.incredibar_i.instlRef -
FF - user.js: extensions.incredibar_i.dfltLng -
FF - user.js: extensions.incredibar_i.excTlbr - false
FF - user.js: extensions.incredibar_i.ms_url_id -
FF - user.js: extensions.incredibar_i.upn2 - 6PQCP6XINZ
FF - user.js: extensions.incredibar_i.upn2n - 92543193856552051
FF - user.js: extensions.incredibar_i.productid - 26
FF - user.js: extensions.incredibar_i.installerproductid - 26
FF - user.js: extensions.incredibar_i.did - 10643
FF - user.js: extensions.incredibar_i.ppd - 1
.
============= SERVICES / DRIVERS ===============
.
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 48128]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-8-28 655944]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2012-1-21 2214504]
R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.362.0\SeaPort.EXE [2012-2-13 240408]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y6032.sys [2009-7-13 214016]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-5-10 22344]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-8-28 40776]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-8-3 9344]
RUnknown SASKUTIL;SASKUTIL; [x]
S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.362.0\BBSvc.EXE [2012-2-13 193816]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-5-3 158856]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2012-6-23 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-3-8 1492840]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-1-21 1343400]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
SUnknown rootrepeal;rootrepeal; [x]
.
=============== Created Last 30 ================
.
2012-08-28 15:04:14 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-08-28 14:46:07 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{7c08b34c-91e5-46e4-98d0-99facf79e8c7}\offreg.dll
2012-08-28 14:34:01 -------- d-----w- c:\users\geraldine\appdata\local\{DB3AD869-179F-4EF2-A111-5EF07805F22A}
2012-08-28 09:21:39 7023536 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{7c08b34c-91e5-46e4-98d0-99facf79e8c7}\mpengine.dll
2012-08-28 09:16:34 -------- d-----w- c:\users\geraldine\appdata\local\{D4040034-95A0-4F56-A59F-2FE1AA823CC3}
2012-08-28 07:11:45 -------- d-----w- c:\users\geraldine\appdata\local\{D044E599-2674-43F9-8914-234CCD11887A}
2012-08-27 21:27:39 -------- d-----w- c:\users\geraldine\appdata\local\{99F9D687-382C-4F91-B922-EABC041318DE}
2012-08-27 18:14:28 -------- d-----w- c:\users\geraldine\appdata\local\{63D56DB5-8292-4B14-8AA3-B8AEAAB86F0C}
2012-08-20 18:08:43 -------- d-----w- c:\users\geraldine\appdata\local\{D748F314-C0E4-4D0D-B0A6-403BD9FC0B88}
2012-08-19 18:07:45 -------- d-----w- c:\users\geraldine\appdata\local\{5331A0B2-A975-49A6-B23F-B28C65225F9B}
2012-08-19 06:07:05 -------- d-----w- c:\users\geraldine\appdata\local\{78E02141-91F8-4ABC-9FBA-FFA994B7F1B1}
2012-08-18 18:06:38 -------- d-----w- c:\users\geraldine\appdata\local\{0574CF2D-4BE1-4F1A-A268-A6378816FEAF}
2012-08-18 18:06:14 -------- d-----w- c:\users\geraldine\appdata\local\{703A3A71-0E2A-43F9-A6A3-89493F79DFD1}
2012-08-18 06:05:47 -------- d-----w- c:\users\geraldine\appdata\local\{EF63FB17-B875-4A53-9CD4-732096862AB0}
2012-08-17 18:04:53 -------- d-----w- c:\users\geraldine\appdata\local\{DF068E6E-25E2-44AC-BE98-80A74087CB42}
2012-08-17 18:04:40 -------- d-----w- c:\users\geraldine\appdata\local\{82163072-1D11-408F-9D54-A68994BC68E9}
2012-08-16 13:09:05 -------- d-----w- c:\users\geraldine\appdata\local\{99A4C951-B069-4235-9F8E-41A217694ABA}
2012-08-16 13:08:42 -------- d-----w- c:\users\geraldine\appdata\local\{D27099BF-2063-4D2F-AA09-847845E11C2C}
2012-08-16 02:07:44 393216 ----a-w- c:\windows\system32\drivers\bthport.sys
2012-08-16 01:08:02 -------- d-----w- c:\users\geraldine\appdata\local\{6E6E9086-AD0C-4FFF-B6B7-D76152F2B39F}
2012-08-15 13:07:18 -------- d-----w- c:\users\geraldine\appdata\local\{0D6B5FA2-2B73-4D26-8C0E-45C32196CED9}
2012-08-15 04:55:46 492032 ----a-w- c:\windows\system32\win32spl.dll
2012-08-15 04:55:46 316928 ----a-w- c:\windows\system32\spoolsv.exe
2012-08-15 04:55:44 2344448 ----a-w- c:\windows\system32\win32k.sys
2012-08-15 04:55:41 400896 ----a-w- c:\windows\system32\srcore.dll
2012-08-15 04:55:29 41472 ----a-w- c:\windows\system32\browcli.dll
2012-08-15 04:55:29 102912 ----a-w- c:\windows\system32\browser.dll
2012-08-15 04:55:25 768512 ----a-w- c:\windows\system32\localspl.dll
2012-08-15 01:06:37 -------- d-----w- c:\users\geraldine\appdata\local\{6DB31794-3511-41DF-95DC-2361B6BDC7D3}
2012-08-14 13:05:45 -------- d-----w- c:\users\geraldine\appdata\local\{3EE9A753-9A4F-45E5-8D87-B59BC3060197}
2012-08-14 13:05:33 -------- d-----w- c:\users\geraldine\appdata\local\{AA0466F6-1F9F-4E3E-8A36-5BBDE708065C}
2012-08-14 01:04:41 -------- d-----w- c:\users\geraldine\appdata\local\{288AB391-8BBE-4BB9-8AEA-0DAA63FE529B}
2012-08-13 13:03:56 -------- d-----w- c:\users\geraldine\appdata\local\{4860856F-BFAC-46FA-898C-CEACA73177D3}
2012-08-12 13:05:06 -------- d-----w- c:\users\geraldine\appdata\local\{8C49FB49-D6CB-4729-96F1-E2072C44A671}
2012-08-12 01:04:17 -------- d-----w- c:\users\geraldine\appdata\local\{3820D2B3-007A-48CC-8681-BB02F492F9FB}
2012-08-12 01:03:46 -------- d-----w- c:\users\geraldine\appdata\local\{19150E96-8D38-4967-B7E7-59E94943D0FF}
2012-08-11 13:03:04 -------- d-----w- c:\users\geraldine\appdata\local\{B75BEBBA-AEF9-4DFA-AB63-B72B552B6E77}
2012-08-11 01:02:08 -------- d-----w- c:\users\geraldine\appdata\local\{DABF33AA-BA50-4BD5-BBDD-DAB8FB38454E}
2012-08-10 13:01:22 -------- d-----w- c:\users\geraldine\appdata\local\{5D13169B-03F0-4E77-AEE5-EDC7D4CAECDC}
2012-08-10 01:00:40 -------- d-----w- c:\users\geraldine\appdata\local\{9D0F06CE-0AAE-49CA-B298-0FAE05658602}
2012-08-09 08:38:55 -------- d-----w- c:\users\geraldine\appdata\local\{416FBB81-AF56-4F5F-92E2-26DB3EADBA8F}
2012-08-08 20:38:15 -------- d-----w- c:\users\geraldine\appdata\local\{04F94918-E180-44B9-8F29-A5218973D035}
2012-08-08 20:37:53 -------- d-----w- c:\users\geraldine\appdata\local\{3E25A1A7-5729-4E6E-B80A-9D20ABECF756}
2012-08-08 08:37:17 -------- d-----w- c:\users\geraldine\appdata\local\{E58DDC68-960E-442A-8F1F-15E5787740DD}
2012-08-08 08:36:52 -------- d-----w- c:\users\geraldine\appdata\local\{96894841-2D07-4AD8-9D9E-2D271076E2E0}
2012-08-06 11:52:29 -------- d-----w- c:\users\geraldine\appdata\local\{8F8076C9-2981-4A4E-922A-D0E749749617}
2012-08-06 11:52:07 -------- d-----w- c:\users\geraldine\appdata\local\{1C61E902-9DDB-440B-989A-812BBE0ACB43}
2012-08-05 11:54:58 -------- d-----w- c:\users\geraldine\appdata\local\WMTools Downloaded Files
2012-08-05 11:47:06 -------- d-----w- c:\program files\Movie Maker 2.6
2012-08-05 11:30:17 -------- d-----w- c:\users\geraldine\appdata\local\{99149980-2E3B-4694-B952-A36E767104A7}
2012-08-05 11:29:59 -------- d-----w- c:\users\geraldine\appdata\local\{A648228C-8363-47EE-A0EB-6175A82906BE}
2012-07-31 15:01:48 -------- d-----w- c:\users\geraldine\appdata\local\{41A85634-4C2A-4EB9-B260-3CD26C2198F1}
2012-07-31 15:01:24 -------- d-----w- c:\users\geraldine\appdata\local\{BFCEDB40-2282-4082-9180-061D63C815B1}
2012-07-31 08:34:50 4440064 ----a-w- c:\windows\system32\FCSCOMM.DLL
.
==================== Find3M ====================
.
2012-07-03 12:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-29 00:16:58 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-06-29 00:09:01 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-06-29 00:08:59 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-06-29 00:04:43 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-06-29 00:00:45 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-06-06 19:59:42 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2012-06-06 05:09:46 1389568 ----a-w- c:\windows\system32\msxml6.dll
2012-06-06 05:09:46 1236992 ----a-w- c:\windows\system32\msxml3.dll
2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 14:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 14:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-02 04:51:16 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-06-02 04:51:16 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2012-06-02 04:50:00 369336 ----a-w- c:\windows\system32\drivers\cng.sys
2012-06-02 04:48:35 225280 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 04:47:31 219136 ----a-w- c:\windows\system32\ncrypt.dll
2012-05-31 11:25:14 237072 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 16:25:32.37 ===============

Attached Files


Edited by Noviciate, 28 August 2012 - 02:58 PM.
DDS log added from attachment.


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#2 nasdaq

nasdaq

  • Malware Response Team
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Posted 31 August 2012 - 08:03 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

Please post the logs for my review.

#3 Geraldine H

Geraldine H
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Posted 01 September 2012 - 03:07 AM

Thank you for your fast reply.

Whilst running Combo Fix a message came up stating the Recycle Bin was corrupt. Did I want to empty it. I clicked Yes. I hope this was the correct thing to do.

Here is Combo Fix report. I will run the other reports now.

ComboFix 12-08-31.08 - Geraldine 01/09/2012 8:52.1.2 - x86
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3055.1602 [GMT 1:00]
Running from: c:\users\Geraldine\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\SwSys1.bmp
c:\windows\SwSys2.bmp
.
.
((((((((((((((((((((((((( Files Created from 2012-08-01 to 2012-09-01 )))))))))))))))))))))))))))))))
.
.
2012-09-01 07:59 . 2012-09-01 07:59 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2012-09-01 07:59 . 2012-09-01 07:59 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-09-01 03:01 . 2012-09-01 03:01 56200 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{05D27322-803D-43AF-8FAD-A241261A45FE}\offreg.dll
2012-08-31 21:10 . 2012-08-23 07:15 7022536 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{05D27322-803D-43AF-8FAD-A241261A45FE}\mpengine.dll
2012-08-19 18:38 . 2012-08-19 18:38 -------- d-----w- c:\users\Gel\AppData\Local\Mozilla
2012-08-16 02:07 . 2012-07-06 19:31 393216 ----a-w- c:\windows\system32\drivers\bthport.sys
2012-08-15 04:55 . 2012-02-11 05:44 492032 ----a-w- c:\windows\system32\win32spl.dll
2012-08-15 04:55 . 2012-02-11 05:41 316928 ----a-w- c:\windows\system32\spoolsv.exe
2012-08-15 04:55 . 2012-07-18 17:10 2344448 ----a-w- c:\windows\system32\win32k.sys
2012-08-15 04:55 . 2012-05-05 07:44 400896 ----a-w- c:\windows\system32\srcore.dll
2012-08-15 04:55 . 2012-07-04 21:23 41472 ----a-w- c:\windows\system32\browcli.dll
2012-08-15 04:55 . 2012-07-04 21:23 102912 ----a-w- c:\windows\system32\browser.dll
2012-08-15 04:55 . 2012-05-14 04:37 768512 ----a-w- c:\windows\system32\localspl.dll
2012-08-05 11:54 . 2012-08-05 13:29 -------- d-----w- c:\users\Geraldine\AppData\Local\WMTools Downloaded Files
2012-08-05 11:47 . 2012-08-05 11:47 -------- d-----w- c:\program files\Movie Maker 2.6
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-07-31 08:34 . 2012-07-31 08:34 4440064 ----a-w- c:\windows\system32\FCSCOMM.DLL
2012-07-03 12:46 . 2012-05-10 15:59 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-06 19:59 . 2012-06-06 19:59 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2012-06-06 05:09 . 2012-07-11 07:00 1389568 ----a-w- c:\windows\system32\msxml6.dll
2012-06-06 05:09 . 2012-07-11 07:00 1236992 ----a-w- c:\windows\system32\msxml3.dll
2012-04-21 13:01 . 2012-01-31 15:08 97208 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{20a0be68-8fd9-4539-8712-ce3d1c1fdfc6}]
2012-01-17 19:28 262312 ----a-w- c:\program files\blekkotb\auxi\blekkoAu.dll
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{26c9e18c-3717-4be1-a225-04e4471f5b6e}]
2012-01-17 19:28 86696 ----a-w- c:\program files\blekkotb\blekkoDx.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{26c9e18c-3717-4be1-a225-04e4471f5b6e}"= "c:\program files\blekkotb\blekkoDx.dll" [2012-01-17 86696]
.
[HKEY_CLASSES_ROOT\clsid\{26c9e18c-3717-4be1-a225-04e4471f5b6e}]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy2]
@="{747E722C-CB46-4a9d-BDFE-192AAD5099B1}"
[HKEY_CLASSES_ROOT\CLSID\{747E722C-CB46-4a9d-BDFE-192AAD5099B1}]
2012-07-12 11:37 4751760 ----a-w- c:\program files\MozyHome\mozyshell.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy3]
@="{EE6F5A00-7898-40f7-AB77-51FF9D6DEB20}"
[HKEY_CLASSES_ROOT\CLSID\{EE6F5A00-7898-40f7-AB77-51FF9D6DEB20}]
2012-07-12 11:37 4751760 ----a-w- c:\program files\MozyHome\mozyshell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Spotify"="c:\users\Geraldine\AppData\Roaming\Spotify\Spotify.exe" [2012-08-27 5576408]
"Spotify Web Helper"="c:\users\Geraldine\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2012-08-27 1193176]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2012-05-03 17355912]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-01-03 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-02 843712]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-07-03 462920]
.
c:\users\Geraldine\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]
MozyHome Status.lnk - c:\program files\MozyHome\mozystat.exe [2012-7-12 4528528]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Spotify Web Helper]
2012-08-27 18:04 1193176 ----a-w- c:\users\Geraldine\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
.
R2 BBSvc;BingBar Service;c:\program files\Microsoft\BingBar\7.1.362.0\BBSvc.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [x]
R3 esgiguard;esgiguard;c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [x]
R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\2.0.181\McCHSvc.exe [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe [x]
S3 BBUpdate;BBUpdate;c:\program files\Microsoft\BingBar\7.1.362.0\SeaPort.exe [x]
S3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\DRIVERS\e1y6032.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]
S3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\DRIVERS\SFEP.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 29277191
*NewlyCreated* - 81133652
*NewlyCreated* - ASWMBR
*Deregistered* - 29277191
*Deregistered* - 81133652
*Deregistered* - aswMBR
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.bing.com/?PC=BNHP
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
FF - ProfilePath - c:\users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\
FF - prefs.js: browser.search.selectedEngine - MyStart Search
FF - prefs.js: browser.startup.homepage - hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&i=26
FF - prefs.js: keyword.URL - hxxp://mystart.incredibar.com/mb167/?loc=IB_DS&a=6PQCP6XINZ&&i=26&search=
FF - prefs.js: network.proxy.type - 0
FF - user.js: extensions.incredibar_i.newTab - false
FF - user.js: extensions.incredibar_i.tlbrSrchUrl - hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB_TB&i=26&search=
FF - user.js: extensions.incredibar_i.id - 1a10aff100000000000000214ff5d231
FF - user.js: extensions.incredibar_i.instlDay - 15529
FF - user.js: extensions.incredibar_i.vrsn - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsni - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsnTs - 1.5.11.149:22
FF - user.js: extensions.incredibar_i.prtnrId - Incredibar
FF - user.js: extensions.incredibar_i.prdct - incredibar
FF - user.js: extensions.incredibar_i.aflt - orgnl
FF - user.js: extensions.incredibar_i.smplGrp - none
FF - user.js: extensions.incredibar_i.tlbrId - base
FF - user.js: extensions.incredibar_i.instlRef -
FF - user.js: extensions.incredibar_i.dfltLng -
FF - user.js: extensions.incredibar_i.excTlbr - false
FF - user.js: extensions.incredibar_i.ms_url_id -
FF - user.js: extensions.incredibar_i.upn2 - 6PQCP6XINZ
FF - user.js: extensions.incredibar_i.upn2n - 92543193856552051
FF - user.js: extensions.incredibar_i.productid - 26
FF - user.js: extensions.incredibar_i.installerproductid - 26
FF - user.js: extensions.incredibar_i.did - 10643
FF - user.js: extensions.incredibar_i.ppd - 1
.
- - - - ORPHANS REMOVED - - - -
.
ShellExecuteHooks-{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\SUPERAntiSpyware\SASSEH.DLL
Notify-!SASWinLogon - c:\program files\SUPERAntiSpyware\SASWINLO.DLL
MSConfigStartUp-mcaps - c:\users\GERALD~1\AppData\Local\Temp\mcaps.dll
AddRemove-Forbes Systems - c:\forbes\uninst.exe
AddRemove-ForbesAccounts - c:\forbes\UninstallAccounts.exe
AddRemove-ForbesCommon - c:\forbes\UninstallCommon.exe
AddRemove-ForbesCompanyRegister - c:\forbes\UninstallCompanyRegister.exe
AddRemove-ForbesPayroll - c:\forbes\UninstallPayroll.exe
AddRemove-ForbesProTax - c:\forbes\UninstallProTax.exe
AddRemove-ForbesTax12 - c:\forbes\UninstallTax12.exe
AddRemove-ForbesTempus - c:\forbes\UninstallTempus.exe
AddRemove-ForbesWizard - c:\forbes\UninstallWizard.exe
AddRemove-ProTax - c:\forbes\uninst.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-09-01 09:02:47
ComboFix-quarantined-files.txt 2012-09-01 08:02
.
Pre-Run: 274,674,237,440 bytes free
Post-Run: 277,777,850,368 bytes free
.
- - End Of File - - 56EA5D8CDDA7F6FDA40BCC1131185B4B


Geraldine

#4 Geraldine H

Geraldine H
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Posted 01 September 2012 - 03:26 AM

I wasn't able to download SecurityCheck and Adwcleaner but managed to download them to another computer and then rename them before copying them to the infected computer. The results are:

Security Check

Results of screen317's Security Check version 0.99.49
Windows 7 x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java™ 6 Update 30
Java version out of Date!
Adobe Flash Player 9 Flash Player out of Date!
Adobe Flash Player 11.1.102.55
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox 11.0 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
windows defender MpCmdRun.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

#5 Geraldine H

Geraldine H
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  • Local time:02:49 AM

Posted 01 September 2012 - 03:27 AM

AdwCleaner

# AdwCleaner v2.000 - Logfile created 09/01/2012 at 09:27:07
# Updated 30/08/2012 by Xplode
# Operating system : Windows 7 Home Premium (32 bits)
# User : Geraldine - GERALDINE-PC
# Boot Mode : Normal
# Running from : C:\Users\Geraldine\Desktop\adtest.com.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\user.js
File Found : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\searchplugins\MyStart Search.xml
Folder Found : C:\ProgramData\Ask
Folder Found : C:\Users\Geraldine\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\extensions\ffxtlbr@incredibar.com

***** [Registry] *****

Key Found : HKCU\Software\IM
Key Found : HKCU\Software\ImInstaller
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\blekkotb
Key Found : HKLM\Software\Web Assistant
Key Found : HKU\S-1-5-21-2186155120-2225401950-3688738777-1000\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Found : HKU\S-1-5-21-2186155120-2225401950-3688738777-1000\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{26C9E18C-3717-4BE1-A225-04E4471F5B6E}]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v11.0 (en-GB)

Profile name : default
File : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\prefs.js

Found : user_pref("browser.newtab.url", "hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&loc=FF_NT");
Found : user_pref("browser.search.defaultenginename", "MyStart Search");
Found : user_pref("browser.search.selectedEngine", "MyStart Search");
Found : user_pref("browser.startup.homepage", "hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&i=26");
Found : user_pref("extensions.enabledAddons", "ffxtlbr@incredibar.com:1.5.0,{972ce4c6-7e08-4474-a285-3208198[...]
Found : user_pref("extensions.incredibar.admin", false);
Found : user_pref("extensions.incredibar.aflt", "orgnl");
Found : user_pref("extensions.incredibar.cntry", "GB");
Found : user_pref("extensions.incredibar.dfltLng", "");
Found : user_pref("extensions.incredibar.dfltSrch", false);
Found : user_pref("extensions.incredibar.did", "10643");
Found : user_pref("extensions.incredibar.envrmnt", "production");
Found : user_pref("extensions.incredibar.excTlbr", false);
Found : user_pref("extensions.incredibar.hdrMd5", "C5F991D090B54B35FB4EBD14422C9CBE");
Found : user_pref("extensions.incredibar.hmpg", false);
Found : user_pref("extensions.incredibar.id", "1a10aff100000000000000214ff5d231");
Found : user_pref("extensions.incredibar.installerproductid", "26");
Found : user_pref("extensions.incredibar.instlDay", "15529");
Found : user_pref("extensions.incredibar.instlRef", "");
Found : user_pref("extensions.incredibar.lastVrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar.mntrvrsn", "1.2.0");
Found : user_pref("extensions.incredibar.newTab", false);
Found : user_pref("extensions.incredibar.noFFXTlbr", false);
Found : user_pref("extensions.incredibar.ppd", "1");
Found : user_pref("extensions.incredibar.prdct", "incredibar");
Found : user_pref("extensions.incredibar.productid", "26");
Found : user_pref("extensions.incredibar.prtnrId", "Incredibar");
Found : user_pref("extensions.incredibar.sg", "none");
Found : user_pref("extensions.incredibar.smplGrp", "none");
Found : user_pref("extensions.incredibar.tlbrId", "base");
Found : user_pref("extensions.incredibar.tlbrSrchUrl", "hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB_T[...]
Found : user_pref("extensions.incredibar.upn2", "6PQCP6XINZ");
Found : user_pref("extensions.incredibar.upn2n", "92543193856552051");
Found : user_pref("extensions.incredibar.vrsn", "1.5.11.14");
Found : user_pref("extensions.incredibar.vrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar.vrsni", "1.5.11.14");
Found : user_pref("extensions.incredibar_i.aflt", "orgnl");
Found : user_pref("extensions.incredibar_i.dfltLng", "");
Found : user_pref("extensions.incredibar_i.did", "10643");
Found : user_pref("extensions.incredibar_i.excTlbr", false);
Found : user_pref("extensions.incredibar_i.id", "1a10aff100000000000000214ff5d231");
Found : user_pref("extensions.incredibar_i.installerproductid", "26");
Found : user_pref("extensions.incredibar_i.instlDay", "15529");
Found : user_pref("extensions.incredibar_i.instlRef", "");
Found : user_pref("extensions.incredibar_i.ms_url_id", "");
Found : user_pref("extensions.incredibar_i.newTab", false);
Found : user_pref("extensions.incredibar_i.ppd", "1");
Found : user_pref("extensions.incredibar_i.prdct", "incredibar");
Found : user_pref("extensions.incredibar_i.productid", "26");
Found : user_pref("extensions.incredibar_i.prtnrId", "Incredibar");
Found : user_pref("extensions.incredibar_i.smplGrp", "none");
Found : user_pref("extensions.incredibar_i.tlbrId", "base");
Found : user_pref("extensions.incredibar_i.tlbrSrchUrl", "hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB[...]
Found : user_pref("extensions.incredibar_i.upn2", "6PQCP6XINZ");
Found : user_pref("extensions.incredibar_i.upn2n", "92543193856552051");
Found : user_pref("extensions.incredibar_i.vrsn", "1.5.11.14");
Found : user_pref("extensions.incredibar_i.vrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar_i.vrsni", "1.5.11.14");
Found : user_pref("keyword.URL", "hxxp://mystart.incredibar.com/mb167/?loc=IB_DS&a=6PQCP6XINZ&&i=26&search="[...]

Profile name : default
File : C:\Users\Gel\AppData\Roaming\Mozilla\Firefox\Profiles\9m1vlmnh.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [7372 octets] - [01/09/2012 09:27:07]

########## EOF - C:\AdwCleaner[R1].txt - [7432 octets] ##########

#6 Geraldine H

Geraldine H
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Posted 01 September 2012 - 03:28 AM

AdwCleaner

# AdwCleaner v2.000 - Logfile created 09/01/2012 at 09:27:07
# Updated 30/08/2012 by Xplode
# Operating system : Windows 7 Home Premium (32 bits)
# User : Geraldine - GERALDINE-PC
# Boot Mode : Normal
# Running from : C:\Users\Geraldine\Desktop\adtest.com.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\user.js
File Found : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\searchplugins\MyStart Search.xml
Folder Found : C:\ProgramData\Ask
Folder Found : C:\Users\Geraldine\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\extensions\ffxtlbr@incredibar.com

***** [Registry] *****

Key Found : HKCU\Software\IM
Key Found : HKCU\Software\ImInstaller
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{20A0BE68-8FD9-4539-8712-CE3D1C1FDFC6}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\blekkotb
Key Found : HKLM\Software\Web Assistant
Key Found : HKU\S-1-5-21-2186155120-2225401950-3688738777-1000\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Found : HKU\S-1-5-21-2186155120-2225401950-3688738777-1000\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{26C9E18C-3717-4BE1-A225-04E4471F5B6E}]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v11.0 (en-GB)

Profile name : default
File : C:\Users\Geraldine\AppData\Roaming\Mozilla\Firefox\Profiles\xessz060.default\prefs.js

Found : user_pref("browser.newtab.url", "hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&loc=FF_NT");
Found : user_pref("browser.search.defaultenginename", "MyStart Search");
Found : user_pref("browser.search.selectedEngine", "MyStart Search");
Found : user_pref("browser.startup.homepage", "hxxp://mystart.incredibar.com/mb167?a=6PQCP6XINZ&i=26");
Found : user_pref("extensions.enabledAddons", "ffxtlbr@incredibar.com:1.5.0,{972ce4c6-7e08-4474-a285-3208198[...]
Found : user_pref("extensions.incredibar.admin", false);
Found : user_pref("extensions.incredibar.aflt", "orgnl");
Found : user_pref("extensions.incredibar.cntry", "GB");
Found : user_pref("extensions.incredibar.dfltLng", "");
Found : user_pref("extensions.incredibar.dfltSrch", false);
Found : user_pref("extensions.incredibar.did", "10643");
Found : user_pref("extensions.incredibar.envrmnt", "production");
Found : user_pref("extensions.incredibar.excTlbr", false);
Found : user_pref("extensions.incredibar.hdrMd5", "C5F991D090B54B35FB4EBD14422C9CBE");
Found : user_pref("extensions.incredibar.hmpg", false);
Found : user_pref("extensions.incredibar.id", "1a10aff100000000000000214ff5d231");
Found : user_pref("extensions.incredibar.installerproductid", "26");
Found : user_pref("extensions.incredibar.instlDay", "15529");
Found : user_pref("extensions.incredibar.instlRef", "");
Found : user_pref("extensions.incredibar.lastVrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar.mntrvrsn", "1.2.0");
Found : user_pref("extensions.incredibar.newTab", false);
Found : user_pref("extensions.incredibar.noFFXTlbr", false);
Found : user_pref("extensions.incredibar.ppd", "1");
Found : user_pref("extensions.incredibar.prdct", "incredibar");
Found : user_pref("extensions.incredibar.productid", "26");
Found : user_pref("extensions.incredibar.prtnrId", "Incredibar");
Found : user_pref("extensions.incredibar.sg", "none");
Found : user_pref("extensions.incredibar.smplGrp", "none");
Found : user_pref("extensions.incredibar.tlbrId", "base");
Found : user_pref("extensions.incredibar.tlbrSrchUrl", "hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB_T[...]
Found : user_pref("extensions.incredibar.upn2", "6PQCP6XINZ");
Found : user_pref("extensions.incredibar.upn2n", "92543193856552051");
Found : user_pref("extensions.incredibar.vrsn", "1.5.11.14");
Found : user_pref("extensions.incredibar.vrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar.vrsni", "1.5.11.14");
Found : user_pref("extensions.incredibar_i.aflt", "orgnl");
Found : user_pref("extensions.incredibar_i.dfltLng", "");
Found : user_pref("extensions.incredibar_i.did", "10643");
Found : user_pref("extensions.incredibar_i.excTlbr", false);
Found : user_pref("extensions.incredibar_i.id", "1a10aff100000000000000214ff5d231");
Found : user_pref("extensions.incredibar_i.installerproductid", "26");
Found : user_pref("extensions.incredibar_i.instlDay", "15529");
Found : user_pref("extensions.incredibar_i.instlRef", "");
Found : user_pref("extensions.incredibar_i.ms_url_id", "");
Found : user_pref("extensions.incredibar_i.newTab", false);
Found : user_pref("extensions.incredibar_i.ppd", "1");
Found : user_pref("extensions.incredibar_i.prdct", "incredibar");
Found : user_pref("extensions.incredibar_i.productid", "26");
Found : user_pref("extensions.incredibar_i.prtnrId", "Incredibar");
Found : user_pref("extensions.incredibar_i.smplGrp", "none");
Found : user_pref("extensions.incredibar_i.tlbrId", "base");
Found : user_pref("extensions.incredibar_i.tlbrSrchUrl", "hxxp://mystart.Incredibar.com/?a=6PQCP6XINZ&loc=IB[...]
Found : user_pref("extensions.incredibar_i.upn2", "6PQCP6XINZ");
Found : user_pref("extensions.incredibar_i.upn2n", "92543193856552051");
Found : user_pref("extensions.incredibar_i.vrsn", "1.5.11.14");
Found : user_pref("extensions.incredibar_i.vrsnTs", "1.5.11.149:22:06");
Found : user_pref("extensions.incredibar_i.vrsni", "1.5.11.14");
Found : user_pref("keyword.URL", "hxxp://mystart.incredibar.com/mb167/?loc=IB_DS&a=6PQCP6XINZ&&i=26&search="[...]

Profile name : default
File : C:\Users\Gel\AppData\Roaming\Mozilla\Firefox\Profiles\9m1vlmnh.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [7372 octets] - [01/09/2012 09:27:07]

########## EOF - C:\AdwCleaner[R1].txt - [7432 octets] ##########

#7 nasdaq

nasdaq

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Posted 01 September 2012 - 07:04 AM

Important for your Security.

Learn how to install Windows 7 Service Pack 1 (SP1)
http://windows.microsoft.com/installwindows7sp1

Click the Out of date service pack!! on the SecurityCheck log and update your Service Pack.
<<<>>>

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 30

Remove also this old version of Flash - Adobe Flash Player 9


===


Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

Please let me know what issues remain with this computer.

#8 Geraldine H

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Posted 01 September 2012 - 11:46 AM

I have updated the service pack for Windows but did get Error message E00001000 regarding other windows updates.

Adobe reader has been updated.

I am having trouble with Java. Malware Bytes came up with a threat whilst I was trying to download. I have restarted the computer but still cannot install Version 7 Update 7 Java.

Geraldine

#9 nasdaq

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Posted 02 September 2012 - 08:11 AM

I have updated the service pack for Windows but did get Error message E00001000 regarding other windows updates.

This could be some hardware or driver issues.

Please download MiniToolBox to Desktop and run it.

Check mark the following boxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
Click Go and copy/paste the log (Result.txt) into your next post.
===

I am having trouble with Java. Malware Bytes came up with a threat whilst I was trying to download. I have restarted the computer but still cannot install Version 7 Update 7 Java


Keep our current version.

If you have problem running programs with your version you can download the installation file from this site.

http://www.java.com/en/download/manual.jsp

Follow the installation instructions.

#10 nasdaq

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Posted 08 September 2012 - 08:24 AM

Are you still with me?




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