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Windows Encountered a Critical Problem and Will Restart in 1 Minute


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#1 aw9018

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Posted 28 August 2012 - 08:04 AM

Shortly after starting up Windows7 I get the message "Windows Encountered a Crirical Problem and Will Restart in 1 Minute..." and then the PC restarts in 1 minute. It does the same thing in safe mode. It happens every time I start it up and leaves no time to run anything to stop a malware process like rkill and restarts before tdsskiller can complete a scan.I doubt there is any real hardware problem because it started happening just after installing software from the internet that is supposed to backup DVDs to a harddrive. I was also experiencing browser redirect problems before. If I can't cure the problem I will have to try to save any data I need by booting it into an OS on a live CD like some version of linux and then do a reinstall of Windows7. I'm hoping it doesn't come to that so if anybody can help it would be great.

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#2 narenxp

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Posted 28 August 2012 - 08:08 AM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes

Select System restore

If you have restore point before you installed microsoft security essentials restore it or if you have restore point before you were infected would be fine

if there are no restore points

Select command prompt

Type notepad and press ENTER

Click on FILE-OPEN

Now you should be able to see your DRIVES

Let me know the DRIVE LETTER OF BOOT DRIVE

good luck

Edited by narenxp, 28 August 2012 - 08:09 AM.


#3 aw9018

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Posted 28 August 2012 - 08:46 AM

I was able to run system restore following your instructions but there were no restore points predating installation of MSE so I picked one from before infection. When I restarted the same message appeared after about 2 minutes and it restarted. While restarting I again pressed F8 and used command prompt and notepad as you indicated. The letter of the Boot drive is "(X:.)"

#4 narenxp

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Posted 28 August 2012 - 08:52 AM

Please run this command in command prompt(i guess you have installed OS on your C drive)

sfc /scanfile=C:\windows\system32\services.exe /OFFBOOTDIR=X:\ /OFFWINDIR=C:\windows

After scan completes,restart the PC and see if you can boot normally

#5 aw9018

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Posted 28 August 2012 - 09:17 AM

It appears the scan did not occur. The result was: "There is a system repair pending which requires reboot to complete. Restart windows and run sfc again." When I got this I restarted and repeated twice and got the same thing.

#6 narenxp

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Posted 28 August 2012 - 09:30 AM

Posted Image


Posted Image


Did you see something like this?

#7 aw9018

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Posted 28 August 2012 - 09:48 AM

The upper image showing the drives I can only get to through command prompt-notepad-file-open. But when I go into command prompt and type the sfc command you indicated I get in the command prompt window this message: "There is a system repair pending which requires reboot to complete. Restart windows and run sfc again." I repeated that step twice with the same result. I did not get anything like what is shown in the image of the command prompt window shown in your last reply, which looks like the result of successful scan. I do not seem to be able to get both of those windows on the screen at the same time.

#8 narenxp

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Posted 28 August 2012 - 09:53 AM

The upper image showing the drives I can only get to through command prompt-notepad-file-open.


Can you post here the drive letters you see when you open the notepad?

Edited by narenxp, 28 August 2012 - 09:53 AM.


#9 aw9018

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Posted 28 August 2012 - 09:56 AM

OS (C:) RECOVERY(D:)

BOOT (X:)

Devices with Removable Storage (1)

CD Drive (E:)

#10 narenxp

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Posted 28 August 2012 - 09:58 AM

Are you accessing recovery console using your windows 7 DVD?

Edited by narenxp, 28 August 2012 - 09:58 AM.


#11 aw9018

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Posted 28 August 2012 - 10:04 AM

No, I'm getting to this point by pressing F8 on reboot and selecting REPAIR YOUR COMPUTER as you first instructed.

#12 narenxp

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Posted 28 August 2012 - 10:06 AM

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select startup repair.After startup repair finishes try to boot normally.

Edited by narenxp, 28 August 2012 - 10:31 AM.


#13 aw9018

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Posted 28 August 2012 - 10:29 AM

The result of Startup Repair: "Startup Repair could not detect a problem

If you have recently attached a device to
this computer, such as a camera or portable
music player, remove it and restart your computer.
If you continue to see this message, contact your
system administrator or computer manufacturer for assistance."
I then restarted and tried again with the same result.Again, I'm restarting pressing F8 at reboot not using the Windows7 DVD.

#14 narenxp

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Posted 28 August 2012 - 10:32 AM

Ok,Let me ask a malware response team member to assist you.This is not a hardware issue.Constant restart in this case is due to zero access rootkit.

good luck

#15 aw9018

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Posted 28 August 2012 - 10:49 AM

Thanks for your efforts so far. I'll keep checking this topic for the next step.




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