Posted 28 August 2012 - 02:01 AM
I would welcome some advice as how I can resolve a problem I have with an aging yet vital tower PC running Windows XP Home.
Three weeks ago I had the Win32FakeSysdef trojan which I removed with a combination of MalawareBytes and Microsoft Security Essentials but for some days, everytime I switch on, the system boots to the login screen and accepts the password and continues to load the desktop. However before this conpletes the computer closes down and restarts back to the login screen. This can happen for up to five or six times until the startup sequence gets past whatever the problem was. Then I get an error message to send or not to Microsoft. This is usually along the lines of :-
Error Signature BC code : 1000007e, BCP1: C0000005, BCP2: FF100097, BCP3: EDEACA88, BCP4: EDEAC784, OSVer: 5_1_2600, SP: 3_0 Product:768_1
sometimes the BC code is 1000008e with a similar string of codes following.
I reset the startup sequence to stop the Auto restart and got the following error message.
STOP : 0x0000008e (0xC0000005 0x820DA097 0xEE8F7944 0x00000000)
XP is upto date and I run Microssoft Security Essentials.
I have reinstalled all the hard disk using Acronis True Image which I also run. I used a backup from well before the trojan infection. But this has not resolved the problem.
Any help would be appreciated