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BSOD, Dell Inspiron 5305, bought second hand


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#1 TickleMeElmo88

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Posted 28 August 2012 - 12:11 AM

Here's my story: In the past week or so my computer would shut down showing the blue screen. Before blue screen happened, I would set my tower to stand by mode and after awakening it the tower would make a loud rumbling sound -- it wouldn't stop until I shook it (probably shouldn't have done that). Later, when I started my computer, I received the BSOD after the Windows logo appeared. This what I did so far -

1. I went into Safe Mode and chose a July restore point (there's non available in August) and now I can boot up in normal mode and reach my home page but it only lasts a few seconds, and back to BSOD.

2. I saved my minidumps on a USB. There's only several in August since before the restore point I just immediately shut it down before it had a chance to create one. The rest are in past months. I can upload them if you want.

As mentioned in the title, my Dell was bought second hand about a year ago by my dad, worked fine for more than two years save for the E drive (couldn't read DVDs or blank CDs so I had to go into My Computer) which, to my research, were outdated drivers. I'm not sure if this attributed to its current problem, but I wouldn't be surprised. I also don't believe the tower came with a back up CD or anything like that.

The reappearing error code reads:


STOP:
0X0000008E, (0XC0000005, 0XB9F1571D, 0XA73B3580, 0X00000000)

atapi.sys - Address B9F1571D base at B9F0B000, Date Stamp 4802539d





Thanks in advance.

Edited by hamluis, 05 September 2012 - 08:56 AM.
Moved from XP to Internal Hardware - Hamluis.


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#2 jhayz

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Posted 28 August 2012 - 01:37 AM

Please post the minidumps as they are required to be checked.

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#3 Artrooks

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Posted 28 August 2012 - 07:37 AM

TickleMeElmo88,

After following jhayz's instructions, please follow the directions below to post a Speccy Snaphot.

  • To help us get a better look at your computer hardware, please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
    http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

    Below is for those who cannot get online:
  • Please take caution when attaching a text file to your post if you cannot copy/paste the link, per above instructions. You will need to edit the text file to make sure that your Windows Key is not present.

Regards,
Brooks



 


#4 Allan

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Posted 28 August 2012 - 07:39 AM

Rather than minidumps, please do the following:
Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 TickleMeElmo88

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Posted 28 August 2012 - 02:49 PM

Below is for those who cannot get online:


Would this apply to me since I'm writing this on separate computer? My computer in concern can't access the internet.

#6 Allan

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Posted 28 August 2012 - 02:53 PM

Yes. Please boot to safe mode or regular mode - whichever works. Install and run blue screen view. Copy the resulting report to a usb drive, plug it into the computer you are using now, transfer the report to that computer, then post it here.

#7 TickleMeElmo88

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Posted 29 August 2012 - 04:05 PM

For speccy I get "cannot initialise SPC dll" for CPU, RAM, Motherboard, Graphics and Hard Drives. It could read the rest.

The bluescreen worked and here's what I got -

==================================================
Dump File : Mini082912-01.dmp
Crash Time : 8/29/2012 2:08:57 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb9f1571d
Parameter 3 : 0xa73b3580
Parameter 4 : 0x00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+a71d
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : atapi.sys+a71d
Stack Address 1 : ntoskrnl.exe+181a9
Stack Address 2 : mbam.sys+b5a
Stack Address 3 : fltMgr.sys+118ff
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082912-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini082712-01.dmp
Crash Time : 8/27/2012 9:02:34 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb9f1571d
Parameter 3 : 0xa71e1580
Parameter 4 : 0x00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+a71d
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : atapi.sys+a71d
Stack Address 1 : ntoskrnl.exe+181a9
Stack Address 2 : mbam.sys+b5a
Stack Address 3 : fltMgr.sys+118ff
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082712-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini082212-01.dmp
Crash Time : 8/22/2012 11:41:31 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb9f1571d
Parameter 3 : 0xa6e20580
Parameter 4 : 0x00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+a71d
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : atapi.sys+a71d
Stack Address 1 : ntoskrnl.exe+181a9
Stack Address 2 : mbam.sys+b5a
Stack Address 3 : fltMgr.sys+118ff
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

#8 Artrooks

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Posted 29 August 2012 - 04:46 PM

Hi,

For speccy I get "cannot initialise SPC dll" for CPU, RAM, Motherboard, Graphics and Hard Drives.


( 1 ) Try uninstalling Speccy, re-boot, get a fresh download, and install again.


( 2 ) The last three BSOD are fairly similar:

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e

Caused By Driver : atapi.sys

Crash Address : atapi.sys+a71d
Stack Address 1 : ntoskrnl.exe+181a9
Stack Address 2 : mbam.sys+b5a
Stack Address 3 : fltMgr.sys+118ff

Try uninstalling Malwarebytes Anti-malware. Please follow the procedure here.
(If you purchased the program, make sure that you have the product registration before uninstalling)

Run for a few days without it, just to see what happens.


( 3 ) If your computer has it, can you run the Dell Diagnostics at startup to test your hardware?
  • Arrow down to Starting the Dell Diagnostics From Your Hard Drive.
  • Run Test System.
  • Please note any error messages.

Let us know.

Regards,
Brooks



 


#9 Allan

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Posted 29 August 2012 - 05:04 PM

1) Open the computer and check the connections to and from the hd.

2) Check the hd for errors:

Hard Drive Diagnostics:
Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnosti
c




#10 TickleMeElmo88

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Posted 29 August 2012 - 05:27 PM

@ Artbrook -

I went through safe mode and uninstalled speccy, restarted it and re-installed the program - still came up with the error. BUT once I uninstalled Malwarebyte, I started the computer again, pressed F8, chose reboot, I was able to reach my desktop with internet connection. Speccy was able to produce a complete summary and this is what it came up with:

http://speccy.piriform.com/results/I54qc6dLUv07G0vBFaxClri

@ Allan -

I'll do what you requested until the speccy diagnosis is reviewed. No hard feelings. It feels like I'm turning left and right and saying "Okay. Okay." :thumbup2:

Edited by TickleMeElmo88, 29 August 2012 - 05:34 PM.


#11 Allan

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Posted 29 August 2012 - 05:41 PM

Just different things to try. Neither will interfere with the other.

#12 Artrooks

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Posted 29 August 2012 - 07:49 PM

Hello,

From Speccy Snapshot:
Hard Drives
NULL
Manufacturer: Unknown manufacturer
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 3298E546
Size: 233GB
Used Space: 195GB (84%)
Free Space: 37.6GB (16%)

It's not able to detect your hard drive manufacturer for some reason. Free space at 16% is getting low. This is about the minimum amount of space free space that you would ever want. If you can off load some big files to another media to increase free space to 25% or greater, that would be beneficial. Hard drive SMART data is unremarkable.


Please follow Allan's post #9 to check that hard drive cables are securely attached inside the tower. Note the hard drive manufacturer. If you have the Dell Diagnostic partition (post #8 - step 3) on your drive, test all of your hardware and post any errors. If you don't have or can't run Dell Diagnostics, then please follow Allan's recommendations in post # 9 to create a bootable DOS version of your hard drive manufacturer's diagnostic software. Run both long and short tests.

Let us know the results.

Regards,
Brooks



 


#13 TickleMeElmo88

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Posted 31 August 2012 - 04:18 PM

Hey guys, I've been running the Dell diagnostics test. The read tests take very long so it may take several days. I'll update you once all tests are done.

Edited by TickleMeElmo88, 31 August 2012 - 04:20 PM.


#14 Artrooks

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Posted 31 August 2012 - 07:01 PM

Thank you for the update.

Regards,
Brooks



 


#15 TickleMeElmo88

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Posted 04 September 2012 - 09:08 PM

I'm ran the Dell Diagnostics tests, all of them like you said, and I came up with several errors.

Read/Write My Diskette:
Error Code 1100: 0121, 022A, 032A, 042A

Maybe this error code has to do with my D drive? It recognizes CD/DVDs, but does not play them. Just a guess. When I insert a CD (music) I get the message "iTunes cannot run because of some of its required files are missing. Please reinstall. iTunes."

I also ran into some Audio error codes but they deal with the mic which was not plugged in at the time of the test.

I opened up my tower and everything seems to be plugged in securely and correctly. My hard drive which was missing from the Speccy test is Samsung Model: HD 251HJ, HDD P/N: HD251HJ/D

So the BSOD is gone, but a new crop of problems arose.

After all the tests were done, I restarted my computer and my desktop does not respond at times - when it doesn't, any icon that I click on I get an hour glass and nothing happens. Same thing with any applications on the Start Menu; I had to turn off my computer via on/off button. When I do manage to get something open sometimes it freezes and the open window turns blank. When I manage to get Firefox open, search a topic my search result is done by "search-results.com," but I think that's for another forum so you can ignore that issue.

EDA: Okay, I shut down my computer when it froze, turned it on, ran spybot and erased whatever came up, restarted my computer with Windows updates and now my desktop it responsive. For now I'll monitor its condition and if the problem re-occurs I'll go over to the virus forum.

Edited by TickleMeElmo88, 04 September 2012 - 10:30 PM.





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