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BSOD, multiple files


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3 replies to this topic

#1 Systemist

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Posted 27 August 2012 - 09:39 PM

Hi all.

My father's computer has had BSODs happening for a number of days in a row. He says he'll boot up to windows, start doing something (various activities on the computer, most often youtube), and it'll BSOD and restart. There were no hardware changes before this.

I ran WinDbg on the minidumps and I've attached the logs... there are a few files causing the errors. Could it be RAM? Hard drive?

Any help would be much appreciated, thanks.

Attached Files



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#2 Allan

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Posted 28 August 2012 - 07:12 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Systemist

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Posted 01 September 2012 - 12:42 AM

Okay, here we go...

==================================================
Dump File : Mini082912-03.dmp
Crash Time : 29/08/2012 4:29:28 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xe1ba5858
Parameter 3 : 0xe1ba5880
Parameter 4 : 0x0c055500
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f5f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+74583
Stack Address 2 : ntoskrnl.exe+10efa7
Stack Address 3 : ntoskrnl.exe+11a66d
Computer Name :
Full Path : D:\Windows\MiniDump\Mini082912-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini082912-02.dmp
Crash Time : 29/08/2012 4:28:26 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x9eae1d60
Parameter 2 : 0x00000000
Parameter 3 : 0x8053f0fb
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+680fb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+680fb
Stack Address 1 : ntoskrnl.exe+68215
Stack Address 2 : ntoskrnl.exe+3e3d8
Stack Address 3 : ntoskrnl.exe+3f3fc
Computer Name :
Full Path : D:\Windows\MiniDump\Mini082912-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini082912-01.dmp
Crash Time : 29/08/2012 4:02:00 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xb0a05778
Parameter 3 : 0xb0a05474
Parameter 4 : 0xb7d4a7f8
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+207f8
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5712 (xpsp_sp3_qfe.081118-1720)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : Ntfs.sys+dff0
Stack Address 2 : Ntfs.sys+561f2
Stack Address 3 : ntoskrnl.exe+181a9
Computer Name :
Full Path : D:\Windows\MiniDump\Mini082912-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini080512-01.dmp
Crash Time : 5/08/2012 6:46:53 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8119bb92
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804ffa52
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+43a4
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+28a52
Stack Address 1 : ntoskrnl.exe+254f7
Stack Address 2 : ntoskrnl.exe+1a810
Stack Address 3 : Npfs.SYS+43a4
Computer Name :
Full Path : D:\Windows\MiniDump\Mini080512-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini080412-01.dmp
Crash Time : 4/08/2012 8:15:59 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x8b000028
Parameter 2 : 0x00000000
Parameter 3 : 0x805c07a9
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+e97a9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+e97a9
Stack Address 1 : ntoskrnl.exe+6a68c
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : D:\Windows\MiniDump\Mini080412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini073012-02.dmp
Crash Time : 30/07/2012 9:56:12 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x0055cedc
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x805023a2
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2b3a2
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+2b3a2
Stack Address 1 : ntoskrnl.exe+2b477
Stack Address 2 : ntoskrnl.exe+24033
Stack Address 3 : ntoskrnl.exe+e97c8
Computer Name :
Full Path : D:\Windows\MiniDump\Mini073012-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini073012-01.dmp
Crash Time : 30/07/2012 9:51:52 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x805c07a9
Parameter 3 : 0xaef29c94
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+e97a9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+e97a9
Stack Address 1 : ntoskrnl.exe+6a68c
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : D:\Windows\MiniDump\Mini073012-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini072812-02.dmp
Crash Time : 28/07/2012 8:03:58 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8062bfdd
Parameter 3 : 0xafb246ec
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+154fdd
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6223 (xpsp_sp3_qfe.120504-1617)
Processor : 32-bit
Crash Address : ntoskrnl.exe+154fdd
Stack Address 1 : ntoskrnl.exe+1550e2
Stack Address 2 : ntoskrnl.exe+15c76a
Stack Address 3 : ntoskrnl.exe+14b7a0
Computer Name :
Full Path : D:\Windows\MiniDump\Mini072812-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini072812-01.dmp
Crash Time : 28/07/2012 7:45:03 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0x80000001
Parameter 2 : 0xbf8811fd
Parameter 3 : 0xb08af698
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+811fd
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6257 (xpsp_sp3_qfe.120703-1628)
Processor : 32-bit
Crash Address : win32k.sys+811fd
Stack Address 1 : win32k.sys+810b5
Stack Address 2 : win32k.sys+80183
Stack Address 3 : win32k.sys+7fc4d
Computer Name :
Full Path : D:\Windows\MiniDump\Mini072812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini041412-01.dmp
Crash Time : 14/04/2012 8:51:28 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xae321000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xb15110d8
Caused By Driver : viahduaa.sys
Caused By Address : viahduaa.sys+280d8
File Description : VIA High Definition Audio Function Driver
Product Name : VIA High Definition Audio Driver
Company : VIA Technologies, Inc.
File Version : 6,0,01,7200 built by: WinDDK
Processor : 32-bit
Crash Address : viahduaa.sys+280d8
Stack Address 1 : viahduaa.sys+2b34c
Stack Address 2 : portcls.sys+7736
Stack Address 3 : portcls.sys+7a05
Computer Name :
Full Path : D:\Windows\MiniDump\Mini041412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini122511-01.dmp
Crash Time : 25/12/2011 9:54:21 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xabdaf000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xb1c310d8
Caused By Driver : viahduaa.sys
Caused By Address : viahduaa.sys+280d8
File Description : VIA High Definition Audio Function Driver
Product Name : VIA High Definition Audio Driver
Company : VIA Technologies, Inc.
File Version : 6,0,01,7200 built by: WinDDK
Processor : 32-bit
Crash Address : viahduaa.sys+280d8
Stack Address 1 : viahduaa.sys+2b34c
Stack Address 2 : portcls.sys+7736
Stack Address 3 : portcls.sys+7a05
Computer Name :
Full Path : D:\Windows\MiniDump\Mini122511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini122510-01.dmp
Crash Time : 25/12/2010 4:17:04 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xabd12000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xb2e9d0d8
Caused By Driver : viahduaa.sys
Caused By Address : viahduaa.sys+280d8
File Description : VIA High Definition Audio Function Driver
Product Name : VIA High Definition Audio Driver
Company : VIA Technologies, Inc.
File Version : 6,0,01,7200 built by: WinDDK
Processor : 32-bit
Crash Address : viahduaa.sys+280d8
Stack Address 1 : viahduaa.sys+2b34c
Stack Address 2 : portcls.sys+7736
Stack Address 3 : portcls.sys+7a05
Computer Name :
Full Path : D:\Windows\MiniDump\Mini122510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini052610-01.dmp
Crash Time : 26/05/2010 5:31:03 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xa6e27000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xb1a4d0d8
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : D:\Windows\MiniDump\Mini052610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 Allan

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Posted 01 September 2012 - 05:38 AM

The errors are multiple and varied. This can be do to malware, bad ram, a bad mobo, or some other hardware issue.

First thing you want to do is run full scans with BOTH your anti virus app AND with MalwareBytes. If that comes up clean, let's check the ram and the hd:

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.




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