My name is Casey and I will be helping you with your malware problems.
Whilst we work on your malware problems, it is very important that you do not make any changes to this PC
. Specifically, do not run any further malware removal tools or try to remove anything yourself.
You may wish to "Watch Topic
" so that you are immediately informed of any replies I make. I also ask that you reply to my posts within 5 days
else your topic will be closed as stale.
Throughout the removal process, if you have any questions then you should ask them
. If you are unsure of my instructions or something does not go as planned - then please tell me. Conversely, it is also important that you answer any questions I have and that you keep me updated on the state of the PC. Company Computers
Since this is a company computer, you may need to obtain permission to carry out the steps I give to you. We will be making system-wide changes to this computer which may be against your company's IT policy. Such action may result in disciplinary action being taken against you. I must stress that I, in no way, accept liability for this or for any unforeseen eventuality as a result of the instructions I give you (including, but not limited to, data loss).
In addition, if your company has an IT support infrastructure I urge you to contact them to resolve your issue - it's what they're paid to do; whereas I volunteer.
In order to continue to receive my help I would like you to confirm that you have the authority to work on the PC and that you accept my conditions.
When you try booting into Safe Mode, and you receive the BSOD, what is the exact error message? A photo of the screen would be helpful.
I must also stress that getting this PC up and running may take a little while and will involve a variety of steps. The quickest and safest method would be to reformat - however I am more than happy to try and get this PC up and running again.