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Missing Drivers - How to Find


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16 replies to this topic

#1 mekap04

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Posted 27 August 2012 - 10:22 AM

My sister is missing Raid Controller and Video Controller (VGA compatible) drivers. It says the manufacturer for both drivers is unknown. She has problems with bad choppy scrolling when she visits websites so I think this has something to do with it. Anyone know what I can do to find out what drivers she needs to install? Computer is Windows XP Professional.

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#2 B-boy/StyLe/

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Posted 27 August 2012 - 10:36 AM

Hi,


You can try DriverMax or download Hwinfo32 and install the program. Start it and click on RUN. Select Save Report => select HTML and give it a name.
Click on Browse and select your desktop. Click next. Click on Finish. Zip the report and upload it in your next reply for us to see what is your hardware configuration.



Regards,
Georgi

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#3 hamluis

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Posted 27 August 2012 - 11:06 AM

No need to ever install a "driver update" program. They do nothing that cannot done more reliably within a few seconds on the Internet...by the user/owner of the system.

System manufacturer and model?

Unless one is running a RAID...there is no need at all for a RAID driver...with the possible exception of older systems where such are used as SATA drivers.

Choppy scrolling...is probably an indication that the video driver needs to be uninstalled, then reinstalled, IMO. Since you report the video controller has no driver...installing the driver will take care of that.

Louis

Edited by hamluis, 27 August 2012 - 11:28 AM.


#4 Allan

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Posted 27 August 2012 - 11:09 AM

Agree - NEVER use a third party app to locate or update drivers.

Open Device Manager. Are there any yellow or red symbols? If so, with which devices are they associated - only the two you mention or others? Aside from anything else, you probably need to install a current chipset driver.

#5 B-boy/StyLe/

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Posted 27 August 2012 - 01:34 PM

Hi guys,



I agree with you. However Hwinfo32 isn't a "driver update" program.
Hwinfo32 is a good tool which can give us more detailed information about the specs of the OP's system hardware.
Google of course is the best choice to troubleshoot such problems if the user is not computer illiterate.
The hardware ID, also known as the PnPID (code that indicates the device manufacturer, device name, and version) would help too.
It can be found in Device Manager under Device Instance Id tab - (for Windows XP) or Hardware Id tab - (for Windows Vista/7).
Example: PCI\VEN_1002&DEV_9589&xxxxxxxxx.



Regards,
Georgi

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#6 hamluis

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Posted 27 August 2012 - 04:10 PM

<<You can try DriverMax or download Hwinfo32...>>

I think that we know what hwinfo32 is...we also have an idea what DriverMax is...and responded accordingly.

We can now move on to the topic at hand. once we get some feedback from the OP :).

Louis

#7 mekap04

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Posted 27 August 2012 - 05:37 PM

Hi guys,



I agree with you. However Hwinfo32 isn't a "driver update" program.
Hwinfo32 is a good tool which can give us more detailed information about the specs of the OP's system hardware.
Google of course is the best choice to troubleshoot such problems if the user is not computer illiterate.
The hardware ID, also known as the PnPID (code that indicates the device manufacturer, device name, and version) would help too.
It can be found in Device Manager under Device Instance Id tab - (for Windows XP) or Hardware Id tab - (for Windows Vista/7).
Example: PCI\VEN_1002&DEV_9589&xxxxxxxxx.



Regards,
Georgi

I found the Hardware ID # - PCI\VEN_1106&DEV_3108&SUBSYS71421462&REV_01\4&26E5F5CD&0&008
As far as computer brand and model. I only know that it is a NSpire Desktop Computer. Did some research on it and couldn't find a company website to download drivers or anything. Not sure where she got it but maybe I can run that software to get more details about the computer specs.

#8 Artrooks

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Posted 28 August 2012 - 10:20 AM

Hello mekap04,

In Googling NSpire, it seems that they make computer accessories like power supplies and tower cases. This may be a home built computer.

(1) To help us get a better look at your computer hardware, please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Below is for those who cannot get online:
  • Please take caution when attaching a text file to your post if you cannot copy/paste the link, per above instructions. You will need to edit the text file to make sure that your Windows Key is not present.

Regards,
Brooks



 


#9 hamluis

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Posted 28 August 2012 - 12:53 PM

FWIW: There are some older desktops which are described as "Nspire desktops" but I could not find any record of who the manufacturer is or any support references.

http://www.retrevo.com/samples/Nspire-Desktop.html

Louis

Edited by hamluis, 28 August 2012 - 12:53 PM.


#10 B-boy/StyLe/

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Posted 28 August 2012 - 01:13 PM

I found the Hardware ID # - PCI\VEN_1106&DEV_3108&SUBSYS71421462&REV_01\4&26E5F5CD&0&008


This indicates integrated graphics - VIA/S3G UniChrome Pro IGP/VIA S3 UniChrome Pro...
Better give us more info, like motherboard model.



Regards,
Georgi

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#11 Artrooks

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Posted 28 August 2012 - 08:17 PM

Better give us more info, like motherboard model.


Or follow instructions in post #8 to publish a Speccy Snapshot which should include motherboard specs.

Regards,
Brooks



 


#12 mekap04

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Posted 28 August 2012 - 10:51 PM

Here is the specs from Speccy http://speccy.piriform.com/results/dtQM43TxmSKQeLN1Je1Ni58 Not sure how much it helps.

#13 Artrooks

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Posted 29 August 2012 - 07:26 AM

Hi,

Speccy reports:

Motherboard Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
Model: MS-7142 (Socket 940)
Version: 1.00
Chipset Vendor: VIA
Chipset Model: K8M400 (VT8380)
Chipset Revision: 00
Southbridge Vendor: VIA
Southbridge Model: VT8237
Southbridge Revision: 00

MSI Live Update 5 software may support this board and may already be installed on your system. Live Update 5 is software that scans the computer and then searches the MSI website for updated drivers. Updated drivers can be downloaded and installed via this software. This may be the easiest way to start.

Go to the the MSI Live Update 5 Manual online here. Review the short pictured tutorial, then download (top of page), install, and run the program.

Regards,
Brooks



 


#14 mekap04

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Posted 29 August 2012 - 07:46 AM

Hi,

Speccy reports:

Motherboard Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
Model: MS-7142 (Socket 940)
Version: 1.00
Chipset Vendor: VIA
Chipset Model: K8M400 (VT8380)
Chipset Revision: 00
Southbridge Vendor: VIA
Southbridge Model: VT8237
Southbridge Revision: 00

MSI Live Update 5 software may support this board and may already be installed on your system. Live Update 5 is software that scans the computer and then searches the MSI website for updated drivers. Updated drivers can be downloaded and installed via this software. This may be the easiest way to start.

Go to the the MSI Live Update 5 Manual online here. Review the short pictured tutorial, then download (top of page), install, and run the program.

This didn't help at all. I didnt see anything about a video controller update or VGA update. On the homescreen, it says graphics card unknown.

#15 hamluis

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Posted 29 August 2012 - 08:31 AM

Take a look, http://msi.com/product/mb/K8MM-V.html#/?div=Driver&os=XP%2032 .

Louis




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