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#1 spas105

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Posted 13 March 2006 - 09:25 PM

I close a program, say internet explorer, it stays there and is like a big picture that i cant do anything with.....ITS JUST THERE umm also.....my internet explorer pages often quit responding for no reason....and i have done adware and spyawre scans and have deleated everything with ad- aware and spybot S&D any suggestions?....also as i said my computer seems to be free of spyware and adware, but i keep getting random pop ups from random places....plz help

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#2 Enthusiast

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Posted 13 March 2006 - 10:43 PM

If you get random popups you have malware on your computer.
The programs freezing as you described are also indicative of that.

Run Adaware and Spybot from safe mode - update them before you run them.

Following that that I suggest you post a “HijackThis” log for expert assistance with your problem.

Read the pinned post in our “HijackThis” forum, here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions run a log, and post it in following HJT forum,
at this link
http://www.bleepingcomputer.com/forums/posthjtlog.html

Do not as yet attempt to fix anything by yourself using Hijack This as even what may seem to be a small mistake can render your op system inoperable.
Some files when in one folder may be fine while in another may be malware.


A member of our HJT Team will analyze your log, make recommendations and offer assistance.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team.

The first criteria they have when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking to see if a reply has been made might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, make your post and wait for a response from a team member.




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