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Windows update and system file checker will not run


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21 replies to this topic

#1 wicks_10

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Posted 26 August 2012 - 05:52 PM

The problem started when I had three updates that would not install at shutdown. I tried to run check disk and system file checker which neither would run initially. Check disk runs now and says there are no problems. SFC says "Window Resource Protection could not perform the requested operation." As for Windows update, I have tried deleting the temp update files located at C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download. I have also tried to Resource readiness tool as well as Microsoft Fix It for windows update. The fix it tool says it finds errors and fixes them but the problem is not fixed. It shows up every time I run the tool. Since deleting the temp files, windows update just says "Windows could not search for new updates" with and error code of 80070002.

I suspected a virus at first but was unable to find anything with a full scan of AVG and Malware Bytes. Guess that doesn't mean there is not one. Any help would be greatly appreciated as I have tried about every thing I can find for help.

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#2 noknojon

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Posted 27 August 2012 - 05:59 AM

80070002 is a File Not Found error. It suggests (to me) a corruption of the downloads. Give this a try (you must be using an adminstrator account for this):

- Go to Start and type "cmd" (without the quotes)
- at the top of the Search box will be an entry for CMD.EXE - right click on it and select "Run as administrator"
- In the black window that appears, type "net stop wuauserv" (without the quotes) and press Enter.
Wait until the screen tells you that it's completed successfully. Leave this window open as you'll need it later. If it prompts to stop other services, tell it Yes.

- Open up Windows Explorer and navigate to C:\Windows\SoftwareDistribution. Delete the contents of the folder (but not the folder itself).

- Go back to the black window and type "net start wuauserv" (without the quotes) and press Enter.

- Reboot and see if Windows Update works now.

Let us know what happens.

#3 wicks_10

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Posted 27 August 2012 - 06:59 PM

I tried it and I still get the same thing. It is like windows update will not even try to check for updates. Any other ideas? I'm pretty desperate at this point as I can not figure out anything with it. Other than the problems mentioned above, the computer seems to be working great. Just can't update and run SFC that I have noticed so far. I really appreciate your help.

Edited by wicks_10, 28 August 2012 - 05:02 PM.


#4 wicks_10

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Posted 29 August 2012 - 10:57 AM

Any ideas? Anyone?

#5 InadequateInfirmity

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Posted 29 August 2012 - 11:09 AM

Uninstall AVG Then run the removal tool.
http://majorgeeks.com/AVG_Remover_d7000.html

Reboot



Then see this post.
http://www.bleepingcomputer.com/forums/topic466657.html/page__view__findpost__p__2820881

Now reinstall your AVG

#6 wicks_10

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Posted 29 August 2012 - 08:27 PM

I have tried going through the steps twice and still have the same problems. is a virus possible or do you guys suspect something else. I have no idea. Thanks.

#7 InadequateInfirmity

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Posted 29 August 2012 - 08:31 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

#8 wicks_10

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Posted 29 August 2012 - 08:52 PM

Thanks, here are the results:

Farbar Service Scanner Version: 06-08-2012
Ran by DDD (administrator) on 29-08-2012 at 19:43:40
Running from "C:\Users\DDD\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

____________________________________________________________________
MiniToolBox by Farbar Version: 23-07-2012
Ran by DDD (administrator) on 29-08-2012 at 19:46:46
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jolleys
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 90-FB-A6-EC-59-9B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1c7b:5632:17e2:38cd%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 29, 2012 7:09:56 PM
Lease Expires . . . . . . . . . . : Wednesday, September 05, 2012 7:09:56 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 244382630
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-67-BD-47-90-FB-A6-EC-59-9B
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.3.25
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c9a:33a3:be7d:6b24(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c9a:33a3:be7d:6b24%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: google.com
Addresses: 2001:4860:4001:801::1001
74.125.224.65
74.125.224.66
74.125.224.67
74.125.224.68
74.125.224.69
74.125.224.70
74.125.224.71
74.125.224.72
74.125.224.73
74.125.224.78
74.125.224.64


Pinging google.com [74.125.224.66] with 32 bytes of data:
Reply from 74.125.224.66: bytes=32 time=67ms TTL=55
Reply from 74.125.224.66: bytes=32 time=67ms TTL=55

Ping statistics for 74.125.224.66:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 67ms, Average = 67ms
Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=422ms TTL=54
Reply from 72.30.38.140: bytes=32 time=438ms TTL=54

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 422ms, Maximum = 438ms, Average = 430ms
Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...90 fb a6 ec 59 9b ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.2 276
192.168.0.2 255.255.255.255 On-link 192.168.0.2 276
192.168.0.255 255.255.255.255 On-link 192.168.0.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:1c9a:33a3:be7d:6b24/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
11 276 fe80::1c7b:5632:17e2:38cd/128
On-link
13 306 fe80::1c9a:33a3:be7d:6b24/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2012 07:11:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:55:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:36:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:28:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
Exception code: 0xc0000005
Fault offset: 0x000000000001385e
Faulting process id: 0x824
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (08/29/2012 06:21:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:03:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 05:52:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 05:47:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/28/2012 09:39:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/28/2012 07:10:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (08/29/2012 07:10:05 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 07:09:52 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 06:53:34 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 06:46:49 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (08/29/2012 06:34:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 06:20:23 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (08/29/2012 06:19:58 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 06:02:00 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 05:50:24 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (08/29/2012 05:46:07 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (08/29/2012 07:11:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:55:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:36:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:28:34 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4DUI70.dll6.1.7600.163854a5bdf25c0000005000000000001385e82401cd86453324f041C:\Windows\Explorer.EXEC:\Windows\system32\DUI70.dlla1c271f8-f239-11e1-92d5-90fba6ec599b

Error: (08/29/2012 06:21:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 06:03:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 05:52:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 05:47:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/28/2012 09:39:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/28/2012 07:10:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

µTorrent (Version: 3.1.3)
3DVIA player 5.0 (Version: 5.0.0.15)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 2.6.0.19140)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
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========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 5887.18 MB
Available physical RAM: 4245.69 MB
Total Pagefile: 11772.55 MB
Available Pagefile: 9872.9 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.81 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:99.91 GB) (Free:21.33 GB) NTFS
3 Drive e: (Storage) (Fixed) (Total:598.63 GB) (Free:389.11 GB) NTFS

========================= Users: ========================================

User accounts for \\JOLLEYS

Administrator DDD Guest


**** End of log ****

#9 InadequateInfirmity

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Posted 29 August 2012 - 09:01 PM

Uninstall AVG then run the Removal tool.

http://majorgeeks.com/AVG_Remover_d7000.html




Reboot and install avast free after trying the steps below.

http://www.filehippo.com/download_avast_antivirus/





Download Adware Cleaner run it as admin Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Download the program below hit the fix hosts button the the fix dns button then the scan button then the delete button
close the program
http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe








Open an elevated command prompt and copy and paste or type the contents of the code box into the command prompt window.





net user administrator /active:yes




Now log out of your account and log into the admin account.Then run the fix it below and put a tick next to aggresive mode.

http://go.microsoft.com/?linkid=9665683




After running the tool reboot and see if you are able to update your machine,from within the admin account.

http://windowsupdate.microsoft.com/

Edited by InadequateInfirmity, 29 August 2012 - 09:02 PM.


#10 wicks_10

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Posted 29 August 2012 - 09:47 PM

I have ran all the suggested items and I still get the same error code with windows update as well as SFC. Here is the log you requested:

# AdwCleaner v1.801 - Logfile created 08/29/2012 at 20:28:17
# Updated 14/08/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : DDD - JOLLEYS
# Boot Mode : Normal
# Running from : C:\Users\DDD\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Users\DDD\AppData\Local\Temp\avg@toolbar
Folder Deleted : C:\ProgramData\boost_interprocess
File Deleted : C:\Users\DDD\AppData\Local\Temp\Uninstall.exe
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml

***** [Registry] *****

Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKLM\SOFTWARE\Conduit

***** [Registre - GUID] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
[x64] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
[x64] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v14.0.1 (en-US)

Profile name : default
File : C:\Users\DDD\AppData\Roaming\Mozilla\Firefox\Profiles\1wngfrvx.default\prefs.js

Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Deleted : user_pref("keyword.URL", "hxxps://isearch.avg.com/search?cid=%7Baa722f35-e333-406a-a864-04145e2949f3[...]

-\\ Google Chrome v [Unable to get version]

File : C:\Users\DDD\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [2383 octets] - [29/08/2012 20:28:17]

########## EOF - C:\AdwCleaner[S1].txt - [2511 octets] ##########

#11 InadequateInfirmity

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Posted 29 August 2012 - 09:51 PM

I have asked another member to assist you further he will repspond shortly.

#12 wicks_10

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Posted 29 August 2012 - 10:03 PM

Alright, sounds good. Thanks so much for your help.

#13 narenxp

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Posted 29 August 2012 - 10:59 PM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes

Click on COMMAND prompt and run this command

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

If SFC is successful ,boot into normal mode and try to update

If it shows error,let me know

#14 wicks_10

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Posted 29 August 2012 - 11:17 PM

Thanks for your help. I tried it and I get the message "Windows Resource Protection could not start the repair service."

#15 narenxp

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Posted 29 August 2012 - 11:49 PM

sfc /scannow is really needed here

The problem started when I had three updates that would not install at shutdown.


Can you try a system restore before the issue started?

If a system restore doesnt work,

Please attach this log in your reply

c:\windows\windowsupdate.log




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