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I think I am infected


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8 replies to this topic

#1 chasmicdescent

chasmicdescent

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  • Local time:06:02 AM

Posted 26 August 2012 - 04:06 PM

Hello,

I would really appreciate any assistance you guys can give me :)

My computer has suddenly begun to run so slow that it takes 5 minutes to load a webpage, etc.


I thought it was the Veoh browser plug in I installed but I have got rid of that and still no luck.
I have run search and destroy which found no problems, and neither did my scan from Avast (I have the purchased copy)

Edit: I have also followed the recommendations of using search and destroy to disable unnecessary start up programs

any ideas? :(

Edited by chasmicdescent, 26 August 2012 - 04:07 PM.


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#2 Broni

Broni

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  • Local time:03:02 AM

Posted 26 August 2012 - 05:04 PM

Welcome aboard Posted Image

Which browser is giving you issues?
Did you try different browser?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 chasmicdescent

chasmicdescent
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Posted 27 August 2012 - 05:19 AM

Hi Broni thank for you for your help :)I have posted everything below with the exception of the aswMBR log, my computer crashed twice about half way through the scan, loaded up a blue screen each time. All of these have been run when in safe mode as its too slow to use in normal mode.





I use Chrome, but I have firefox as my back up browser

Results of screen317's Security Check version 0.99.46
Windows 7 x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
avast! Internet Security
AVG Anti-Virus Free Edition 2012
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
JavaFX 2.1.1
Java™ 6 Update 31
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.0.1.152 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (7.0.1)
Google Chrome 21.0.1180.79
Google Chrome 21.0.1180.83
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````


Farbar Service Scanner Version: 06-08-2012
Ran by Backup (administrator) on 27-08-2012 at 00:56:49
Running from "C:\Users\Backup\Downloads"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-14 22:16] - [2011-12-28 04:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-05-10 19:20] - [2012-03-30 12:09] - 1895280 ____A (Microsoft Corporation) 624C5B3AA4C99B3184BB922D9ECE3FF0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-14 01:09] - [2009-07-14 02:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-14 00:36] - [2009-07-14 02:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-06-12 21:22] - [2012-04-24 06:59] - 0182272 ____A (Microsoft Corporation) F02786B66375292E58C8777082D4396D

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolBox by Farbar Version: 23-07-2012
Ran by Backup (administrator) on 27-08-2012 at 01:00:05
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Ralink RT5390 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : WIN-BE2B1BL6P24
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : C0-F8-DA-2D-02-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9001:6cd:3a20:c14b%14(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, August 27, 2012 12:31:47 AM
Lease Expires . . . . . . . . . . : Tuesday, August 28, 2012 12:31:47 AM
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DHCPv6 IAID . . . . . . . . . . . : 364968154
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-06-7B-E7-2C-27-D7-C9-86-11
DNS Servers . . . . . . . . . . . : 10.0.0.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 2C-27-D7-C9-86-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8DFB2291-E26E-4DB4-A954-B64B6CA60D28}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: local.gateway
Address: 10.0.0.2

Name: google.com
Addresses: 2a00:1450:4009:802::100e
173.194.34.68
173.194.34.66
173.194.34.72
173.194.34.73
173.194.34.78
173.194.34.71
173.194.34.70
173.194.34.65
173.194.34.67
173.194.34.69
173.194.34.64


Pinging google.com [173.194.34.68] with 32 bytes of data:
Reply from 173.194.34.68: bytes=32 time=32ms TTL=55
Reply from 173.194.34.68: bytes=32 time=43ms TTL=55

Ping statistics for 173.194.34.68:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 43ms, Average = 37ms
Server: local.gateway
Address: 10.0.0.2

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
72.30.38.140


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=174ms TTL=41
Reply from 98.138.253.109: bytes=32 time=169ms TTL=41

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 169ms, Maximum = 174ms, Average = 171ms
Server: local.gateway
Address: 10.0.0.2

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...c0 f8 da 2d 02 d4 ......Ralink RT5390 802.11b/g/n WiFi Adapter
13...2c 27 d7 c9 86 11 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.2 10.0.0.5 25
10.0.0.0 255.255.255.0 On-link 10.0.0.5 281
10.0.0.5 255.255.255.255 On-link 10.0.0.5 281
10.0.0.255 255.255.255.255 On-link 10.0.0.5 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.5 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.5 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
14 281 fe80::/64 On-link
14 281 fe80::9001:6cd:3a20:c14b/128
On-link
1 306 ff00::/8 On-link
14 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/26/2012 09:31:38 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2012; Error = 0x8007043c).

Error: (08/26/2012 09:31:22 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2012; Error = 0x8007043c).

Error: (08/26/2012 01:07:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21497

Error: (08/26/2012 01:07:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21497

Error: (08/26/2012 01:07:36 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/26/2012 01:07:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 20498

Error: (08/26/2012 01:07:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 20498

Error: (08/26/2012 01:07:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/26/2012 01:07:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 19500

Error: (08/26/2012 01:07:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 19500


System errors:
=============
Error: (08/27/2012 01:00:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 01:00:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 01:00:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:55:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:55:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:55:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:54:14 AM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}

Error: (08/27/2012 00:53:22 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:53:22 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2012 00:53:22 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (05/12/2012 10:42:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 27208 seconds with 900 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.0.1.152)
Adobe Reader 9.3.3 MUI (Version: 9.3.3)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD Fuel (Version: 2010.1209.2324.42008)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.804.0)
µTorrent (Version: 3.1.3)
AutoREALM Version 2.2.1
avast! Internet Security (Version: 6.0.1367.0)
Barbarian Invasion (Version: 1.4)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 6.0.2282.0)
Bing Bar Platform (Version: 6.0.2282.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1209.2324.42008)
Catalyst Control Center InstallProxy (Version: 2010.1209.2324.42008)
Catalyst Control Center Localization All (Version: 2010.1209.2324.42008)
ccc-core-static (Version: 2010.1209.2324.42008)
ccc-utility64 (Version: 2010.1209.2324.42008)
CCC Help Chinese Standard (Version: 2010.1209.2323.42008)
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CCC Help Dutch (Version: 2010.1209.2323.42008)
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CCC Help Finnish (Version: 2010.1209.2323.42008)
CCC Help French (Version: 2010.1209.2323.42008)
CCC Help German (Version: 2010.1209.2323.42008)
CCC Help Greek (Version: 2010.1209.2323.42008)
CCC Help Hungarian (Version: 2010.1209.2323.42008)
CCC Help Italian (Version: 2010.1209.2323.42008)
CCC Help Japanese (Version: 2010.1209.2323.42008)
CCC Help Korean (Version: 2010.1209.2323.42008)
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CCC Help Russian (Version: 2010.1209.2323.42008)
CCC Help Spanish (Version: 2010.1209.2323.42008)
CCC Help Swedish (Version: 2010.1209.2323.42008)
CCC Help Thai (Version: 2010.1209.2323.42008)
Chuzzle Deluxe (Version: 2.2.0.95)
CyberLink DVD Suite (Version: 7.0.3525)
CyberLink YouCam (Version: 3.2.1.3609)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.1.0236)
Dora's World Adventure (Version: 2.2.0.95)
Energy Star Digital Logo (Version: 1.0.1)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Eusing Free Video Converter
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
FIFA 12 (Version: 1.6.0.0)
Final Drive Nitro (Version: 2.2.0.95)
Football Manager 2012
Fritz 12 (Version: 12.0.0)
GameSpy Arcade
Google Chrome (Version: 21.0.1180.83)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP CloudDrive
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.0.0)
HP Game Console
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HP On Screen Display (Version: 1.0.7)
HP Power Manager (Version: 1.1.2)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.4.4487.3576)
HP Setup Manager (Version: 1.0.12845.3522)
HP Software Framework (Version: 4.0.80.1)
HP Support Assistant (Version: 5.1.11.1)
HP Wireless Assistant (Version: 4.0.10.0)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
IDT Audio (Version: 1.0.6315.0)
iTunes (Version: 10.6.0.40)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 22 (64-bit) (Version: 6.0.220)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
KeyTweak - Keyboard Remapper (remove only)
LabelPrint (Version: 2.5.3429)
LightScribe System Software (Version: 1.18.20.1)
Magic Desktop (Version: 3.0)
Magic: The Gathering - Duels of the Planeswalkers 2013
Magic: The Gathering - Duels of the Planeswalkers 2013 Demo
McAfee Security Scan Plus (Version: 2.0.181.2)
Media Player Classic - Home Cinema v1.5.2.3456 x64 (Version: 1.5.2.3456)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Age of Empires
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
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MSVC80_x64_v2 (Version: 1.0.3.0)
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MSVC90_x64 (Version: 1.0.1.2)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Nokia Connectivity Cable Driver (Version: 7.1.78.0)
Nokia Suite (Version: 3.4.41.0)
Norton Internet Security (Version: 18.1.0.37)
Oblivion - Horse Armor Pack (Version: 1.00.0000)
Oblivion - Knights of the Nine (Version: 1.00.0000)
Oblivion - Mehrunes Razor (Version: 1.00.0000)
Oblivion - Orrery (Version: 1.00.0000)
Oblivion - Spell Tomes (Version: 1.00.0000)
Oblivion - Thieves Den (Version: 1.00.0000)
Oblivion - Vile Lair (Version: 1.00.0000)
Oblivion - Wizard's Tower (Version: 1.00.0000)
Oblivion (Version: 1.00.0000)
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Origin (Version: 8.6.0.357)
PC Connectivity Solution (Version: 12.0.17.0)
Penguins! (Version: 2.2.0.95)
PictureMover (Version: 3.5.0.35)
PKR
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4725)
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Ralink Motorola BC8 Bluetooth 3.0+HS Adapter (Version: 3.0.42.285)
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Sid Meier's Civilization IV: Beyond the Sword
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Synaptics Pointing Device Driver (Version: 15.2.4.4)
System Requirements Lab CYRI (Version: 4.5.1.0)
TES Construction Set
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Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 2.0.1 (Version: 2.0.1)
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Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
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Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
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Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
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Windows Live SOXE (Version: 15.4.3502.0922)
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Windows Live Writer (Version: 15.4.3502.0922)
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WinRAR 4.01 (32-bit) (Version: 4.01.0)
WMV9/VC-1 Video Playback (Version: 1.00.0000)
Wolfenstein - Enemy Territory
World Cup Cricket 20-20 (Version: 2.2.0.95)
Worms Reloaded
Xvid Video Codec (Version: 1.3.1)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================

Name: avast! Network Shield Support
Description: avast! Network Shield Support
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswTdi
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 3834.9 MB
Available physical RAM: 2558.33 MB
Total Pagefile: 7667.95 MB
Available Pagefile: 6285.96 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.97 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:451.91 GB) (Free:173.73 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.55 GB) (Free:1.68 GB) NTFS

========================= Users: ========================================

User accounts for \\WIN-BE2B1BL6P24

Administrator Backup Guest


**** End of log ****


Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.26.05

Windows 7 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Backup :: WIN-BE2B1BL6P24 [administrator]

Protection: Disabled

8/27/2012 11:07:56 AM
mbam-log-2012-08-27 (11-07-56).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217894
Time elapsed: 4 minute(s), 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


Edited by chasmicdescent, 27 August 2012 - 05:22 AM.


#4 Broni

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Posted 27 August 2012 - 06:13 PM

You didn't really answer my question.
Are all browsers (IE, Chrome, Firefox) slow?

You're running two AV programs, AVG and Avast.
You must uninstall one of them.
If AVG use AVG Remover: http://www.avg.com/us-en/utilities

Next...see id aswMBR will run in safe mode.

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#5 chasmicdescent

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Posted 28 August 2012 - 02:02 PM

yeah all browsers are slow, even opening a folder takes 5 minutes, and even when I try nothing it still has a busy circle, dont know what its busy doing xD

To clarify, everything I have done so far, including running aswMBR has been done in safe mode, because normal mode wont load anything without taking hours. The two times it crashed have been when I ran it from safe mode. Is it compatible with 64 bit?

I have tried to uninistall AVG numerous times to no avail (said problem uninstalling), but this seems to have worked, thanks :)

Edited by chasmicdescent, 28 August 2012 - 02:03 PM.


#6 Broni

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Posted 28 August 2012 - 06:34 PM

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#7 chasmicdescent

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Posted 30 August 2012 - 04:32 PM

Hi! I ran it on normal mode and it successfully created a log, after running it my computer also ran fine for about 5 minutes until it returned to being busy and freezing

Rkill 2.3.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/29/2012 07:22:56 PM in x64 mode.
Windows Version: Windows 7 Home Premium

Checking for Windows services to stop.

* No malware services found to stop.

Checking for processes to terminate.

* No malware processes found to kill.

Checking Registry for malware related settings.

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks.
* No issues found.

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Windows Update (wuauserv) is not Running.
Startup Type set to: Automatic (Delayed Start)

* AppMgmt [Missing Service]
* CscService [Missing Service]
* PeerDistSvc [Missing Service]
* UmRdpService [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Program finished at: 08/29/2012 07:23:51 PM
Execution time: 0 hours(s), 0 minute(s), and 55 seconds(s)



#8 Broni

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Posted 30 August 2012 - 07:04 PM

I don't see anything malicious in your logs.

I suggest you start new topic in Windows forum.

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#9 chasmicdescent

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Posted 01 September 2012 - 03:23 AM

I don't see anything malicious in your logs.

I suggest you start new topic in Windows forum.



Ok will do, thank you for your help in ruling out it being Malware :)




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