Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Netbook won't boot


  • Please log in to reply
29 replies to this topic

#1 trashmanash

trashmanash

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 26 August 2012 - 01:01 PM

My netbook has been working fine no problems, just restarted it and it is unable to boot, weather it's in safe mode (with or without command prompt) it crashes on the windows xp splash screen and restarts.
I disabled the automatic restart so I could see the error code:

STOP: c0000135 {unable to locate} winsrv was not found.

There is no cd drive in the netbook and I don't have an xp disk, there are usb ports.

Any help with this would be greatly appreciated.

Regards

Ash.

BC AdBot (Login to Remove)

 


#2 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:06:33 PM

Posted 26 August 2012 - 02:54 PM

Hello trashmanash, and :welcome: to BC!! :thumbsup:

Just to check in, have you seen this article?

What is the make and model of your netbook? Do you have access to a CD drive via a USB cable (an external CD drive) or a USB device itself? And do you have access to an installation CD from a friend or colleague?

Keep in mind, the installation CD should be the same installation as you have installed. XP home, or XP pro discs matter.

bloopie

Edited by bloopie, 26 August 2012 - 03:03 PM.


#3 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 26 August 2012 - 03:06 PM

Hi, yes I have seen the above article though it offered little help as I am unable to get onto the computer to carry out any of the steps in the resoloution.

I don't have access to an external cd drive, I have a 16gb usb stick if thats any use and another pc to download anything needed to put on it.

I dont have a disk for windows as the net book has no cd drive, I could get hold of one or an iso.

It's an Acer one netbook.


Regards

Ash.

Edited by trashmanash, 26 August 2012 - 03:16 PM.


#4 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:06:33 PM

Posted 26 August 2012 - 03:22 PM

Hi again,

This may be out of my skill to fix, but I will report the topic again for your best help on this matter!

Please be patient as our helping staff is quite outnumbered by ones in need of help!

bloopie

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,882 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:33 PM

Posted 26 August 2012 - 05:09 PM

Your topic has been added to the Unbootable Computer list here at BC...one of the BC malware resources will assist you, please be patient :).

Louis

#6 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:06:33 PM

Posted 26 August 2012 - 05:11 PM

Hello trashmanash,

For the record, I am not that helping staff member that bloopie is referring to; however, if you have important data (docs, photos, music, etc.) on the netbook that you would like rescued while awaiting further help, I can post an easy "How-To."

I always breath easier knowing that important data has been backed up before tackling a non-booting computer issue.

Regards,
Brooks



 


#7 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 26 August 2012 - 06:02 PM

Hi yes that would be great, if I can save some of the data off the netbook then a fresh install of xp I can handle!

Any help appreciated

regards
Ash.

#8 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:06:33 PM

Posted 26 August 2012 - 06:06 PM

Hello again,

Using your working computer and 16 GB USB flash drive, you will create a bootable flash drive running Puppy Linux. The netbook will boot from the flash drive and load to a Desktop environment, similar to Windows. From there you can access your files and copy them onto the flash drive.


Start by downloading Lucid Puppy Linux (132 MB) from here or here.

Next, download rufus from here.
  • Insert the USB flash drive into the computer, then double click on rufus_vx.x..exe to start the program.
  • Under Device, make sure that the correct drive letter is chosen for your flash drive.
  • Click on the Posted Image icon (bottom right) and navigate to the lupu-528.005.iso file, click on it and select Open.
  • Click Start to create the bootable flash drive. Accept the WARNING that all data on the USB dive will be destroyed.
  • Exit the program by clicking Close when it reports Done at the bottom.
Insert the flash drive into the ailing computer, restart, press the F-12 key for a Boot Menu and select your flash drive.
(If you have difficulty, see how to set USB drive to boot first, here).

  • Boot the computer with the newly created Flash drive.
  • Puppy Linux is a "Live Distro" which means that it runs outside of the windows operating system that is on your computer.
  • Puppy should progress and run automatically. When the desktop loads, click "OK" at the Personal Settings screen.
  • If presented with the Simple Network Setup screen, just close (x).
  • Note the icons, bottom left, above the Menu button. They represent each drive on your computer.

    Posted Image
  • Unlike Windows, in Puppy you only have to mouse click once on an icon to open it.
  • Find your system hard drive by exploring the hard drive icons ("hda" or "sda").
  • Click once on your hard drive. Go to "My Documents" folder by clicking "Documents and Settings," then "<YourUserName>." You will see the "My Documents" folder.
  • You can use the Posted Image at the top left of the screen to go back up a directory.
  • Click once on your USB drive. Now arrange the two screens by dragging them using the top, title bar so that both are visible; one on top of the other. Each window can be made smaller by positioning your mouse either on the top or right side of each window.

    Posted Image
  • Because your rescue flash drive already has files and folders from Puppy Linux, I suggest that you create a new folder inside the flash drive into which to copy your data.
  • Drag the desired folders or files into the USB drive and release. Click "Copy." Do the same for any other folders or files that are important. (Note: My Documents folder could be very large and exceed the capacity of your USB flash drive. File copying may have to be performed sequentially)
  • When the Flash drive is full, you can right mouse click on the Desktop Flash Drive icon and select "Dismount." Remove Flash drive and copy files to another computer. Re-insert Flash drive into unbootable system to recover additional files.
  • To "Exit" Puppy Linux, click "Menu," "Shutdown," and "Reboot."
  • You will be presented with a screen asking to save any personal settings. Arrow over to "Do Not Save" and press <Enter>. The system will shutdown or reboot.

Regards,
Brooks



 


#9 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 26 August 2012 - 06:14 PM

Its quite late here now so I will have to give this a go tmrw, I will update you with my progress, thanks alot for the quick reply, you wouldn't believe how many forums I have been on without any help, very much appreciated!

Regards
Ash.

#10 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,205 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:01:33 AM

Posted 27 August 2012 - 02:03 AM

Just one small thing to try: once booted in linux, look for the \windows\system32\winsrv.dll file and see if it is there. If not then that is the cause of the problem and we could simply replace the file.

Also, have you tried booting in the Last Known Good Configuration (tap F8 on startup in order to bring up the Advance Boot Options menu).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#11 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 27 August 2012 - 02:38 AM

Hi again, so I managed to get into the computer using the linux boot usb, I located the winsrv.dll file in the the system32 folder.
I have tried the last good configuration and no luck.
Is it possible to replace the .dll from linux? if so do I just replace the system 32 one or do I need to access registry etc?

If not is it possible to re-install xp home using this usb stick, as I've managed to save files needed on the computer?

Once again thanks for the the help.

Regards
Ash.

Edited by trashmanash, 27 August 2012 - 02:52 AM.


#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,205 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:01:33 AM

Posted 27 August 2012 - 03:05 AM

If winsrv.dll is there we can simply attempt a system restore (registry only) and see if that helps.

However, before doing that, could you please tell me if the computer had the latest updates (Service Pack 3 and such) and if it was working normally beforehand.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/rst.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see rst.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash rst.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named enum.log
  • Remove the USB drive and insert back in your working computer and navigate to enum.log

    Please note - all text entries are case sensitive
Copy and paste the enum.log for my review

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#13 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 27 August 2012 - 03:16 AM

Will be finishing work shortly so I will do the above a little later in the day, thanks for the update.

Regards
Ash

#14 trashmanash

trashmanash
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:33 PM

Posted 27 August 2012 - 06:06 AM

Right so I've done the above:

29.0M Aug 27 10:47 /mnt/sda2/WINDOWS/system32/config/software
6.5M Aug 27 10:47 /mnt/sda2/WINDOWS/system32/config/system

28.0M Nov 16 2011 /sda2/~/RP100/~SOFTWARE
28.0M Dec 19 2011 /sda2/~/RP101/~SOFTWARE
28.0M Dec 26 2011 /sda2/~/RP102/~SOFTWARE
28.0M Jan 12 2012 /sda2/~/RP103/~SOFTWARE
28.0M Jan 15 2012 /sda2/~/RP104/~SOFTWARE
28.1M Feb 15 2012 /sda2/~/RP105/~SOFTWARE
28.1M Feb 18 2012 /sda2/~/RP106/~SOFTWARE
28.3M Mar 9 11:22 /sda2/~/RP107/~SOFTWARE
28.3M May 28 17:45 /sda2/~/RP108/~SOFTWARE
28.3M May 28 18:51 /sda2/~/RP109/~SOFTWARE
28.3M Jun 6 16:39 /sda2/~/RP110/~SOFTWARE
28.8M Jun 22 19:51 /sda2/~/RP111/~SOFTWARE
28.8M Aug 20 17:15 /sda2/~/RP112/~SOFTWARE
26.8M Jul 20 2011 /sda2/~/RP88/~SOFTWARE
26.8M Jul 20 2011 /sda2/~/RP89/~SOFTWARE
27.5M Jul 20 2011 /sda2/~/RP90/~SOFTWARE
27.5M Aug 14 2011 /sda2/~/RP91/~SOFTWARE
27.6M Aug 25 2011 /sda2/~/RP92/~SOFTWARE
27.8M Sep 8 2011 /sda2/~/RP93/~SOFTWARE
27.8M Sep 19 2011 /sda2/~/RP94/~SOFTWARE
27.8M Oct 1 2011 /sda2/~/RP95/~SOFTWARE
27.8M Oct 9 2011 /sda2/~/RP96/~SOFTWARE
27.8M Oct 13 2011 /sda2/~/RP97/~SOFTWARE
27.9M Nov 10 2011 /sda2/~/RP98/~SOFTWARE
27.9M Nov 14 2011 /sda2/~/RP99/~SOFTWARE
6.4M Nov 16 2011 /sda2/~/RP100/~SYSTEM
6.4M Dec 19 2011 /sda2/~/RP101/~SYSTEM
6.4M Dec 26 2011 /sda2/~/RP102/~SYSTEM
6.4M Jan 12 2012 /sda2/~/RP103/~SYSTEM
6.4M Jan 15 2012 /sda2/~/RP104/~SYSTEM
6.4M Feb 15 2012 /sda2/~/RP105/~SYSTEM
6.4M Feb 18 2012 /sda2/~/RP106/~SYSTEM
6.4M Mar 9 11:22 /sda2/~/RP107/~SYSTEM
6.5M May 28 17:45 /sda2/~/RP108/~SYSTEM
6.5M May 28 18:51 /sda2/~/RP109/~SYSTEM
6.5M Jun 6 16:39 /sda2/~/RP110/~SYSTEM
6.5M Jun 22 19:51 /sda2/~/RP111/~SYSTEM
6.5M Aug 20 17:15 /sda2/~/RP112/~SYSTEM
6.2M Jul 20 2011 /sda2/~/RP88/~SYSTEM
6.2M Jul 20 2011 /sda2/~/RP89/~SYSTEM
6.2M Jul 20 2011 /sda2/~/RP90/~SYSTEM
6.3M Aug 14 2011 /sda2/~/RP91/~SYSTEM
6.3M Aug 25 2011 /sda2/~/RP92/~SYSTEM
6.4M Sep 8 2011 /sda2/~/RP93/~SYSTEM
6.4M Sep 19 2011 /sda2/~/RP94/~SYSTEM
6.4M Oct 1 2011 /sda2/~/RP95/~SYSTEM
6.4M Oct 9 2011 /sda2/~/RP96/~SYSTEM
6.4M Oct 13 2011 /sda2/~/RP97/~SYSTEM
6.4M Nov 10 2011 /sda2/~/RP98/~SYSTEM
6.4M Nov 14 2011 /sda2/~/RP99/~SYSTEM

I'm not sure which service pack is on it, I think its service pack 2 if i remember right.

Regards
Ash.

#15 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,205 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:01:33 AM

Posted 27 August 2012 - 06:36 AM

The last restore point seems from 20 august. Do you remember if the computer still worked correctly back then?

Also, regarding the article bloopie linked you to, do you have TV Media installed?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users