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Computer reboots automatically (randomly)


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11 replies to this topic

#1 babulcool

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Posted 26 August 2012 - 12:22 AM

Hello,
I have been experiencing a problem since a week. My computer while in use, reboots randomly. At first the screen turns black for 2-3 secs and returns to the normal state. This process repeats for about 2-3 times for a minute. Then the computer reboots. This is generally happening when I am viewing a video or running an application. I am not able to figure out the reason for this and therefore I need help.

My Computer specifications:

OS - Windows XP (5.1, Build 2600)
Processor - Intel Pentium 4 CPU 3.06GHz.

Memory - 1270 MB Ram

page file - 665 MB used, 1456 MB available

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#2 jhayz

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Posted 26 August 2012 - 09:54 PM

Tried using it in safemode or running a clean boot? Check also you hardware temperature on idle and when using the computer.

Tekken
 


#3 babulcool

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Posted 27 August 2012 - 06:55 AM

I have not tried using it in the safe mode or clean boot. The temp. of CPU while using the computer - 86 degree Celcius (information obtained by SpeedFan). I would like to add a bit of infor here. The rebooting/screen going black is taking place on following occasions:

1. Running a youtube video through Internet Explorer.
2. Running Quick Heal Total Security 2012.

Which means that this is happening while running an application. But surprisingly, this is not happening when I run a youtube video through Mozilla Firefox or when I run a video stored in my computer through VLC.

#4 jhayz

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Posted 28 August 2012 - 01:12 AM

Post a speccy snapshot . Your running on high temps. and you must start cleaning and applying new grease for both the cpu and gpu.

Tekken
 


#5 babulcool

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Posted 28 August 2012 - 06:45 AM

The speccy snapshot is here:

http://speccy.piriform.com/results/oulitzUGJ1ZNcTH8JAsOM0I

About cleaning and greasing the CPU, GPU - Can we talk about it later? :P

#6 jhayz

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Posted 28 August 2012 - 08:35 PM

Can we talk about it later? :P

Sure... You can just clean out the dust and check for blocked and clogged ventilation. Maybe opening the side case... You also have two firewalls running - Quick Heal and Windows Firewall. Disable one and check the difference.

Tekken
 


#7 babulcool

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Posted 29 August 2012 - 07:01 AM

I have only one firewall running: Quick Heal Total Security Firewall.

My windows firewall is already switched off. Now what? :(

#8 jhayz

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Posted 01 September 2012 - 10:32 PM

1. Running a youtube video through Internet Explorer.

Does it happen particularly here? Check out running IE without addons or a browser reset. Firefox, Google Chrome, Opera are just some of the well known and used by majority.

Tekken
 


#9 babulcool

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Posted 01 September 2012 - 10:36 PM

A Big Update - The screen going black/restart problem has disappeared. I have not experienced anything like that since 4 days. But I have my new problems:

1. Whenever I run a youtube video through Internet Explorer the computer freezed twice and then the video does not load.
2. The playback of the videos in the following browsers are not smooth:
a) Mozilla Firefox
b ) Google Chrome

This means that I will not be able to watch any youtube video until everything is solved. Please help!

Thanks

Edited by babulcool, 02 September 2012 - 04:38 AM.


#10 babulcool

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Posted 02 September 2012 - 04:39 AM

1. Running a youtube video through Internet Explorer.

Does it happen particularly here? Check out running IE without addons or a browser reset. Firefox, Google Chrome, Opera are just some of the well known and used by majority.


It WAS happening particularly there. Now the problem has somewhat disappeared. But I am experience some fresh issues, the details of which have been specified by me above.

#11 jhayz

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Posted 03 September 2012 - 01:15 AM

Do you still get high temperature aside from the internet problem? Run another speccy report after using the laptop for a couple of hours so we can check on the readings.
Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
Please copy and paste the contents here on your next reply.

Download MiniToolBox and checkmark all options.
A notepad will open, copy-paste the report on your next post.

Tekken
 


#12 babulcool

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Posted 03 September 2012 - 08:37 AM

First of all....I am not sure as to whether I should trust the speedfan software or not. According to that, my current CPU temp. is 79 degree Celcius.
Secondly, this is a desktop and not a laptop. Let me give you the link to the speccy report - http://speccy.piriform.com/results/4nzDhkgIFkGCLBDNktYnS7V

SecurityCheck report:

Results of screen317's Security Check version 0.99.49
Windows XP Service Pack 2 x86
Out of date service pack!!
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Quick Heal Total Security 13.00
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java DB 10.5.3.0
JavaFX 2.1.1
Java™ 6 Update 26
Java™ 7 Update 5
Java™ SE Development Kit 6 Update 23
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.3.300.271
Adobe Reader X (10.1.4)
Mozilla Firefox (14.0.1)
````````Process Check: objlist.exe by Laurent````````
Common Files Softwin BitDefender Communicator xcommsvr.exe
Quick Heal Quick Heal Total Security onlinent.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 4%
````````````````````End of Log``````````````````````

MiniToolBox report:


MiniToolBox by Farbar Version: 23-07-2012
Ran by shivashish (administrator) on 03-09-2012 at 19:06:41
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Realtek RTL8169/8110 Family Gigabit Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : shivashi-4d5740

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-17-31-C1-56-89



PPP adapter MBlaze USB Modem:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 116.202.105.27

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 116.202.105.27

DNS Servers . . . . . . . . . . . : 10.228.129.113

10.228.129.114

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 10.228.129.113

Name: google.com
Addresses: 74.125.236.102, 74.125.236.103, 74.125.236.104, 74.125.236.105
74.125.236.110, 74.125.236.96, 74.125.236.97, 74.125.236.98, 74.125.236.99
74.125.236.100, 74.125.236.101



Pinging google.com [74.125.236.97] with 32 bytes of data:



Reply from 74.125.236.97: bytes=32 time=1076ms TTL=52

Reply from 74.125.236.97: bytes=32 time=585ms TTL=52



Ping statistics for 74.125.236.97:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 585ms, Maximum = 1076ms, Average = 830ms

Server: UnKnown
Address: 10.228.129.113

Name: yahoo.com
Addresses: 98.138.253.109, 98.139.183.24, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=1609ms TTL=48

Reply from 72.30.38.140: bytes=32 time=1619ms TTL=48



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1609ms, Maximum = 1619ms, Average = 1614ms

Server: UnKnown
Address: 10.228.129.113

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 17 31 c1 56 89 ...... Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
0x20004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 116.202.105.27 116.202.105.27 1
10.228.138.2 255.255.255.255 116.202.105.27 116.202.105.27 1
116.202.105.27 255.255.255.255 127.0.0.1 127.0.0.1 50
116.255.255.255 255.255.255.255 116.202.105.27 116.202.105.27 50
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 116.202.105.27 116.202.105.27 1
255.255.255.255 255.255.255.255 116.202.105.27 116.202.105.27 1
255.255.255.255 255.255.255.255 116.202.105.27 2 1
Default Gateway: 116.202.105.27
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (09/03/2012 04:47:29 PM) (Source: Service Control Manager) (User: )
Description: The BitDefender Desktop Update Service service failed to start due to the following error:
%%1053

Error: (09/03/2012 04:47:29 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the BitDefender Desktop Update Service service to connect.

Error: (09/03/2012 04:47:29 PM) (Source: Service Control Manager) (User: )
Description: The BitDefender Scan Server service failed to start due to the following error:
%%1053

Error: (09/03/2012 04:47:29 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the BitDefender Scan Server service to connect.

Error: (09/03/2012 04:47:29 PM) (Source: Service Control Manager) (User: )
Description: The avast! iAVS4 Control Service service failed to start due to the following error:
%%3

Error: (09/03/2012 04:29:10 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (09/03/2012 04:27:59 PM) (Source: Service Control Manager) (User: )
Description: The BitDefender Desktop Update Service service failed to start due to the following error:
%%1053

Error: (09/03/2012 04:27:59 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the BitDefender Desktop Update Service service to connect.

Error: (09/03/2012 04:27:59 PM) (Source: Service Control Manager) (User: )
Description: The BitDefender Scan Server service failed to start due to the following error:
%%1053

Error: (09/03/2012 04:27:59 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the BitDefender Scan Server service to connect.


Microsoft Office Sessions:
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Windows Installer 3.1 (KB893803) (Version: 3.1)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
WinRAR archiver
wxDfast (Version: )
Yahoo! Detect
YTD Video Downloader 3.9.1

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 76%
Total physical RAM: 1270.42 MB
Available physical RAM: 297.51 MB
Total Pagefile: 2121.98 MB
Available Pagefile: 645.72 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.01 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:39.06 GB) (Free:11.53 GB) NTFS
4 Drive e: () (Fixed) (Total:39.06 GB) (Free:27.38 GB) NTFS
5 Drive f: () (Fixed) (Total:39.06 GB) (Free:38.18 GB) NTFS
6 Drive g: (Local Disk) (Fixed) (Total:31.86 GB) (Free:28.92 GB) NTFS

========================= Users: ========================================

User accounts for \\SHIVASHI-4D5740

Administrator Guest HelpAssistant
shivashish SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

01-07-2012 03:27:10 Revo Uninstaller Pro's restore point - Mort Hill's In Play Tennis Calculator 2.03
01-07-2012 03:29:22 Revo Uninstaller Pro's restore point - Freecorder
01-07-2012 03:30:10 Revo Uninstaller Pro's restore point - Freecorder
01-07-2012 03:30:35 Revo Uninstaller Pro's restore point - RockMelt
01-07-2012 06:30:48 Revo Uninstaller Pro's restore point - RegCure Pro
01-07-2012 06:35:08 Installed GTA San Andreas
02-07-2012 06:42:20 System Checkpoint
03-07-2012 11:45:36 Installed Java™ 7 Update 5
03-07-2012 11:46:51 Installed JavaFX 2.1.1
05-07-2012 16:18:19 Revo Uninstaller Pro's restore point - Microsoft Reader
05-07-2012 16:18:58 Revo Uninstaller Pro's restore point - Microsoft Reader
06-07-2012 15:27:14 Removed Adobe Reader 9.4.6.
07-07-2012 12:25:34 Removed Adobe Reader 9.5.1.
09-07-2012 13:05:46 System Checkpoint
15-07-2012 11:37:42 System Checkpoint
17-07-2012 11:47:35 System Checkpoint
24-07-2012 14:31:02 System Checkpoint
30-07-2012 13:17:32 Removed BabylonObjectInstaller
02-08-2012 09:07:58 System Checkpoint
03-08-2012 10:10:41 Installed Windows XP WIC.
03-08-2012 10:18:16 Installed Windows KB954550-v5.
03-08-2012 10:18:28 Printer Driver Microsoft XPS Document Writer Installed
03-08-2012 10:18:40 Printer Driver Microsoft XPS Document Writer Installed
06-08-2012 05:40:34 System Checkpoint
10-08-2012 14:43:49 System Checkpoint
15-08-2012 04:46:32 Quick Heal AntiMalware Restore Point
16-08-2012 12:55:13 Removed KwiClick
16-08-2012 12:56:02 Removed Need for Madness Multiplayer
16-08-2012 12:56:57 Removed System Requirements Lab CYRI
22-08-2012 06:52:21 System Checkpoint
23-08-2012 10:54:12 System Checkpoint
24-08-2012 13:26:43 System Checkpoint
27-08-2012 06:58:54 System Checkpoint
31-08-2012 03:48:40 System Checkpoint

**** End of log ****




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