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various issues that are now serious

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#1 utopian.aura


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Posted 25 August 2012 - 10:40 AM

Hey all

I have a number of issues with my computer (fairly new Acer desktop machine) with Windows 7.

The latest issue, which has basically caused me to be at my wits end is, while working normally, the monitor screen suddenly goes blank (it says 'no signal') and then nothing can bring back my screen. I press Ctrl Alt Del once and then a few tones sound, and then basically the computer fans just die down. I press Ctr Alt Del again, and then it restarts. After restarting, Windows gives me a message (attached image) which basically says that I have recovered from a Blue Screen error (however I never really see the blue screen). I dont know why this has been happening and what is causing this? It happens now and then few times a day.

Previously (and still is), I get random pop up messages in windows saying that 'you are not running genuine windows' and I need to go online to register or something. I have not clicked through the link to Microsoft as I have purchased a genuine copy of Windows (pre-built in Acer) with a proper serial number. That indicates there is some problem somewhere so if anyone knows how I can fix it, it would be great.

Can you kindly help me with all this? It is extremely frustrating.

Thanks for your help.


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#2 rotor123


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Posted 25 August 2012 - 10:54 AM

Hello Cassandra

I see that in June you had a open topic in the Am I infected? What do I do? forum that was left open.

I suggest going to Virus, Trojan, Spyware, and Malware Removal Logs as suggested by Boopme, it sounds as if you may still be infected.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs.

Once you have done that please post that fact here with a link to the new topic and this topic will be closed until the cleaning process is finished. If after getting the all clear you are still having problems please PM a Moderator to have this top reopened.

Thank You

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015

#3 utopian.aura

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Posted 24 November 2012 - 06:00 AM

Hi Roger
Sorry for my late reply. I went away and I have now posted a topic according to your instructions.

Here it is:

Hope someone can help.

#4 Queen-Evie


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Posted 24 November 2012 - 09:26 AM

Now that you have posted logs in Malware Removal Logs

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

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