Posted 25 August 2012 - 07:23 AM
Hi My name is Phil
My sister has this virus on her laptop, and whilst now able to access her PC in Safe Mode has no internet connection (happened after infection).
She wants to ensure the malware is completly removed, so I have suggested this forum
Because she has lost connection to her router (both wireless and wired)I need therefore to act as an intermediary at this stage. Please can you advise the best form of action we can take. ( I do not live close to my sister, so I cant access her laptop.)
Thanks for any intial advice.