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Windows XP continuously reboots atWindows Screen


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#1 gatorplaya

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Posted 24 August 2012 - 09:11 AM

Hello, My computer keeps rebooting at the main Windows screen. I am running Windows XP. Ive tried to boot it in every safe mode that is listed, but it continues to reboot at the main Windows screen. I am not able to get to the login screen, and there is no option to Disable Reboots. I do not have XP disk to run, but I have used the Parted Magic CD and I have the Health Inspection file which I am listing below. Can someone please help me, because I really need this old computer up and running. Thank you very much!


=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG MP0402H
Serial Number: S03WJ30YB12565
Firmware Version: UC200-16
User Capacity: 40,007,761,920 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Fri Aug 24 07:16:16 2012 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 25) The self-test routine was aborted by
the host.
Total time to complete Offline
data collection: (2400) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 40) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 095 051 Pre-fail Always - 1
3 Spin_Up_Time 0x0007 100 100 025 Pre-fail Always - 2688
4 Start_Stop_Count 0x0032 096 096 000 Old_age Always - 4558
5 Reallocated_Sector_Ct 0x0033 100 100 011 Pre-fail Always - 1
7 Seek_Error_Rate 0x000e 100 100 000 Old_age Always - 0
8 Seek_Time_Performance 0x0024 100 100 000 Old_age Offline - 0
9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 1525460
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2411
191 G-Sense_Error_Rate 0x0012 091 091 000 Old_age Always - 91488
194 Temperature_Celsius 0x0022 106 067 000 Old_age Always - 44
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 23715632
196 Reallocated_Event_Count 0x0032 094 094 000 Old_age Always - 15
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x0012 100 100 000 Old_age Always - 0
223 Load_Retry_Count 0x0012 070 070 000 Old_age Always - 30536
225 Load_Cycle_Count 0x0012 001 001 000 Old_age Always - 1257417
255 Unknown_Attribute 0x000a 100 100 000 Old_age Always - 0

SMART Error Log Version: 1
ATA Error Count: 106 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 106 occurred at disk power-on lifetime: 12605 hours (525 days + 5 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 80 e7 0d 48 e2 Error: UNC at LBA = 0x02480de7 = 38276583

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
20 d0 80 e7 0d 48 e2 00 4d+13:02:49.500 READ SECTOR(S)
20 d0 80 af 88 ac e2 00 4d+13:02:49.438 READ SECTOR(S)
20 d0 80 2f 78 ac e2 00 4d+13:02:49.438 READ SECTOR(S)
20 d0 61 2f 89 ac e2 00 4d+13:02:49.375 READ SECTOR(S)
20 d0 80 af 77 ac e2 00 4d+13:02:49.313 READ SECTOR(S)

Error 105 occurred at disk power-on lifetime: 12600 hours (525 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 80 e7 0d 48 e2 Error: UNC at LBA = 0x02480de7 = 38276583

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
20 03 80 e7 0d 48 e2 00 4d+07:34:41.625 READ SECTOR(S)
20 03 08 6f 2f c3 e1 00 4d+07:34:41.563 READ SECTOR(S)
ef 03 0c 01 00 00 a0 00 4d+07:34:41.563 SET FEATURES [Set transfer mode]
91 d0 3f 01 00 00 af 00 4d+07:34:41.563 INITIALIZE DEVICE PARAMETERS [OBS-6]
00 d0 01 01 00 00 a0 00 4d+07:34:41.063 NOP [Reserved subcommand]

Error 104 occurred at disk power-on lifetime: 12600 hours (525 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 80 e7 0d 48 e2 Error: UNC at LBA = 0x02480de7 = 38276583

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
20 d0 80 e7 0d 48 e2 00 4d+07:34:31.625 READ SECTOR(S)
20 d0 80 af 88 ac e2 00 4d+07:34:31.625 READ SECTOR(S)
20 d0 80 2f 78 ac e2 00 4d+07:34:31.563 READ SECTOR(S)
20 d0 61 2f 89 ac e2 00 4d+07:34:31.563 READ SECTOR(S)
20 d0 80 af 77 ac e2 00 4d+07:34:31.500 READ SECTOR(S)

Error 103 occurred at disk power-on lifetime: 12596 hours (524 days + 20 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 80 e7 0d 48 e2 Error: UNC at LBA = 0x02480de7 = 38276583

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
20 d0 80 e7 0d 48 e2 00 4d+03:30:29.563 READ SECTOR(S)
30 d0 08 a7 c6 4e e3 00 4d+03:30:29.563 WRITE SECTOR(S)
30 d0 08 8f 37 84 e1 00 4d+03:30:29.563 WRITE SECTOR(S)
20 d0 80 af 88 ac e2 00 4d+03:30:29.563 READ SECTOR(S)
20 d0 80 2f 78 ac e2 00 4d+03:30:29.500 READ SECTOR(S)

Error 102 occurred at disk power-on lifetime: 12592 hours (524 days + 16 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 80 e7 0d 48 e2 Error: UNC at LBA = 0x02480de7 = 38276583

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
20 d0 80 e7 0d 48 e2 00 3d+22:05:30.563 READ SECTOR(S)
20 d0 80 af 88 ac e2 00 3d+22:05:30.500 READ SECTOR(S)
20 d0 80 2f 78 ac e2 00 3d+22:05:30.438 READ SECTOR(S)
20 d0 61 2f 89 ac e2 00 3d+22:05:30.438 READ SECTOR(S)
20 d0 80 af 77 ac e2 00 3d+22:05:30.375 READ SECTOR(S)

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Abort offline test Aborted by host 90% 12706 -
# 2 Short offline Completed without error 00% 12706 -
# 3 Short offline Completed without error 00% 12612 -
# 4 Short offline Completed without error 00% 11740 -
# 5 Short offline Interrupted (host reset) 90% 11728 -
# 6 Short offline Interrupted (host reset) 90% 11229 -
# 7 Short offline Interrupted (host reset) 20% 10897 -
# 8 Short offline Completed without error 00% 2836 -
# 9 Short offline Completed without error 00% 0 -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute dela

Edited by hamluis, 24 August 2012 - 12:18 PM.
Moved from XP to Internal Hardware - Hamluis.


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#2 Artrooks

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Posted 25 August 2012 - 07:21 PM

gatorplaya,

1 ) What is the make and model number of your computer?

2 ) What was new (hardware, software, malware, error message) right before the problem started?

3 ) Have you also tried Last Known Good Configuration ?
  • Power on the computer and start tapping the F8 key to bring up the Advanced Options Menu.
  • Arrow down to Last Known Good Configuration and press <Enter>. Reboot.
  • While in the Advanced Options Menu, is there an option to Disable automatic restart on system failure? If yes, select it and press <Enter>. Reboot and copy any error messages.
4 ) Using Parted Magic, can you see your file system?
  • If yes, back-up any important data to a USB flash drive.
  • Then, navigate to: C:\Windows\Minidump <=== this folder (if it exists). Copy any xx-xx-xx.dmp files to a flash drive, zip up the most recent 10-15, and attach them in your next post.

Regards,
Brooks



 


#3 gatorplaya

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Posted 26 August 2012 - 09:35 AM

Artrooks,

1)I have an Dell Inspiron 6000
2) I don't remember getting any errors when this occurred, it just started one day
3) I have tried to reboot in Last Known Good Configuration several times, and it does the same thing, and the Disable automatic restart on system Configuration do not appear for some reason.
4) Here are the only dump files that appeared..
Attached File  dumpfiles.zip   137.07KB   3 downloads

#4 Artrooks

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Posted 26 August 2012 - 10:41 AM

Hello,

4 ) Using Parted Magic, can you see your file system?

If yes, back-up any important data to a USB flash drive.


1. ) Have you tried to access the files on your hard drive using Parted Magic?

Being able to read the file system would be a good sign. You could also rescue any important data.

If you need "how to" specifics, I can post them.


2. ) After completing and answering step #1 above, I would like you to run the Dell Diagnostics. This will test your computer hardware.

  • Here is your Dell™ Inspiron™ 6000. Owner's Manual.
  • In the left column, click Solving Problems -> Dell Diagnostics -> When to use Dell Diagnostics.
  • Please follow the instructions in your manual to get started. If the Pre-boot assessment passes, run the Extended test. Note any errors.

Regards,
Brooks



 


#5 gatorplaya

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Posted 26 August 2012 - 11:36 AM

Okay I have saved all my data, I am getting ready to run the diagnosis now....I'll post the errors

#6 gatorplaya

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Posted 26 August 2012 - 11:45 AM

Problem number one. It says no diagnostic Utility Partition found. To run diagnostics insert your Dell "Drivers and Utilities" CD (which I don't have) then select OK to restart the system and boot off the CD. Is there something I can do now?

#7 Artrooks

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Posted 26 August 2012 - 12:14 PM

Let's give this a try: You will need another computer with a CD burner and a blank CD-R.

If you don't have the XP Installation CD, then make a recovery CD per below. We will then attempt to run a check disk from the recovery console.

Automated Recovery CD Creator (ARCDC)
Please download ARCDC from Artellos.com (latest EXE download).
  • Double click ARCDC.exe.
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3.
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next, you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC.
  • Don't put the CD in the drive until BurnCDCC asks you to.
  • Your XPRC.iso file will be located on your desktop.

3.) How to enter Recovery Console using Recovery Console CD:
  • Make sure that your computer is set to boot from the CDROM first. (For how to set CDROM drive to boot first, go here)
  • Put the Windows XP Installation CD in the CDROM and restart the computer.
  • Watch for Press any key to boot from CD... message and hit the <Enter> key.
  • Windows will load a number of files and eventually you will be presented with the following screen:
Posted Image
  • Press "R" to enter the Windows Recovery Console.
  • When asked "Which Windows Installation do you want to log into, if more than one, choose your windows installation; otherwise, "Type "1" (C:\Windows) then <Enter>.
  • Next, at "Type the administrative password," enter the administrator password if you previously set it; otherwise, just press <Enter> as this is by default, blank.
  • You should now see a "C:\Windows" prompt. (If you don't see a "C:\Windows" prompt, stop here and let us know.)
  • Otherwise, at the "C:\Windows" prompt, type: chkdsk /r (note - "r" as in race and the space after "chkdsk")
  • Check Disk will progress through 5 stages, can take several hours to complete, and may appear to "freeze" at times. It should not be interrupted.
  • A summary of what errors it finds and corrects will be displayed once completed. Take note.
  • Type: Exit and press <Enter> to reboot. Remove the CD and attempt to boot into normal Windows.

Regards,
Brooks



 


#8 gatorplaya

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Posted 26 August 2012 - 05:33 PM

I created the CD and also did a USB rebootable boot disk, and neither one did anything. After choosing whichever one I used, the computer just had a blank screen with the white cursor line blinking on the top left side. Nothing happened after that.

#9 Artrooks

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Posted 26 August 2012 - 05:43 PM

After I posted those instructions, I heard from one of our advisers that Microsoft was discontinuing access to those download links. I guess that is no longer an option.

Can you borrow an XP Installation CD from anyone? Make sure it is the same version (Home, Pro) that is on the Dell. You could use it to access the recovery console and run a chkdsk /r.

Regards,
Brooks



 


#10 gatorplaya

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Posted 26 August 2012 - 05:57 PM

okay cool, I'll look around for some...thank you for the help




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