I have a Dell Latitude E6400 Laptop. Two days ago I dropped it. The first time I started it up after dropping it a blue screen appeared:
A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: win32k.sys
***STOP: 0x00000050 (0xF000E2DA, 0x00000000, 0xBF890FE3, 0x00000002)
***win32k.sys Adress BF890FE3 base at BF800000, DateStamp 4ff2f633
I immediately turned the laptop off, and turned it back on. Windows started up correctly this time, however, the following message appeared when Windows had fully loaded:
The system has recovered from a serious error.
A log of this error has been created
BCCode : 10000050 BCP1 : F000E2DA BCP2 : 00000000 BCP3 : BF890FE3
BCP4 : 00000002 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
Since then the blue screen appears every time on my first startup, and the error message in windows on my second startup. Could this be related to the fact that I dropped my laptop? Is there a way to fix this issue? I would greatly appreciate any help, as I am really lost.
With kind regards,
Edited by hamluis, 23 August 2012 - 11:28 AM.
Moved from XP to Internal Hardware - Hamluis.