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Internet browsing incredibly slow


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3 replies to this topic

#1 jimboy77

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Posted 23 August 2012 - 02:49 AM

Hi all,

I have had a problem on my PC for a while that won't go away. One day my internet just became really slow, like REALLY slow to the point where pages may not even load. Youtube videos may start streaming, then stop for ages, then load another 20 seconds, stop again etc.

However, it is a bit intermittent. For a while sometimes it would be ok again and then the next day it would go slow again. Recently it seems to be always slow.

I know it is something wrong with the PC because my iPhone and laptop have no issues on the same wireless network. I usually use Chrome but IE and Firefox have the same problem.

I am running Windows 7 64 bit with UAC turned off, and have tried various programs to find the problem. I have upgraded and run the following programs in both normal and safe mode;

AVG Free edition
Spybot search and destroy
Malwarebytes Anti-Malware
Super Anti Spyware

From reading another blog post I have also run these programs in order and set up as they instructed;

RogueKiller
Malwarebytes
TDSSKiller
HitmanPro
MGTools

From running all the above programs I have found various media trackers etc but cleaning everything I found there has not helped my internet issue.

Please help, it is driving me nuts!!!!!!!

Thanks very much,
James

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#2 boopme

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Posted 29 August 2012 - 07:12 PM

Hello,sorry for the delay. Having run all of that you will need to repost with a DDS log.

Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jimboy77

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Posted 30 August 2012 - 01:12 AM

Thanks Boopme,

I have set up a post in that forum;
http://www.bleepingcomputer.com/forums/topic466935.html

You were right, GMER did not seem to like 64 bit. I ran it but I could only check on Services, Registry and Files. All the other options were greyed out. I attached the log anyway.

Thanks for your help.

#4 boopme

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Posted 30 August 2012 - 01:14 PM

You're welcome.. Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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