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factory restore FAIL

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#1 Warhawk76


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Posted 22 August 2012 - 10:10 PM

Sirs and madams...I have a 2 yo Gateway laptop, p6000 processor, 1.87 ghz, 128 mb vid RAM, running slow, so I thought a factory restore was in order. It took some digging to find the restore function, and after starting the process, the computer hung up at 88% complete. ABout an hour later it gave a "restore failed" message, and now all I can access is the task manager, and startup screen with the user, "guest". Do I have a paperweight here, or is there a way to save it? Thank you...RJW
ps...nothing in the BIOS to help me, and no boot disc...

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#2 589661


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Posted 22 August 2012 - 10:23 PM

Do you have to option to attempt the restore again through a fn key on boot such as f10 or f11. If not what was the original operating syatem. You can download a oem copy online or a trial through technet and then use your serial from the genuine sticker on your computer.

*edit The restore should actually be a seperate partition so chances are that it is still there, also you may be able to order a set of restore disks from gateway.

As long as you have that sticker on your computer then you have the rights to use it to legally activate a copy of windows. Just make sure you match the product exactly when you download it, edition and all. If it was windows xp media edition for example you cannot use a xp pro disk, has to be exactly the same for the serial to work.

Edited by 589661, 22 August 2012 - 10:24 PM.

#3 hamluis



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Posted 23 August 2012 - 11:47 AM

Does the following correctly represent the steps you took?


Any explanation provided by Gateway software as to why the restore failed...bad hard drive, partition, etc.?

Exact model of Gateway laptop, please?


Edited by hamluis, 23 August 2012 - 11:48 AM.

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