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FIrefox cannot connect to internet when google search is used


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37 replies to this topic

#1 stonemanjr

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Posted 22 August 2012 - 03:28 PM

Need help on a WIndows XP machine. When trying to use Google thru Firefox, it gives me a message/problem screen that says Firefox cannot connect thru proxy setting......
ALready checked under the Advanced options Tool settings to be sure that this was checked as "no proxy".

PLease help!

Edited by Orange Blossom, 25 August 2012 - 09:03 AM.
Moved to AII. ~ OB


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#2 jhayz

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Posted 23 August 2012 - 01:32 AM

Try checking use system proxy settings instead. If it fails follow the advice and run Minitoolbox from this link http://www.bleepingcomputer.com/forums/topic398507.html make sure to checkmark all options and close all instances of opened browsers before clicking the Go button.

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#3 stonemanjr

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Posted 23 August 2012 - 10:19 AM

Thank you. The OS is XP, it is wired with DSL. am doing mini box now.

#4 stonemanjr

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Posted 23 August 2012 - 10:42 AM

MiniToolBox by Farbar Version: 23-07-2012
Ran by TERESA (administrator) on 10-08-2012 at 11:20:17
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : CORNERSTONE

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : myhome.westell.com



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : myhome.westell.com

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1A-A0-9F-FC-3C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.44

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

192.168.1.1

Lease Obtained. . . . . . . . . . : Friday, August 10, 2012 9:52:15 AM

Lease Expires . . . . . . . . . . : Saturday, August 11, 2012 9:52:15 AM

Server: dslrouter
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.228.40, 74.125.228.36, 74.125.228.37, 74.125.228.38
74.125.228.32, 74.125.228.33, 74.125.228.46, 74.125.228.39, 74.125.228.41
74.125.228.34, 74.125.228.35



Pinging google.com [74.125.228.40] with 32 bytes of data:



Reply from 74.125.228.40: bytes=32 time=40ms TTL=55

Reply from 74.125.228.40: bytes=32 time=40ms TTL=55



Ping statistics for 74.125.228.40:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 40ms, Maximum = 40ms, Average = 40ms

Server: dslrouter
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24, 72.30.38.140, 98.138.253.109



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=762ms TTL=50

Reply from 98.139.183.24: bytes=32 time=742ms TTL=50



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 742ms, Maximum = 762ms, Average = 752ms

Server: dslrouter
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1a a0 9f fc 3c ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.44 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.44 192.168.1.44 20
192.168.1.0 255.255.255.0 192.168.1.44 192.168.1.44 20
192.168.1.44 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.44 192.168.1.44 20
224.0.0.0 240.0.0.0 192.168.1.44 192.168.1.44 20
255.255.255.255 255.255.255.255 192.168.1.44 192.168.1.44 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/08/2012 05:22:02 PM) (Source: MsiInstaller) (User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1706. No valid source could be found for product Microsoft Office 2000 Professional. The Windows installer cannot continue.

Error: (08/08/2012 05:04:37 PM) (Source: Microsoft Security Client) (User: )
Description: Microsoft Security Client failed to apply security policy: "FEP clean-up policy". Error: . Error Code: 0x80040154.

Error: (08/08/2012 05:00:23 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (08/08/2012 01:48:55 PM) (Source: MsiInstaller) (User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (08/08/2012 01:48:44 PM) (Source: MsiInstaller) (User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (08/08/2012 01:48:08 PM) (Source: MsiInstaller) (User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (08/08/2012 00:26:12 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/31/2012 10:50:49 PM) (Source: MsiInstaller) (User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (07/31/2012 09:52:52 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/31/2012 08:56:44 AM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL


System errors:
=============
Error: (08/10/2012 11:17:08 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/10/2012 11:02:09 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/10/2012 10:47:20 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/10/2012 10:32:22 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/10/2012 10:17:33 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/10/2012 10:02:45 AM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/09/2012 08:18:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {9B1F122C-2982-4E91-AA8B-E071D54F2A4D} did not register with DCOM within the required timeout.

Error: (08/09/2012 06:27:45 PM) (Source: 0) (User: )
Description: ANONYMOUS :0192.168.1.44192.168.1.35

Error: (08/09/2012 06:13:04 PM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42

Error: (08/09/2012 05:58:18 PM) (Source: 0) (User: )
Description: SHARON :0192.168.1.44192.168.1.42


Microsoft Office Sessions:
=========================
Error: (08/08/2012 05:22:02 PM) (Source: MsiInstaller)(User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1706. No valid source could be found for product Microsoft Office 2000 Professional. The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/08/2012 05:04:37 PM) (Source: Microsoft Security Client)(User: )
Description: Microsoft Security ClientFEP clean-up policy0x80040154

Error: (08/08/2012 05:00:23 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (08/08/2012 01:48:55 PM) (Source: MsiInstaller)(User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (08/08/2012 01:48:44 PM) (Source: MsiInstaller)(User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (08/08/2012 01:48:08 PM) (Source: MsiInstaller)(User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (08/08/2012 00:26:12 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/31/2012 10:50:49 PM) (Source: MsiInstaller)(User: CORNERSTONE)CORNERSTONE
Description: Product: Microsoft Office 2000 Professional -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (07/31/2012 09:52:52 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/31/2012 08:56:44 AM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80070424startservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL


=========================== Installed Programs ============================

Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Flash Player 11 Plugin (Version: 11.3.300.271)
Adobe Reader 8.1.3 (Version: 8.1.3)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
AiO_Scan (Version: 50.0.227.000)
Apple Application Support (Version: 1.5.1)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
Avira Free Antivirus (Version: 12.0.0.1167)
Bonjour (Version: 2.0.5.0)
Browser Address Error Redirector (Version: 1.00.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Network Assistant (Version: 3.0.0.0)
Dell Support Center (Version: 1.0.07192)
DellSupport (Version: 6.0.3075)
Download Updater (AOL LLC)
Enterprise (Version: 50.0.227.000)
ERUNT 1.1j
ESET Online Scanner v3
Eusing Free Registry Cleaner
Free Internet Window Washer
Free Window Registry Repair
Garmin USB Drivers (Version: 2.3.0.0)
Garmin WebUpdater (Version: 2.4.2)
Glary Registry Repair 3.3.0.852
Google Desktop (Version: 5.9.1005.12335)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3203.136)
Google Update Helper (Version: 1.3.21.115)
GTOneCare (Version: 2.0.42)
HijackThis 2.0.2 (Version: 2.0.2)
HP PSC & Officejet 5.3.B Corporate Edition
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.8.0 (Version: )
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Disc 2 (Version: 9.00.2720)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MWSnap 3 (Version: 3.0.0.74)
Octoshape add-in for Adobe Flash Player
PowerDVD (Version: 7.0)
Privacy and Registry Cleaner
QFolder (Version: 1.00.0000)
QualxServ Service Agreement (Version: 1.11.0000)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver
Recuva (Version: 1.40)
Revo Uninstaller 1.92 (Version: 1.92)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator BDAV Plugin (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Drag-to-Disc (Version: 9.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
Scan (Version: 5.2.0.0)
SearchAssist
Sonic Activation Module (Version: 1.0)
Spotify (Version: 0.8.4.107.g4fa0003f)
SpywareBlaster 4.5 (Version: 4.5.0)
SUPERAntiSpyware (Version: 4.48.1000)
Undelete Plus 2.98
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
USB Virus Scan 2.3
VC 9.0 Runtime (Version: 1.0.0)
Verizon Online DSL
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Media Format Runtime
Windows PowerShell™ 1.0 (Version: 2)
WinUndelete
Wise Disk Cleaner 5.93
Wise Registry Cleaner 6.14
YTD YouTube Downloader & Converter 3.6

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 95%
Total physical RAM: 1013.11 MB
Available physical RAM: 41.1 MB
Total Pagefile: 2440.17 MB
Available Pagefile: 379.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.65 MB

========================= Partitions: =====================================

1 Drive c: (CORNERSTONE) (Fixed) (Total:74.45 GB) (Free:49.86 GB) NTFS
3 Drive e: (USB DISK) (Removable) (Total:1.86 GB) (Free:1.01 GB) FAT

========================= Users: ========================================

User accounts for \\CORNERSTONE

Administrator CORNERSTONE LLC Guest
HelpAssistant SUPPORT_388945a0 TERESA

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

14-05-2012 15:40:21 System Checkpoint
15-05-2012 17:39:41 System Checkpoint
17-05-2012 16:02:53 System Checkpoint
18-05-2012 17:21:16 System Checkpoint
21-05-2012 16:48:06 System Checkpoint
22-05-2012 16:57:48 System Checkpoint
23-05-2012 17:43:03 System Checkpoint
24-05-2012 21:19:48 System Checkpoint
25-05-2012 21:24:54 System Checkpoint
29-05-2012 18:34:19 System Checkpoint
30-05-2012 22:59:50 System Checkpoint
01-06-2012 14:00:37 System Checkpoint
04-06-2012 20:19:18 System Checkpoint
05-06-2012 20:55:42 System Checkpoint
07-06-2012 12:45:46 System Checkpoint
25-05-2012 17:04:20 System Checkpoint
26-05-2012 18:19:33 System Checkpoint
29-05-2012 18:02:34 System Checkpoint
30-05-2012 20:18:50 System Checkpoint
31-05-2012 23:04:30 System Checkpoint
02-06-2012 00:10:00 System Checkpoint
05-06-2012 16:29:56 System Checkpoint
06-06-2012 17:07:33 System Checkpoint
06-06-2012 20:02:34 Installed %1 %2.
08-06-2012 12:56:53 System Checkpoint
09-06-2012 14:13:59 System Checkpoint
10-06-2012 15:35:20 System Checkpoint
11-06-2012 16:38:52 System Checkpoint
12-06-2012 16:50:20 System Checkpoint
13-06-2012 17:00:39 System Checkpoint
14-06-2012 17:23:54 System Checkpoint
15-06-2012 18:27:57 System Checkpoint
16-06-2012 20:31:20 System Checkpoint
19-06-2012 16:13:19 System Checkpoint
20-06-2012 20:11:10 System Checkpoint
22-06-2012 17:21:48 System Checkpoint
23-06-2012 19:39:28 System Checkpoint
26-06-2012 13:58:35 System Checkpoint
27-06-2012 20:48:26 System Checkpoint
28-06-2012 21:16:37 System Checkpoint
29-06-2012 22:27:42 System Checkpoint
03-07-2012 13:11:30 System Checkpoint
04-07-2012 16:36:53 System Checkpoint
04-07-2012 19:09:35 Revo Uninstaller's restore point - Roblox for TERESA
05-07-2012 21:09:50 System Checkpoint
06-07-2012 22:24:21 System Checkpoint
07-07-2012 23:51:25 System Checkpoint
10-07-2012 19:21:12 System Checkpoint
11-07-2012 20:44:03 System Checkpoint
12-07-2012 21:29:02 System Checkpoint
13-07-2012 23:11:00 System Checkpoint
14-07-2012 23:51:52 System Checkpoint
17-07-2012 13:54:18 System Checkpoint
18-07-2012 16:13:49 System Checkpoint
19-07-2012 17:27:52 System Checkpoint
20-07-2012 18:16:49 System Checkpoint
21-07-2012 19:55:16 System Checkpoint
22-07-2012 21:16:50 System Checkpoint
23-07-2012 22:46:53 System Checkpoint
24-07-2012 22:47:55 System Checkpoint
25-07-2012 23:32:28 System Checkpoint
27-07-2012 16:09:50 System Checkpoint
28-07-2012 18:50:14 System Checkpoint
31-07-2012 23:54:18 System Checkpoint
02-08-2012 00:45:35 System Checkpoint
03-08-2012 00:49:06 System Checkpoint
04-08-2012 02:02:30 System Checkpoint
05-08-2012 03:32:31 System Checkpoint
06-08-2012 05:02:28 System Checkpoint
07-08-2012 06:32:33 System Checkpoint
08-08-2012 08:02:39 System Checkpoint
08-08-2012 21:03:42 Revo Uninstaller's restore point - Microsoft Security Essentials
08-08-2012 21:52:20 Restore Operation
09-08-2012 22:58:39 System Checkpoint
10-08-2012 00:16:00 Restore Operation

**** End of log ****

#5 jhayz

jhayz

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Posted 23 August 2012 - 09:58 PM

You have loads of registry cleaners and PC tuneup installed with 2 antiviruses, Avira and outdated Microsoft Security Essential installed. Remove all registry cleaners and PC tuneup including MSE. Reinstall your Firefox browser then check if you are able to connect again with new FF.

Edited by jhayz, 24 August 2012 - 08:37 PM.

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#6 stonemanjr

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Posted 24 August 2012 - 09:18 AM

ok-will do. Should I use any of the registry cleaners? I only run Avira with essentials currently. What do you recc'd?

#7 stonemanjr

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Posted 24 August 2012 - 12:18 PM

No good. Removed-reloaded- no success. Just to clarify, I can load websites from the tool bar/menu and bookmarks, but CANNOT do a direct google.com search without receiving the denial to connect message. This is also occurring in the Internet Explorer 9 where google search just produces nothing.

Next steps?

#8 stonemanjr

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Posted 24 August 2012 - 05:05 PM

We are still unable to do Google searches with either Firefox or Explorer. Please help us with this.

#9 jhayz

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Posted 24 August 2012 - 08:53 PM

What is the complete error message when you are not able to do a google search using IE and FF?
Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
Please copy and paste the contents here on your next reply.

This is also occurring in the Internet Explorer 9 where google search just produces nothing.

IE9 is for Windows Vista and above only.

Try running tracert www.google.com on cmd prompt.

http://www.mediacollege.com/internet/troubleshooter/traceroute.html

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#10 stonemanjr

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Posted 25 August 2012 - 08:47 AM

ok..sorry IE 8 running here. Will do
Window says.........."Firefox cant establish a connection to the server at www.google.com"
In IE, it just comes up as a blank page with no sites listed.

NOw if we select something from the menu/bookmark dropdown, it opens no problem, so seems to be strictly related to trying to go thru Google for a new search.

#11 stonemanjr

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Posted 25 August 2012 - 08:56 AM

Results of screen317's Security Check version 0.99.46
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG PC Tuneup 2011
Avira Free Antivirus
ESET Online Scanner v3
GTOneCare
USB Virus Scan 2.3
Microsoft Security Essentials
Avira successfully updated!
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
SpywareBlaster 4.5
SUPERAntiSpyware
Free Internet Window Washer
Malwarebytes Anti-Malware version 1.62.0.1300
HijackThis 2.0.2
AVG PC Tuneup 2011
Eusing Free Registry Cleaner
Privacy and Registry Cleaner
Wise Disk Cleaner 5.93
Wise Registry Cleaner 6.14
Java™ 6 Update 31
Java version out of Date!
Adobe Flash Player 11.3.300.271
Adobe Reader 8 Adobe Reader out of Date!
Mozilla Firefox (14.0.1)
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 19% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

#12 narenxp

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Posted 25 August 2012 - 08:59 AM

You may be infected

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply

#13 stonemanjr

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Posted 25 August 2012 - 09:01 AM

what do I do with the tracert after it runs?

#14 stonemanjr

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Posted 25 August 2012 - 09:58 AM

Good call. Found Rootkit issue: Rootkit.Boot.Pihar.c

#15 narenxp

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Posted 25 August 2012 - 10:00 AM

Post the logs :thumbup2:




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