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Windows 7 Keeps Freezing


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#1 kevinroche

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Posted 22 August 2012 - 09:01 AM

Hi, I am using an Acer Aspire 5517, running Windows 7 Home Premium (Service Pack 1). While using it, every few minutes the system will hang. It becomes completely unresponsive and the cursor turns into a waiting icon (spinning circle) for anywhere from 30 seconds to a couple minutes before it becomes responsive again. It doesn't seem to matter what programs are running, I've seen it happen after a reboot while just using Windows Explorer. Norton Antivirus scans are clean. I also ran Malware Bytes, which cleaned up a few items but the problems persist. I'm not sure if there is other malware on the computer or if something else is wrong with it, but it's very frustrating. Any help would be much appreciated!
Thanks

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#2 Allan

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Posted 22 August 2012 - 09:52 AM

Does the same thing happen in safe mode? If not, let's try a selective startup and see if it's something that's loading with the system causing the problem.

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.




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