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Cannot install SP1 after upgrading to Vista Ultimate


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#1 diverdown87

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Posted 21 August 2012 - 11:30 AM

Hello,
I recently did an upgrade from Windows XP x86 to Vista Ultimate x86. I had received a licensed disc about 8 years ago from attending an MS Seminar. I have 2 systems that I want to take to Windows 7 Ultimate since I want to keep all of my installed applications. I do know that I can go from XP to Vista U to 7 U and it will accomplish this. I ran the Windows Vista compatiblity program as well as the Windows 7 one and both show I can upgrade this system. Now lies the rub.

The first system I use for a TV set in my home office, this is going to be my test bed, and have upgraded all the drivers for installed hardware. I was able to upgrade with no problem even as far as to initially do the update before install from the disc and get Windows Update to run afterwards to update. I have the standalone versions of SP1 and 2 for my version of Vista (x86)but when I manually try the install it fails each time. First go round was halfway through 2 of 3, second time was just as 3 of 3 started, final time was after completion of 3 of 3. Each time I did not get any stop codes it would just reboot and display that the service pack failed to install and would roll back.

I did some research and found that it might be better to allow WU to pull down SP1 and let it install that way. I also verified to the best I could that all required prereq updates were installed. When I run WU it goes through and does a "restore point" and then finishes. Total time is about 10 minutes. I know this is incorrect since even doing it manually took about an hour each time with the fails. I check in the Computer Properties to see if it indeed installed SP1 but of course it has not.

Has anyone ever seen this before and resolved it? My biggest concern is the second PC since one of the apps I use is a newsreader and with the groups I am subscribed to would take about a week to re-load and go through to clean up all the old threads from 3 or 4 years ago.

I realize I can do a clean install of 7 U on the TV system which I may do if I decide to keep it but for system 2 it really is not an option. I am currently away from the TV PC and if needed will post the specs of it later.

Thanks for looking at this long winded post and I appreciate any help.

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#2 hamluis

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Posted 21 August 2012 - 12:34 PM

Correct me if I'm misinterpreting this.

You used one Vista disc/license...to upgrade two different systems from XP?

Louis

#3 diverdown87

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Posted 21 August 2012 - 01:00 PM

Correct me if I'm misinterpreting this.

You used one Vista disc/license...to upgrade two different systems from XP?

Louis


No but I can since the copy I was given is for up to 2 systems. I wanted to do a test before I decided if I was going to do the second system. I have heard that you can do the upgrade without activating Vista as well BUT you would need to have Vista with an SP installed since 7 requires a minimum of Vista with SP1. So to stay legal I activated my Ultimate on my TV PC to get SP1.

#4 hamluis

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Posted 21 August 2012 - 05:42 PM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Louis

#5 diverdown87

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Posted 22 August 2012 - 04:01 PM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Louis

Thanks for the reply. Here is Speccy:
http://speccy.piriform.com/results/QhvbEMEhEZ5AlRzTLWLNIbO

And here is what was requested from MiniTool Box:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Open Account (administrator) on 22-08-2012 at 16:59:58
Microsoft® Windows Vista™ Ultimate (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/22/2012 04:58:31 PM) (Source: usbperf) (User: )
Description: Usbperf data collection failed. Collect function called with usupported Query Type.

Error: (08/22/2012 04:57:04 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler IEPH.RSSHandler cannot be loaded. Error description: MAPI: Logon failed. .

Error: (08/22/2012 04:57:04 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler IEPH.HistoryHandler cannot be loaded. Error description: The system cannot find the file specified. .

Error: (08/22/2012 04:55:33 PM) (Source: usbperf) (User: )
Description: Usbperf data collection failed. Collect function called with usupported Query Type.

Error: (08/22/2012 04:54:43 PM) (Source: Perflib) (User: )
Description: Disabled performance counter data collection from the "PolicyAgent" service because the performance counter library for that service has generated one or more errors. The errors that forced this action have been written to the application event log. Correct the errors before enabling the performance counters for this service.

Error: (08/22/2012 04:54:43 PM) (Source: Perflib) (User: )
Description: Unable to locate the open procedure "OpenIPSecPerformanceData" in DLL "C:\Windows\System32\ipsecsvc.dll" for the "PolicyAgent" service. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Error: (08/22/2012 04:54:36 PM) (Source: Perflib) (User: )
Description: The Collect Procedure for the "EmdCache" service in DLL "C:\Windows\system32\emdmgmt.dll" generated an exception or returned an invalid status. The performance data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the exception code or status code.

Error: (08/22/2012 04:54:36 PM) (Source: Perflib) (User: )
Description: The Open Procedure for service "DFSR" in DLL "C:\Windows\System32\DfsrPerf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Error: (08/22/2012 04:49:10 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler IEPH.RSSHandler cannot be loaded. Error description: MAPI: Logon failed. .

Error: (08/22/2012 04:49:10 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler IEPH.HistoryHandler cannot be loaded. Error description: The system cannot find the file specified. .


System errors:
=============
Error: (08/22/2012 04:46:45 PM) (Source: Service Control Manager) (User: )
Description: The Conexant 2388x Tuner service failed to start due to the following error:
%%1058

Error: (08/22/2012 04:46:45 PM) (Source: Service Control Manager) (User: )
Description: The WinFast CX2388x WDM Video Capture. service failed to start due to the following error:
%%2

Error: (08/21/2012 05:19:54 PM) (Source: Service Control Manager) (User: )
Description: The Conexant 2388x Tuner service failed to start due to the following error:
%%1058

Error: (08/21/2012 05:19:54 PM) (Source: Service Control Manager) (User: )
Description: The WinFast CX2388x WDM Video Capture. service failed to start due to the following error:
%%2

Error: (08/20/2012 05:20:38 PM) (Source: Service Control Manager) (User: )
Description: The Conexant 2388x Tuner service failed to start due to the following error:
%%1058

Error: (08/20/2012 05:20:38 PM) (Source: Service Control Manager) (User: )
Description: The WinFast CX2388x WDM Video Capture. service failed to start due to the following error:
%%2

Error: (08/14/2012 06:25:40 PM) (Source: Service Control Manager) (User: )
Description: The Conexant 2388x Tuner service failed to start due to the following error:
%%1058

Error: (08/14/2012 06:25:40 PM) (Source: Service Control Manager) (User: )
Description: The WinFast CX2388x WDM Video Capture. service failed to start due to the following error:
%%2

Error: (08/14/2012 06:24:37 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:21:33 PM on 8/14/2012 was unexpected.

Error: (08/14/2012 06:36:23 AM) (Source: Service Control Manager) (User: )
Description: The Conexant 2388x Tuner service failed to start due to the following error:
%%1058


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 1 (SP1)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
AVG 2012 (Version: 12.0.2197)
AVG 2012 (Version: 12.0.2437)
AVG 2012 (Version: 2012.0.2197)
C-Media 3D Audio
C-Media WDM Audio Driver
Classic Menu 3.x for Office 2007
Google Chrome (Version: 21.0.1180.77)
HSP56 Modem Drivers
iLivid (Version: 1.92.0.117387)
K-Lite Codec Pack 4.1.0 (Full) (Version: 4.1.0)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6215.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6215.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
NVIDIA Display Control Panel (Version: 6.14.11.9621)
NVIDIA Drivers (Version: 1.10)
ProSavageDDR and Utilities
PVSonyDll (Version: 1.00.0001)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
S3Display
S3Gamma2
S3Info2
S3Overlay
SopCast 3.2.9 (Version: 3.2.9)
Speccy (Version: 1.17)
Spybot - Search & Destroy (Version: 1.6.0)
TVUPlayer 2.5.2.2 (Version: 2.5.2.2)
Ultimate Extras sounds from Microsoft® Tinker™
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Veetle TV 0.9.18 (Version: 0.9.18)
VIA Rhine Family Fast Ethernet Adapter
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Sound Schemes
WinFast PVR (Version: 1.0)

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 2046.94 MB
Available physical RAM: 1260.41 MB
Total Pagefile: 4330.93 MB
Available Pagefile: 3346.71 MB
Total Virtual: 2047.88 MB
Available Virtual: 1964.28 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.26 GB) (Free:10.89 GB) NTFS
3 Drive d: (Storage) (Fixed) (Total:74.52 GB) (Free:74.45 GB) NTFS

========================= Users: ========================================

User accounts for \\VIPER

Administrator ASPNET Guest
HelpAssistant Open Account SUPPORT_388945a0


**** End of log ****

Again I appreciate your help.

#6 hamluis

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Posted 23 August 2012 - 09:12 AM

Thanks :).

Looking up the errors reflected for Winfast and Conexant xervices...brings up a number of suspected malware hits. Some of the other errors seem to relate more to XP than another version of Windows.

If it were me...I'd go back to XP, particularly if these problems did not exist before...or start all over in my upgrade effort.

Louis

Out of curiosity...why the move from a working XP system...to Vista...now?

Edited by hamluis, 23 August 2012 - 09:13 AM.


#7 diverdown87

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Posted 23 August 2012 - 11:25 AM

Thanks :).

Looking up the errors reflected for Winfast and Conexant xervices...brings up a number of suspected malware hits. Some of the other errors seem to relate more to XP than another version of Windows.

If it were me...I'd go back to XP, particularly if these problems did not exist before...or start all over in my upgrade effort.

Louis

Out of curiosity...why the move from a working XP system...to Vista...now?


Hmmm. That is very strange since the Winfast is the TV tuner software that came with the Leadtek card. What did you do to research these errors? I would like to know fo any future issues and I can do same. I did run scans with AV and Malwarebytes prior to the upgrade and all came back clean but I always take that with a grain of salt.

Kinda sad that they tell you you can upgrade from XP to Vista then to 7 but do not give you the "there could be issues with xxx or yyy".

Was and am wanting to go to 7 and keep all installed apps and such. This was a test machine before doing it to another system that has a more daily use and a couple apps take such a boatload of time to reupdate after install....

Not really a big deal to just wipe this system and do a fresh install of 7 since I cannot "go back" to XP or redo the upgrade to Vista (Tried that already and it basically wants to do a fresh install of Vista) and it kind of defeats the purpose of what I was wanting to accomplish. It is just to do the upgrade of my other daily system that will be a bit of a pain. But now I do know what will need to be done.

Thanks for all your help.

#8 hamluis

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Posted 23 August 2012 - 11:34 AM

For researching error messages...I just use the all-purpose tool called Google :).

FWIW: While you may not desire such, it's probably better to do a clean install, rather than upgrade an existing O/S, IMO. That way, you can (first of all) verify that the hard drive has no problems, then install Windows without carrying forward problems from the old O/S or creating new problems by virtue of the upgrade process.

Louis




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