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Windows 7 64 bit system


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#1 eddie7948

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Posted 21 August 2012 - 10:53 AM

Hello, my computer appears to have a trojan virus found by malwarebytes that I have not been able to remove. I have ran RKILL and the processes terminated show
\\.\globalroot\systemroot\svchost.exe
c:\windows\syswow64\grpconv.exe
c:\windows\syswow64\grpconv.exe

I have also tried using the TDS123killer and during the scan it shows no viruses found. The virus has turned off the Trend Micro Titanium anti-virus program and will not allow the antivirus protection to be turned back on. It also will not let me turn the windows firewall on. When I try to re-install the trend micro antivirus from the disc, I get a message that the malwarebytes is incompatible with the antivirus and that the malwarebytes program needs to be uninstalled first. I have ran the Rkill before and after each malwarebytes scan and deleted the virus with malwarebytes but each time I restart the computer after being prompted to do so by malwarebytes, the virus keeps re-appearing. The malwarebytes program shows the malicious software on the system to be:

Trojan.Agent C:\\Windows\svchost.exe in the file category and memory process category. My son has been using this computer to play games like minecraft and roblox and I suspect that is where this thing came from.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 21 August 2012 - 05:12 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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