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Router connected but cannot connect to internet


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5 replies to this topic

#1 Natterjack

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Posted 21 August 2012 - 12:38 AM

I am running a Dell desktop with Win7 on a wired network through a Netgear router. My Internet connection recently stopped working. I checked modem router and cables and all are working. I hooked up a laptop and both wired and wireless connections are fine. I uninstalled and reinstalled the network adapter then reinstalled latest drivers but neither helped. I turned off the internal modem in BIOS then installed a usb wireless adapter. The adapter is connected and has great signal strength but says it has no Internet access. The windows diagnostic just says the DNS server is not responding. Prior to the problem I did not install any new software and there were no software updates downloaded that I know of.

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#2 jhayz

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Posted 21 August 2012 - 12:54 AM

You seem to have related issue from this newly open thread http://www.bleepingcomputer.com/forums/topic465962.html
Try following the same advice first and run minitoolbox from the pinned topic same with how the OP posted and include list installed programs.

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#3 narenxp

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Posted 21 August 2012 - 01:16 AM

If you have mcafee.Reinstall it.There was a bug in previous mcafee update that caused network issues.

#4 Natterjack

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Posted 21 August 2012 - 10:55 PM

McAfee reinstallation got it working again.

Thanks guys.

#5 narenxp

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Posted 21 August 2012 - 11:03 PM

You're most welcome :)

#6 jhayz

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Posted 21 August 2012 - 11:50 PM

It seems McAfee would need a lot of work to fix certain bugs for their loyal users. :busy:

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