Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dynex Memory Card Reader messing up USB ports


  • Please log in to reply
10 replies to this topic

#1 gasmith2

gasmith2

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 20 August 2012 - 05:58 PM

Hey,

So I built a computer and I plugged the following into one of the 3.0/2.0 usb ports on the motherboard:

http://www.amazon.com/Dynex-DX-CR312-All-Memory-Reader/dp/B006K2NIHE

Posted Image

Nothing happened. I then plugged an ipod into that same port and nothing happened to the ipod (no charging, nothing). It appears that since I plugged that dynex card reader into that port it killed it. Is this possible? Should I get dynex to get me a new motherboard or do I need a bigger power supply?

I also tried plugging the card reader into another 3.0/2.0 port and I got the same result.

Here are the specs for the computer:

Operating System: Windows 7 Home Premium SP1 64 bit
Processor: AMD A8-3870K
Motherboard (AMD): Gigabyte GA-A75-D3H (rev 1.0)
RAM: Kingston HyperX KHX1600C9D3K2/8GX
RAM: Kingston HyperX KHX1600C9AD3B1/2G
Power Supply: Cooler Master / Elite Power 350W
Hard Drive (SSD): Corsair-Force Series 3-CSSD-F60GB3A-BK
Hard Drive: Western Digital / WD5000AAKX Cavier Blue
Optical Drive: HP 1260i

I've also got a printer, a keyboard, a mouse, a Logitech webcam,an ipod, an alienware monitor and a usb cord for an external hard drive plugged into the ports. Everything works fine except my two upper blue usb 3.0/2.0 ports. What should I do?

Here is a pic of the ports available (Red is strictly 2.0 and Blue is 3.0/2.0):

Posted Image

BC AdBot (Login to Remove)

 


#2 rotor123

rotor123

  • Moderator
  • 8,093 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:11:41 AM

Posted 20 August 2012 - 06:16 PM

Hi
1. Stop plugging that into any USB ports.
2. Yes it is possible for many USB devices to kill a port.
3. That device gets its power through the port.
4. Look at the ports to be sure they still look OK physically.
4a. Look at the plug on the Dynex to be sure it still looks OK physically.
5. Go into the device manager and see what it says about those two USB3 ports.
6. Make sure the drivers are loaded.
7. Shut down the computer for a few minutes and then restart.

Th 5 volt line for the ports may be gone. Did these ports ever work?

I hate to say this but I suspect that the chances of getting Dynex to replace the motherboard are low.

Good Luck
Roger

Edited by rotor123, 20 August 2012 - 06:20 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#3 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 20 August 2012 - 06:39 PM

Yes these ports worked prior to plugging it in. Unfortunately, I can't look at the ports or the reader yet because this computer is in a different city. How could these ports burn out? Is it possible that I could fix these ports myself? Could this have been prevented?

#4 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 20 August 2012 - 06:41 PM

How do I know which ports are which in the device manager? What should I be looking for?

#5 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 PM

Posted 20 August 2012 - 09:09 PM

Just looking online for the specs of your mobo leads to the Etron chip controller for the USB 3.0 ports which seems to be having some issue. Just one of the threads http://forum.giga-byte.co.uk/index.php?topic=7047.0 and possible fix http://forums.overclockers.com.au/showthread.php?t=994536

Tekken
 


#6 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 21 August 2012 - 09:30 AM

So are you saying I just need to install that Etron USB 3.0 driver from that other motherboard on the gigabyte website and that will possibly work? Do I need to erase the current driver on it or will it erase it automatically?

#7 rotor123

rotor123

  • Moderator
  • 8,093 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:11:41 AM

Posted 21 August 2012 - 09:52 AM

Yes these ports worked prior to plugging it in. Unfortunately, I can't look at the ports or the reader yet because this computer is in a different city. How could these ports burn out? Is it possible that I could fix these ports myself? Could this have been prevented?

That's easy to do I've seen it happen.
There is a 5 volt 500Ma line to the USB port. It should sense a overload but a short could still damage the USB chip. A overload should also pop up a warning on the screen. Or what if the 5 volt line shorted to the adjacent data line. I would suspect that could do damage too.

How do I know which ports are which in the device manager? What should I be looking for?

They will be the only ones marked USB3.

It can not hurt to try new drivers. Read the overclockers.com message that jhayz posted. I believe it had instructions as well as a link to the drivers. Also check with Gigabyte to see if they have newer drivers.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#8 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 21 August 2012 - 10:42 AM

I'll try that Roger thank you!

#9 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 22 August 2012 - 07:15 AM

The driver update worked! Thank you for your help.

#10 rotor123

rotor123

  • Moderator
  • 8,093 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:11:41 AM

Posted 22 August 2012 - 11:21 AM

You should thank jhayz

It was his research and posting the links

Glad it is working

Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#11 gasmith2

gasmith2
  • Topic Starter

  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 22 August 2012 - 12:12 PM

Me too! Thanks jhayz!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users