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Toshiba Satellite A665-06F has starting problems


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5 replies to this topic

#1 Jessica Cao

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Posted 20 August 2012 - 02:27 PM

So around a month ago, whenever I try to start my laptop, a BSOD message often appears and I can't do anything about it. This is an idea of what the screen looks like:


BAD_POOL_HEADER

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new insatllation, ask your hardware or software manufacturer
for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced startup options, and then
select safe mode.

Technical Information

*** STOP: 0x00000019 (0x0000000000000003,0xFFFFFBA
xFFFFFBA0003570AB)

Yeah, it's something along those lines. Please show me what I can do to resolve this problem. Thank you

Edited by Jessica Cao, 20 August 2012 - 03:44 PM.


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#2 hamluis

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Posted 20 August 2012 - 02:41 PM

http://www.computerhope.com/issues/ch001142.htm

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx

Could be drivers, hardware, or any number of other things, IMO.

Does the sytem boot into Windows, either in normal mode or safe mode?

Louis

Edited by hamluis, 20 August 2012 - 02:54 PM.


#3 Jessica Cao

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Posted 20 August 2012 - 03:49 PM

No, it doesn't. The first thing that happens is this blue screen message.

#4 jhayz

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Posted 20 August 2012 - 10:36 PM

Try removing the basic hardware components : network card, RAM modules, hard drive and check if the bluescreen on startup re appears. Are you sure you have pressed F8 repeatedly before the BS?

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#5 Jessica Cao

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Posted 20 August 2012 - 10:51 PM

So would I remove those components, restart the laptop and then reinstall them again?

#6 jhayz

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Posted 20 August 2012 - 11:14 PM

You can safely remove them first, then power up or boot the laptop if the BS is reproduced. If there are other messages such as hard drive or PXE message(which would be ok since they are removed logically) other than the BS, then continue to install one component(laptop powered off and unplugged).

Tekken
 





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