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My internet connection shuts down often then pops back on


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9 replies to this topic

#1 Jessi2148

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Posted 19 August 2012 - 09:34 PM

Please help! My internet connection (WiFi) shuts down and kicks me offline. I also have a desk top and am not having this problem there. I'm thinking there is a virus!

Jessi

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#2 Allan

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Posted 20 August 2012 - 06:45 AM

1) Why do you think it's a virus?

2) Have you run full system scans with BOTH your anti virus app AND with MalwareBytes? If not, please do so now.

#3 noknojon

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Posted 20 August 2012 - 06:45 AM

I also have a desk top and am not having this problem << There is only one simple test to find your problem -

The way that you have worded this, you have a laptop with an internet connction problem (is this correct ?)
First - Insert the Ethernet cable that your desktop unit normally uses, into the other computer, and see if this solves the problem (or not) -

If it will not solve your problem, then it is more than just connection problems, and needs further investigation -

Thank You -


#4 Allan

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Posted 20 August 2012 - 06:57 AM



The way that you have worded this, you have a laptop with an internet connction problem (is this correct ?)
First - Insert the Ethernet cable that your desktop unit normally uses, into the other computer, and see if this solves the problem (or not) -

While I suppose it's possible the desktop is using an ethernet cable, according to the first post we're discussing a problem with WiFi.

#5 noknojon

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Posted 21 August 2012 - 12:22 AM

While I suppose it's possible the desktop is using an ethernet cable, according to the first post we're discussing a problem with WiFi.

Eliminating other options - Is it an infection, as Jessi first feared, or just resetting WiFi that is needed ??? I only posted an option as you did in 2) -

1) Why do you think it's a virus?
2) Have you run full system scans with BOTH your anti virus app AND with MalwareBytes? If not, please do so now.



#6 jhayz

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Posted 21 August 2012 - 01:12 AM

From the title shows its an on and off wifi connection issue also as these could be a hardware problem, just probably. Do you have other wifi devices connecting to the network and experiencing the same problem?

Tekken
 


#7 Jessi2148

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Posted 23 August 2012 - 03:00 PM

From the title shows its an on and off wifi connection issue also as these could be a hardware problem, just probably. Do you have other wifi devices connecting to the network and experiencing the same problem?



My phone uses wifi and has no problem that I know of. And as far as I can tell, my desk top does not either. My norton ran out. Is there any program already on my laptop that has a scanner? Or a free website that will scan? Or perhaps free antivirus? I'm terrified that my laptop might crash because the problem is still continuing and My life is my laptop (job, leisure, college).

#8 Allan

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Posted 23 August 2012 - 03:17 PM

There are any number of free anti virus apps - Microsoft Security Essentials is probably among the best as are Avast and Avira. But if you've been running without an anti virus app that may be at the heart of your problem

#9 jhayz

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Posted 23 August 2012 - 10:54 PM

Please do update us if you have installed a new antivirus and removed all currents and run a complete scan. The disconnection problem to your home network might relate or not. It could be a wifi driver problem, range, interferences or a router settings needed to be altered but hoping that it will be solved with the last action taken. :)

Tekken
 


#10 Jessi2148

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Posted 25 August 2012 - 08:47 AM

thank you all very much. I will keep you updated.




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