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Laptop cannot connect to internet


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6 replies to this topic

#1 yorick73

yorick73

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Posted 19 August 2012 - 03:16 PM

I'm having an issue with my Sony Vaio laptop running Windows Vista. Two days ago it just decided to stop connecting to the internet. I have cable internet and this laptop is connected via a belkin router that is about 20 feet away. I should mention that this setup has been running fine for 2 years and I haven't changed anything.

I ran a diagnostic test in the networking center. I have local access but no internet access. I get a message that states "Cannot communicate with Primary DNS Server". I have reset the IP address and that didn't help. I have reset the modem and the router to no avail. I connected this laptop directly to the router and still only have local access. I connected the computer directly to the modem and still only have local access. I tried turning off my firewall and still cannot connect.

I should note that I have another laptop connected via wireless connection that is working just fine. Also, my smartphone is connected to the internet just fine via my wifi. It seems like it is a computer problem and not a router/modem problem but what do I know...

Anyway, here is the MiniToolBox report. Hopefully this is something simple and I am just clueless. Thanks to anyone willing to have a look:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Marino (administrator) on 19-08-2012 at 15:47:17
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR928X Wireless Network Adapter = Wireless Network Connection (Connected)
Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Marino-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Muriel

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Muriel
Description . . . . . . . . . . . : Atheros AR928X Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-2B-F1-FD-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e029:e045:11e3:5435%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, August 19, 2012 3:10:35 PM
Lease Expires . . . . . . . . . . : Wednesday, September 25, 2148 10:15:44 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 268443618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-EF-96-C4-00-1D-BA-F3-ED-43
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : dc.dc.cox.net
Description . . . . . . . . . . . : Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-BA-F3-ED-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Muriel
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Muriel
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.dc.dc.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 24 2b f1 fd c9 ...... Atheros AR928X Wireless Network Adapter
10 ...00 1d ba f3 ed 43 ...... Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.Muriel
15 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
16 ...00 00 00 00 00 00 00 e0 isatap.dc.dc.cox.net
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.4 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.4 276
192.168.2.4 255.255.255.255 On-link 192.168.2.4 276
192.168.2.255 255.255.255.255 On-link 192.168.2.4 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.4 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.4 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::e029:e045:11e3:5435/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:06:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/19/2012 03:06:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (08/19/2012 03:06:39 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 03:06:27 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (08/19/2012 03:05:43 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\DMICall.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (08/19/2012 02:59:50 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 02:59:43 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (08/19/2012 02:59:07 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\DMICall.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (08/19/2012 02:44:09 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.100.10 on the Network Card with network address 001DBAF3ED43.

Error: (08/19/2012 02:43:17 PM) (Source: Dhcp) (User: )
Description: The IP address lease 72.205.31.113 for the Network Card with network address 001DBAF3ED43 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (08/19/2012 02:32:27 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 02:32:15 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 2938.25 MB
Available physical RAM: 1783.93 MB
Total Pagefile: 6094.77 MB
Available Pagefile: 4034.96 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:287.91 GB) (Free:188.28 GB) NTFS
4 Drive f: () (Removable) (Total:7.45 GB) (Free:7.4 GB) FAT32
5 Drive g: (ESP01_19) (CDROM) (Total:0.64 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MARINO-PC

Administrator Guest Marino


**** End of log ****

BC AdBot (Login to Remove)

 


#2 SleepyDude

SleepyDude

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Posted 19 August 2012 - 03:54 PM

Hi,

Download Complete Internet Repair and save the file on the Desktop
- execute comintrep.exe and press Extract
- open the folder Complete Internet Repair created on the Desktop and run the program CIntRep
- check these options:
  • Reset Internet Protocol (TCP/IP)
  • Repair Winsock (Reset Catalog)
  • Renew Internet Connections
  • Flush DNS Resolver Cache
- press GO
- restart the computer
- post a new MiniToolBox log

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#3 bjamrok

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  • Local time:02:37 PM

Posted 19 August 2012 - 07:25 PM

The DNS should be getting passed from your modem router to your PC. If the above solution doesn't work, you can try specifying a public DNS server.
To manually specify a DNS server, follow these instructions from MS here.

Follow steps 1-3 and select Internet Protocol Version 4 (TCP/IPv4) then skip to step 6 and enter 8.8.8.8 (google public DNS) and see if that resolves issue. Then post back here.
Sincerely,

Brian

"Thanks to all of you who contribute to open source projects and communities!"

http://jamroktech.blogspot.com

#4 Rimllar

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Posted 19 August 2012 - 08:47 PM

Had the same issue and rang Dell. Apparently they are swamped with calls from people having this issue which arose this weekend after the last Microsoft Windows Update. Obviously a problem in that update and Dell tell me that Microsoft are looking into it.

Fix for me was to restore to a system set up before August 18th (when update was installed). Worked fine and am back on the internet.

Do this via: Accessories - System Tools - System Restore

#5 yorick73

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Posted 19 August 2012 - 09:39 PM

Thanks for taking time to help. I ran Complete Internet Repair and this did not seem to help. I also tried changing the DNS to 8.8.8.8 and this did not help. I haven't tried system restore but that's next on my list. Here is the new MiniToolBox results:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Marino (administrator) on 19-08-2012 at 22:22:01
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR928X Wireless Network Adapter = Wireless Network Connection (Connected)
Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Marino-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Muriel

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Muriel
Description . . . . . . . . . . . : Atheros AR928X Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-2B-F1-FD-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e029:e045:11e3:5435%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, August 19, 2012 10:18:26 PM
Lease Expires . . . . . . . . . . : Thursday, September 26, 2148 4:50:27 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 268443618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-EF-96-C4-00-1D-BA-F3-ED-43
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : dc.dc.cox.net
Description . . . . . . . . . . . : Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-BA-F3-ED-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Muriel
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Muriel
Description . . . . . . . . . . . : isatap.Muriel
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.dc.dc.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 24 2b f1 fd c9 ...... Atheros AR928X Wireless Network Adapter
10 ...00 1d ba f3 ed 43 ...... Generic Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.Muriel
16 ...00 00 00 00 00 00 00 e0 isatap.Muriel
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
15 ...00 00 00 00 00 00 00 e0 isatap.dc.dc.cox.net
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.4 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.4 276
192.168.2.4 255.255.255.255 On-link 192.168.2.4 276
192.168.2.255 255.255.255.255 On-link 192.168.2.4 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.4 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.4 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::e029:e045:11e3:5435/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/19/2012 10:18:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/19/2012 10:18:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/19/2012 03:36:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE SECURITYCENTER.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (08/19/2012 10:19:29 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 10:18:53 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (08/19/2012 10:18:10 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\DMICall.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (08/19/2012 03:06:39 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 03:06:27 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (08/19/2012 03:05:43 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\DMICall.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (08/19/2012 02:59:50 PM) (Source: Service Control Manager) (User: )
Description: Beep
DMICall
SRTSP
SRTSPX

Error: (08/19/2012 02:59:43 PM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (08/19/2012 02:59:07 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\DMICall.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (08/19/2012 02:44:09 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.100.10 on the Network Card with network address 001DBAF3ED43.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 2938.25 MB
Available physical RAM: 1472.06 MB
Total Pagefile: 6092.77 MB
Available Pagefile: 4124.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3992.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:287.91 GB) (Free:189.27 GB) NTFS
4 Drive f: () (Removable) (Total:7.45 GB) (Free:7.4 GB) FAT32
5 Drive g: (ESP01_19) (CDROM) (Total:0.64 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MARINO-PC

Administrator Guest Marino


**** End of log ****

#6 yorick73

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Posted 19 August 2012 - 10:04 PM

Had the same issue and rang Dell. Apparently they are swamped with calls from people having this issue which arose this weekend after the last Microsoft Windows Update. Obviously a problem in that update and Dell tell me that Microsoft are looking into it.

Fix for me was to restore to a system set up before August 18th (when update was installed). Worked fine and am back on the internet.

Do this via: Accessories - System Tools - System Restore


Well, this worked. System restore went back to the last windows update (the 15th) and, lo and behold, I can access the internet. Thanks for the info Rimllar

#7 Sneakycyber

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Posted 19 August 2012 - 10:21 PM

Thank you for the information we use Dell computers in several of my networks. Looks like it may be a busy morning. Further research leeds to an issue with Mcafee antivirus and the Microsoft update. Here is the info fromMcafee

Edited by Sneakycyber, 19 August 2012 - 10:39 PM.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +





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