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11 replies to this topic

#1 airmale

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Posted 19 August 2012 - 12:55 AM

Hi
Hope someone can help as indicated in topic I get the message which then goes on:
this application has failed to start because ietutil.dll was not found- re-installing the application may fix the problem
I have no idea what the application may have been or how to restore the dll
I have an old DELL with XP Professional on it,purchase second hand for my wifes use so do not have the disc
Can anyone assist please :thumbsup:

Edited by airmale, 19 August 2012 - 01:10 AM.


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#2 InadequateInfirmity

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Posted 19 August 2012 - 01:15 AM


Download the program below unzip it to your desktop and set it to run on the next boot.
http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx


Then clear all of your restore points and create a new one you can do
this by turning off system restore and rebooting and turning it back on
and rebooting again.
http://support.microsoft.com/kb/310405

Then download Erunt and create a backup of your registry and then download ntregopt and run it and then reboot.
http://www.larshederer.homepage.t-online.de/erunt/

Now defrag your machine with auslogics select defrag and optimize just
uncheck any boxes that suggest installing other software when installing auslogics disk
defrag.
http://www.auslogics.com/en/downloads/disk-defrag/disk-defrag-setup.exe

Download Ad-ware Cleaner Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner


Download Autoruns and Autorunsc unzip Autoruns to your desktop run
it.See any entries that read file not found when you see them right
click and select delete (or just simply uncheck if you do not feel comfy
deleting)do this only for the entries that read file not found also
uncheck any scheduled task that are set to run on your machine,close the
program.While you have autoruns open look for the ietutil.dll uncheck it also
http://download.sysinternals.com/files/Autoruns.zip



1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall if there are more than
one then unistall them all each one will request a reboot wait until you
have uninstalled them all and when the last one reuquest the reboot
then do it.
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsoft.com/en-us/library/windows/hardware/gg463526.aspx

#3 airmale

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Posted 19 August 2012 - 01:42 AM

Hi
Thanks - do you realise I cannot get into the computer?
That message comes up and that is as far as I can go
Cheers

#4 airmale

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Posted 19 August 2012 - 01:50 AM

Also will not allow me to access safe mode - same message,same result <_<

#5 InadequateInfirmity

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Posted 19 August 2012 - 02:11 AM

Is there any way that you can get your hands on an xp cd?
There may be another member who can help but without a cd I can not. :mellow:

#6 airmale

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Posted 19 August 2012 - 02:17 AM

Thanks mate - because it is my wifes computer and only used for personal emails,facebook and games etc I think I will just do a complete reinstall with a "borrowed"disc
I thought if it was a simple fix then I would do it but it may be simpler to reinstall
Thanks for your reply :thumbsup:

#7 InadequateInfirmity

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Posted 19 August 2012 - 02:25 AM

Most likely it would be simpler to reinstall since it was a second hand machine in the first place.:thumbup2:

#8 narenxp

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Posted 19 August 2012 - 05:43 AM

Try this,when you receive the error

Launch task manager by pressing CTRL+ALT+DEL

Click on File-NEW TASK and type this

%windir%\ie8\spuninst\spuninst.exe

and click ok

See if you're able to uninstall IE 8.That could solve the problem.

or

Launch task manager,click on File-NEW task and type

cmd

and click ok and run this command

dir /s /a iertutil.dll

Let me know if you can find a copy in service pack files folder or dllcache folder so that we can copy it to system32 folder using command prompt

Edited by narenxp, 19 August 2012 - 05:48 AM.


#9 InadequateInfirmity

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Posted 19 August 2012 - 09:00 AM

@ narenxp the op can not boot into windows.

#10 narenxp

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Posted 19 August 2012 - 09:04 AM

Check the topic title

There is a difference between startup error and bootup errors.This error is related to EXPLORER.EXE Most of the times users should be able to launch task manager even if explorer.exe fails to launch.

#11 InadequateInfirmity

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Posted 19 August 2012 - 09:19 AM

Check the topic title

There is a difference between startup error and bootup errors.This error is related to EXPLORER.EXE Most of the times users should be able to launch task manager even if explorer.exe fails to launch.


http://www.bleepingcomputer.com/forums/topic465763.html/page__view__findpost__p__2810923

#12 narenxp

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Posted 19 August 2012 - 09:21 AM

Do you say EXPLORER.EXE error comes up before safemode screen? :P

User has issue accessing desktop in safemode too. :thumbup2:




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