Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win Xp Service Pack 2


  • Please log in to reply
3 replies to this topic

#1 bintyre

bintyre

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:52 PM

Posted 13 March 2006 - 01:48 AM

Dell Notebook Win XP Home 1.4 ghz 512 ram 40 gb hd

Have tried several times and cannot get SP2 to install on this computer!! Even called Microsoft and they said it was probably due to spyware. But I cleaned the computer.... ran McAfee (which is on the computer) and a couple of online scan for viruses. Ran Ad-aware and Spybot (on the computer) and BitDefender online. Have removed all temp files, cleared cache, cookies, etc. and cleaned the registry. When I try to install SP2 it gets to the end and then comes up with this error message:

Service Pack 2 setup - Access denied - OK

Service Pack 2 setup error - SP2 installation did not complete

Then I have to undo everything. Does anyone have a solution to this problem??

Thanks,

BC AdBot (Login to Remove)

 


m

#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,036 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:52 AM

Posted 13 March 2006 - 02:05 AM

You might try turning off McAfee and Spybot, both are territorial.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:01:52 PM

Posted 13 March 2006 - 02:08 AM

Use a system restore date from before you tried to download SP2.

I assume you updated the virus definitions on McAffee before you ran the scan.

Download, install, update and run any of the following you don't already have:

Anti-malware freeware (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several)

Ad-Aware SE Personal is a free version and it can be downloaded from our Mirror Sites in the Download section at Lavasoft website. However, please note that while the free Ad-Aware SE naturally helps you remove all spyware, it does not provide real-time memory scanning; this capability comes with the paid versions. The freeware version is more than adaquate for your needs.

http://www.lavasoft.com/

Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection.


Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection.

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

AČ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

Using Internet Explorer run the following web based scans. (It is a good idea to put them in your "favorites" for future use as well)
These need Active X to work:

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Once your system is clean, return to the Windows Update site. Once you are at the download page disable McAffee and all other antispyware aps that are running. Click "download". (set your computer to download and install critical updates automatically at a time when you are sure your computer will be on - look at the right side of the download page)

Once SP2 downloads and installs, restore McAffee, etc.

Reboot, and return to Windows updates for additional updates (there are quite a few more).

Edited by Enthusiast, 13 March 2006 - 02:14 AM.


#4 miekiemoes

miekiemoes

    Malware Killer Dog


  • Malware Response Team
  • 19,420 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Belgium
  • Local time:07:52 PM

Posted 13 March 2006 - 06:51 AM

Hi bintyre, please read here:
http://www.michna.com/kb/WxSP2.htm#Cannot_..._Service_Pack_2
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users