If you are dealing with a malware infection, please be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS
should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. As such, ComboFix should not be used without being advised to do so by a trained expert (see here
) who is assisting them deal with a malware problem.
Since you already ran Combofix, its log should be thoroughly reviewed by experts who have been trained to decipher them before proceeding. ComboFix should have saved that log to the root directory, usually C:\ComboFix.txt
. Please follow the instructions in the "Preparation Guide For Requesting Help
" starting at Step 6. When you have done that, post the required logs to include your ComboFix log
in that forum, NOT here
, for assistance by the Malware Response Team Experts.If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.