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Trojan-Downloader.murlo & Trojan.Generic

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#1 Sound MInd

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Posted 18 August 2012 - 03:06 PM

I am infected with Trojan-Downloader.murlo and Trojan.Generic. I use PC Tools Spyware Dr. with Antivirus and I have run ComboFix and Malwarebytes. I have tried deleting all but the latest restore point and running all antivirus and anti-malware programs in safe mode. Eventually my scans were clean, but the trojans keep coming back. how do I eliminate them for good?

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#2 quietman7


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Posted 20 August 2012 - 08:17 AM

If you are dealing with a malware infection, please be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. As such, ComboFix should not be used without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem.

Since you already ran Combofix, its log should be thoroughly reviewed by experts who have been trained to decipher them before proceeding. ComboFix should have saved that log to the root directory, usually C:\ComboFix.txt. Please follow the instructions in the "Preparation Guide For Requesting Help" starting at Step 6. When you have done that, post the required logs to include your ComboFix log in that forum, NOT here, for assistance by the Malware Response Team Experts.

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