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Need help with potentially dangerous trojan/rootkit


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#1 r.hamil

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Posted 18 August 2012 - 03:19 AM

I was told I needed help from an expert before using programs such as "Combofix".


I followed the "PREPARATION GUIDE" about malware and then I used the DDS and GMER scanners and created the logs here.
And I wonder if anyone can make something of this to see if I'm infected or not and what programs to use
to remove this malicious ware.

Logs from DDS
Attached File  Attach.txt   13.46KB   0 downloads
and this
Attached File  DDS.txt   21.28KB   6 downloads

and this one from GMER


I have to admit, I haven't updated my computer in about a year
and have not scanned for malware in a long time.



And I seem to have some registry errors.

For example, my battery icon on the
right side of the taskbar no longer exists.



my computer seems to be connected to my wireless even though my wireless
is disabled.

I know this because I typed in "netstat -ano" in command prompt and shows
a minumum of atleast two "ESTABLISHED" connections or more when not connected.

This implies I have been hacked.



Another thing is is that the laptops or computers come on when there in sleep-mode rather turned off.

I have a feeling this is some sort of remote control trojan or rootkit from some server on my laptop somehow. Because my laptop is very vulnerable.



Short note! I have a Vista X86.

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#2 HelpBot

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Posted 23 August 2012 - 03:20 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/465659 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 28 August 2012 - 03:25 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

#4 Budapest

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Posted 02 September 2012 - 03:20 AM

This topic has been re-opened at the request of the person who originally posted.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 nasdaq

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Posted 02 September 2012 - 10:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • alternate download link 2
    • Make sure you are connected to the Internet.
    • Double-click on Download_mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:[list]
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post back with the Malwarebytes Anti-Malware log once it's complete.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

Please post the logs for my review and let me know what problem persists.

#6 r.hamil

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Posted 03 September 2012 - 05:42 PM

I'm done scanning using MalwareBytes and Combofix.

here are the logs

for MBAM


and for Combofix
Attached File  ComboFix.txt   22.05KB   2 downloads
and
Attached File  log.txt   44.1KB   1 downloads

I'm also running Security Check by screen317 at the time of posting this and it seems my desktop is locked and has yet to create the checkup.txt log and I can't end process of Security Check.
Is this normal? I'm kinda worried!

And I haven't run AdwCleaner just yet.

Can someone inform me of Security Check soon?

#7 r.hamil

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Posted 03 September 2012 - 10:58 PM

When I try to download from the AdwCleaner link, my Avast Anti-virus lists it as a threat and has blocked it.

Does anyone know why this is the case?










AND HAPPY LABOR DAY TO YOU Y'ALL!!!

#8 nasdaq

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Posted 04 September 2012 - 09:21 AM

I'm also running Security Check by screen317 at the time of posting this and it seems my desktop is locked and has yet to create the checkup.txt log and I can't end process of Security Check.


Can you open your Task Manager (CTRL+ALT+DEL) AND STOP the process?
The checkup.txt may have been created search the file in your hard disk.

The MBAM and Combofix have delete a good number of malware items.

Please post A fresh DDS log for my review.

Can you move icons on your desktop of are they also locked?

the AdwCleaner Tool is safe.

Try this.
Disable the Avast Shields temporarily while you do it. Right click the Avast icon in the tray > Avast Shields Control

Hope that helps.

#9 r.hamil

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Posted 04 September 2012 - 04:12 PM

I finally got the new DDS logs here
Attached File  DDS.txt   17.89KB   1 downloads
and here
Attached File  Attach.txt   4.88KB   0 downloads


Oh, and about Security Check, I just restarted my computer and everything is fine.
Security Check didn't necessarily lock my computer. I was able
to navigate using Task Manager and everything else. It was just that
I couldn't click icons on my desktop, it also had a little hour glass by the mouse
but when I "end process" for explorer.exe I just typed in a new explorer at
"new task run" than the desktop worked fine.

It might have been when Combofix restarted my computer after finishing it's fifty stages. And after it restarted Combofix box reappeared to finish creating the log.

Most of my programs after my computer restarted didn't come up that usually come up when I restart.
I assume this was because of a special restart involving Combofix. Because when I restart now, everything is normal.

This might have somehow have confused "Security Check" somehow.

When I click on "task manager" "Security Check" it said the memory was at 56 but the CPU was at 0 and not moving. This gave me the impression that it was stuck. And I couldn't just "end process". Very weird!

Edited by r.hamil, 04 September 2012 - 04:13 PM.


#10 r.hamil

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Posted 04 September 2012 - 04:29 PM

I finally finished using all the tools.
here's my AdwCleaner log
Attached File  AdwCleanerR1.txt   18.45KB   1 downloads

I really appreciate the help at bleepingcomputer.com and all the users who work here.

I guess I just need to update my computer again. I haven't done it in so long.

Maybe you can give me advice on how to fix some of my potentially corrupted registries from malware.

I use to have a little battery icon at the bottom right of my taskbar that
used to show me how much battery I had charged when I unplug my laptop.
And it's about two or three months since that icon disappeared.

But THANKS for the work so far!!!

#11 r.hamil

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Posted 05 September 2012 - 02:53 AM

I know this doesn't have to do with this topic. But I noted earlier that my laptop power battery meter disappeared. But I fixed it.



And does anyone know if I have to do anymore in cleaning my pc from malware, or are we done?

#12 nasdaq

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Posted 05 September 2012 - 07:40 AM

If this process is still running I would stop it.
C:\Program Files\PC Optimizer Pro\PCOptimizerPro.exe

Read this article and decide if you want to keep it.
http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Program%3AWin32%2FPCOptimizerPro
I would not keep it.
===

Remove the AdWare, PUP (Potentially Unwanted Program) found.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
===

Include a fresh DDS log and let me know what problem persists.

#13 r.hamil

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Posted 06 September 2012 - 03:36 PM

I have a problem with Afwcleaner. When I click the delete button it stops responding at about 10%.
Is there a way I can run this in safe-mode and it run faster?

Edited by r.hamil, 06 September 2012 - 03:49 PM.


#14 nasdaq

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Posted 07 September 2012 - 06:42 AM

Make sure all programs are closed and try again.

If that fails try in Safe mode.

#15 r.hamil

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Posted 07 September 2012 - 02:50 PM

It actually worked this time. And it looks like it deleted all the infections listed on this, atleast.
here's my log for it
Attached File  AdwCleanerS3.txt   18.03KB   1 downloads

I don't know why it froze before.

Edited by r.hamil, 07 September 2012 - 06:45 PM.





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