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Redirect, Audio Ads, and Incredibar - Where Do I start


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#1 corburns

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Posted 17 August 2012 - 07:40 PM

Good evening one and all. I am new to this forum and need help desperately. I returned from a trip last week with a message from my wife stating, "I think the computer has something wrong with it". Great way to return from a week long trip. Anyway, from what I can tell and here is what is going on with my system:

1. Redirects from Google search engine results and personal bookmarks (i.e. click on a hyperlink from Google search and I get directed to some unknown site, select a bookmark and similar things happen). This is fairly random and not every time.
2. With the computer idle (nothing open but not "asleep") audio will play through my speakers (various ads, odd sounds, foreign language speaking, etc.).
3. Incredibar seems to be installed on the machine - not sure what this is or how it got on there but from what I have read on some website, it is not good.
4. Generally slow load times on websites, startup, and shutdowns.

I have run Spyhunter and nothing major is detected (cookiesfrom Firedox and that's really it).
I have tried to run TDSSKiller - cannot run (double-click, hour-glass appears for a second, and then nothing happens).

My system is an HP all-in-one with an i5 processor. System is less than 1 year old. I generally use Firefox but on occasion will use Internet Explorer for some work applications that are only supported with IE.

System performance prior to my trip last week, none of these symptoms were present. System ran fast (for what it is), internet page load times were fast, etc.

I am in over my head and need help. I expect (hope) all of these are related, inter-related).

Any input that could be provided would be greatly appreciated.

Thanks in advance - corburns

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#2 narenxp

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Posted 17 August 2012 - 07:43 PM

Let me know if you can run this tool

Download

FIXTDSS

Launch it ,It may ask for restart,reboot the PC

On reboot click on REPAIR

Download Listparts from here

For 32 bit

List parts 32

For 64 bit

List parts 64

Launch it,click on SCAN,post the log

#3 corburns

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Posted 17 August 2012 - 09:05 PM

Thanks for the very quick response. I downloaded fixtdss from the link provided and tried to execute. No luck. Similar results as when I tried to run TDSS (cursor changed to hourglass for 1-2 seconds and then went back to point). Downloaded List Parts (64) anyway (log below).

ListParts by Farbar Version: 10-08-2012
Ran by Burns (administrator) on 17-08-2012 at 22:02:23
Windows 7 (X64)
Running From: C:\Users\Burns\Desktop
Language: 0409
************************************************************

========================= Memory info ======================

Percentage of memory in use: 32%
Total physical RAM: 6048.31 MB
Available physical RAM: 4071.09 MB
Total Pagefile: 12094.81 MB
Available Pagefile: 9903.07 MB
Total Virtual: 8192 MB
Available Virtual: 8191.9 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:916.34 GB) (Free:761.39 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:15.06 GB) (Free:1.86 GB) NTFS ==>[System with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 916 GB 101 MB
Partition 3 Primary 15 GB 916 GB
Partition 4 Primary 10 MB 931 GB

======================================================================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 SYSTEM NTFS Partition 100 MB Healthy System (partition with boot components)

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 916 GB Healthy Boot

======================================================================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 D HP_RECOVERY NTFS Partition 15 GB Healthy

======================================================================================================

Disk: 0
Partition 4
Type : 17 (Suspicious Type)
Hidden: Yes
Active: Yes

There is no volume associated with this partition.

======================================================================================================

****** End Of Log ******

#4 narenxp

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Posted 17 August 2012 - 09:20 PM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Let me know if you can boot into this recovery console

#5 corburns

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Posted 17 August 2012 - 09:24 PM

if I get the system recovery options, which one do I select?

#6 narenxp

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Posted 17 August 2012 - 09:25 PM

If you can get into system recovery options,let me know.

#7 corburns

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Posted 17 August 2012 - 09:25 PM

Shutting down now. More to follow. Thanks.

#8 corburns

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Posted 17 August 2012 - 09:28 PM

Selected "REPAIR YOUR COMPUTER"

Screen went black with no option to select "repair". OC still on (I think).

#9 narenxp

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Posted 17 August 2012 - 09:39 PM

Can you insert your OS DVD and do the instructions again?

#10 corburns

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Posted 17 August 2012 - 09:41 PM

Not sure I have an os DVD. Will look. Upgraded to windows 7 pro shortly after I purchased pc. Will post updat in a minute.

#11 corburns

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Posted 17 August 2012 - 09:47 PM

Do not think I have an OS disc. System did not come with one and the windows 7 pro upgrade was a download from Microsoft.

#12 narenxp

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Posted 17 August 2012 - 09:51 PM

We have other ways to remove this one

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here with logs

http://www.bleepingcomputer.com/forums/forum22.html

Good luck

#13 corburns

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Posted 17 August 2012 - 10:19 PM

I have followed the instructions you posted and created a new topic (http://www.bleepingcomputer.com/forums/topic465647.html).

Thanks for guiding me through this. You have a lot of patience.

#14 narenxp

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Posted 17 August 2012 - 10:27 PM

You're welcome :thumbup2:




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