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can't rename computer during clean install


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#1 akaJudge

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Posted 17 August 2012 - 03:29 PM

I have a Dell Optiplex 755 that got some malware on it, so we decided to reformat and do a clean install. I booted from my Win7 flash drive, deleted the partitions, and things proceeded normally. When it asks me to name the computer I get "some characters are not valid" no matter what I enter. No possible way I'm entering invalid characters, I'm only using the alphabet! I spent some time on Google but nothing like this came up that I could find. Thanks for any input, it's much appreciated!

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#2 akaJudge

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Posted 21 August 2012 - 11:42 AM

Wow, I guess I stumped the band :) I'm still stuck with this, and haven't found any help on the web.

#3 hamluis

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Posted 21 August 2012 - 05:44 PM

Run Dell Diagnostics on the hard drive, please.

Louis

#4 akaJudge

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Posted 24 August 2012 - 09:47 AM

Well, I think the problem was an answer file on the flash drive I was using to install the OS. Deleted the answer file and was able to install normally. Now I just have to figure out what was wrong w/ the answer file! :) Thanks

#5 hamluis

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Posted 24 August 2012 - 02:43 PM

Glad you were able to solve it, thanks for the feedback...happy computing :).

Louis




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