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UNMOUNTABLE_BOOT_VOLUME & DRIVER_IRQL_NOT_LESS_OR_EQUAL


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#1 Lis.

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Posted 17 August 2012 - 10:00 AM

Hello,

I get an UNMOUNTABLE_BOOT_VOLUME message (screencap: http://i47.tinypic.com/2qut828.jpg) when starting my Toshiba Satellite A505-S6980. I was unable to get back on until a re-install of Windows XP, then it shuts down with a DRIVER_IRQL_NOT_LESS_OR_EQUAL error (screencap: http://i47.tinypic.com/33zfr7c.jpg).
I have browsed the forum a bit and downloaded a couple of the programs mentioned such as blue screen view and SeaTools. Failed both SeaTools tests. Blue screen is:


==================================================
Dump File : Mini081312-01.dmp
Crash Time : 13.08.2012 07:09:32
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8054b0ba
Parameter 3 : 0xb3617b50
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+740ba
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5657 (xpsp_sp3_qfe.080814-1300)
Processor : 32-bit
Crash Address : ntoskrnl.exe+740ba
Stack Address 1 : ntoskrnl.exe+7475f
Stack Address 2 : win32k.sys+2a6d
Stack Address 3 : win32k.sys+4ab94
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90.112
==================================================

==================================================
Dump File : Mini081212-01.dmp
Crash Time : 12.08.2012 12:31:11
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000006
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xba64e7d4
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+57d4
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.6.0.1007
Processor : 32-bit
Crash Address : iaStor.sys+57d4
Stack Address 1 : iaStor.sys+60ab
Stack Address 2 : iaStor.sys+44283
Stack Address 3 : ntoskrnl.exe+6ee7f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90.112
==================================================

I would appreciate any help. :blink:

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#2 hamluis

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Posted 17 August 2012 - 10:28 AM

<<Failed both SeaTools tests>>

You have a Seagate hard drive? You used the SeaTools for DOS floppy/CD?

Louis

#3 Lis.

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Posted 19 August 2012 - 06:44 PM

How do you know what kind of hard drive you have? :ph34r:

#4 noknojon

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Posted 20 August 2012 - 12:23 AM

.
Post a snapshot with Speccy as this may give us a bit more to look at -
Publish a Snapshot using Speccy <<<Follow All These Directions
This will list your H/D's and some other important information -

Thank You -

Edited by noknojon, 20 August 2012 - 12:48 AM.


#5 hamluis

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Posted 20 August 2012 - 11:00 AM

<<How do you know what kind of hard drive you have?>>

Simply...Start/Run...type devmgmt.msc and hit Enter. Double-click Disk Drives and you will see the detail. You can use Google to verify the manufacturer, if it isn't obvious.

Alternately...you can just remove the hard drive and look at it.

Louis

Edited by hamluis, 20 August 2012 - 11:01 AM.


#6 Lis.

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Posted 20 August 2012 - 09:20 PM

Thank you.

The device manager lists it as Toshiba MK5055GSX.

The Speccy snapshot says "Cannot initialise SPC dll"
snapshot:
http://speccy.piriform.com/results/5VKVWTUHXWDXFZbRrM7OwhX

#7 noknojon

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Posted 20 August 2012 - 11:40 PM

Hello Lis -
Not sure what went wrong, as this is a bit strange for a Speccy shot, can you delete that version of Speccy and retry again please -

Publish a Snapshot using Speccy =<<Follow These Directions
CPU - Cannot initialise SPC dll
RAM - Cannot initialise SPC dll
Motherboard - Cannot initialise SPC dll
Graphics - Cannot initialise SPC dll
Hard Drives - Cannot initialise SPC dll ?????????
MK5055GSX This is what you have listed, but there are no details given to compare it with -

Thanks -

Edited by noknojon, 20 August 2012 - 11:47 PM.


#8 hamluis

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Posted 21 August 2012 - 08:17 AM

FWIW: Toshiba lists diagnostic utilities for Toshiba hard drives at http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities . The DOS Diagnostic Tool Ver. 7.0 is the one which should apply to your hard drive.

Does your system have the XP Recovery Console installed?

Exactly how did you go about reinstalling Windows?

Louis

Edited by hamluis, 21 August 2012 - 08:29 AM.


#9 Artrooks

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Posted 21 August 2012 - 10:21 AM

Hello,

The device manager lists it as Toshiba MK5055GSX


Below is from the readme file that accompanies the Toshiba Hard drive Utility, FJDT ver 7.00. This utility doesn't appear to support the MK5055GSX drive.

FJDT ver 7.00 is provided for use in checking FUJITSU IDE drives for possible
defects/problems at the user side.
This program version only works with the following FUJITSU IDE drive models:

2.5 inch drives:
-----------------
{ "FUJITSU M271xT" }
{ "FUJITSU M272xTA" }
{ "FUJITSU MHxxxxxxx" }
{ "FUJITSU MJxxxxxxx" }


3.5 inch drives:
-----------------
{ "FUJITSU M16xxTAU" }
{ "FUJITSU MPA3xxxAT" }
{ "FUJITSU MPB30xxATU E" }
{ "FUJITSU MPB30xxAT" }
{ "FUJITSU MPC3xxxAT" }
{ "FUJITSU MPC3065AH" }
{ "FUJITSU MPD3xxxAT" }
{ "FUJITSU MPE3xxxAT" }
{ "FUJITSU MPF3xxxAT" }
{ "FUJITSU MPF3xxxAH" }
{ "FUJITSU MPG3xxxxxxx" }
{ "FUJITSU MPH3xxxAH" }


While it's only my opinion, I feel that the SeaTools for DOS utility probably correctly flagged the hard drive as defective in both it's Short and Long tests.

If you are looking for a second opinion, I would recommend the Hitachi Drive Fitness Test. Download the CD Image, burn it to CD to create a bootable disk, and run both short and long tests. Both tests should "pass." A "fail" in either test would indicate a failing drive.


Obtaining a normal Speccy Snapshot (if possible) would also allow hard drive SMART analysis, provided your drive supports such.

Regards,
Brooks



 


#10 hamluis

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Posted 21 August 2012 - 10:34 AM

:thumbup2:, nice catch, Artrooks, thanks :).

Louis

#11 noknojon

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Posted 21 August 2012 - 10:43 PM

Cannot initialise SPC dll << This appears in several Google searches

The usual given solution (including from Piriform site) is uninstall your Speccy and re-run it again -

Thanks -

#12 Lis.

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Posted 22 August 2012 - 07:27 PM

Hello Lis -
Not sure what went wrong, as this is a bit strange for a Speccy shot, can you delete that version of Speccy and retry again please

I uninstalled the program, downloaded it again and it gave the same result.

FWIW: Toshiba lists diagnostic utilities for Toshiba hard drives at http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities . The DOS Diagnostic Tool Ver. 7.0 is the one which should apply to your hard drive.

Does your system have the XP Recovery Console installed?

Exactly how did you go about reinstalling Windows?

Louis

The diagnostics tool gave me this:
http://i50.tinypic.com/33wy6w3.jpg

I reinstalled windows using the windows xp disk and I do remember there being a recovery option.

Hello,
While it's only my opinion, I feel that the SeaTools for DOS utility probably correctly flagged the hard drive as defective in both it's Short and Long tests.

If you are looking for a second opinion, I would recommend the Hitachi Drive Fitness Test. Download the CD Image, burn it to CD to create a bootable disk, and run both short and long tests. Both tests should "pass." A "fail" in either test would indicate a failing drive.

This program I'm not sure how to use. I got as far as making the cd but got lost after that. This is all new to me.

#13 Artrooks

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Posted 25 August 2012 - 08:09 AM

Here are the instructions to make and run Hitachi Drive Fitness Test:

Please create a bootable CD to run the Hitachi Drive Fitness Test.

Refer to the Drive Fitness Test User's Guide (PDF) here.
  • Click on CD Image to download dft32_v416_boo.iso.
  • Burn the "iso" file to CD to create a bootable CD.
  • If you don't have software burn an "Iso" image or if you don't now how to then:
  • Download ImgBurn from here.
  • Install the software then start ImgBurn.
  • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
  • Click on this icon to "Start." Posted Image
[*]Set your computer to boot first from the CDROM drive, then start the ailing computer.
  • Accept the default settings.
  • Press "A" to accept the agreement. Your mouse should work.
  • Your drive should be listed in "Device List." If it is listed, press "Y" to "Is this device list correct?
  • Click on Quick Test then Start.
  • Next, run the Advanced Test (this could take several hours).
  • If corrupted sectors are found, you will have the option to Erase Disk. Do Not perform Erase Disk as this will destroy all data on the drive. Click Return and exit DFT.
  • Any reported errors in either test should make you suspect a failing hard drive.
  • Click Alt-X to Exit when finished, click "Y", then <Ctl-Alt-Del> to reboot.
[/list]

Regards,
Brooks



 


#14 Lis.

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Posted 26 August 2012 - 02:52 PM

I will attempt that, hopefully it doesn't bluescreen me again.

I also got speccy to work, finally:
My link

#15 Artrooks

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Posted 26 August 2012 - 03:22 PM

Hi Lis.,

Just looking at the Speccy Snapshot, I can see that this drive is failing. It shouldn't be trusted. Make sure that you have all important data backed-up.

Hard Drives
TOSHIBA MK5055GSX
S.M.A.R.T
05 Reallocated Sectors Count: 100 (100) Data 00000006E0 <== 1760 (converted from hex)
C4 Reallocation Event Count: 100 (100) Data 000000029E <== 670
C5 Current Pending Sector Count: 100 (100) Data 00000000FD <== 253
C6 Uncorrectable Sector Count: 001 (001) Data 00000000FF <== 255

You can run Drive Fitness Test (provided that it recognizes your SATA drive) for a second opinion.

Regards,
Brooks



 





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