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I Can't Boot My Computer After Running Norton Power Eraser


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#1 Kvothe117

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Posted 17 August 2012 - 09:05 AM

I saw a similar post like my problem in another thread and I'm hoping someone can help me. It's my mom's laptop, so I'm not familiar with all of the specs on it. As far as I know, it is running Windows 7, I think it was up to date with SP1, and I'm fairly certain it's 32-bit (but really it could be 64). She had been having trouble with getting constantly redirected to other pages while surfing the web and similar problems, so I ran Malwarebytes and it cleaned up around thirty different items (I don't recall what they were exactly, ranged from registry keys to files with trojans and other sorts of malware). I then installed my Norton Internet Security 2012 on her computer and when it finished the install, I got the 5013,3 error (I do believe) and so I ran Norton Power Eraser as it suggested. It found four bad results, only three of which I could act upon. I don't remember the names of the results, I'm sorry about that. After it found those and started the restart sequence, Norton found some trojan that it couldn't delete on its own, but I couldn't do anything because the restart pushed on ahead. When I booted back up it brought me to the screen saying that Windows was unable to load and suggested it may be a hardware change, etc. I had the two options of starting windows repair or starting windows normally. I don't have a safe mode option. Starting normally very briefly flashed a blue screen for an instant then brought me back to the same two options. Starting repair was unable to fix the problem as system restore did not work. I greatly appreciate any help. Thanks in advance. I'll gladly follow whatever advice given and answer any questions to the best of my ability. Also, I don't know if it is important, but I tried to run the Norton Bootable Recovery Tool, but it couldn't find any restore points to reverse whatever NPE erased. I thought it may have been a boot record or something of that nature, so I tried rebuilding the MBR with Partition Wizard, but it didn't have any noticable effect.

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#2 Kvothe117

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Posted 17 August 2012 - 10:48 AM

I am currently receiving help here http://www.geekstogo.com/forum/topic/321318-i-cant-boot-my-computer-after-running-norton-power-eraser/page__gopid__2193156#entry2193156 if anyone else has similar issues. If I still need help I will update. Thanks to anyone who was considering helping.

#3 HelpBot

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Posted 22 August 2012 - 09:05 AM

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#4 HelpBot

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Posted 27 August 2012 - 09:10 AM

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