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redirect, smart virus, what else?


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#1 e5569

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Posted 16 August 2012 - 05:37 PM

I tried to clean this on my own and now I am stuck! I had a redirect on my system for about a week. I have run Malwarebytes, Spybot, Spyhunter to no avail. They keep catching something, I delete it but keep having the same problems. It was an annoyance but computer still worked fine except for redirect after google and bing searches but after 3 clicks it would direct it to where it had to go. The today I got the SMART virus screen and looked like a virus scan. Tried cleaning that and used CCcleaner. Lost most of my desktop icons and start menu items. I can still run my computer, have unhidden my icons on desktop although they look like ghosts now and can get on Internet but still get redirects.I downloaded RKill and ran it but I get a critical windows error and it shuts the system down in 1 minute. I do get a log that I can see and read but computer still shuts down. Love some help, I give up trying on my own. Thank You

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#2 boopme

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Posted 16 August 2012 - 07:36 PM

Hello e5569

First I have moved this tio the Am I Infected forum from Windows 7

There are 2 types of SMART infections,please look at these links and follow the needed instructions. There are a couple steps you are not doing.

Please follow our Removal Guide here Remove Smart Fortress 2012 OR Remove Smart HDD .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Also the other tool log.. A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
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#3 e5569

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Posted 17 August 2012 - 09:18 AM

Cripes, my son got up early and closed Malwarebytes before I could save the log. Is there any autosave feature? He said it was done and cleaned the infected files.

#4 boopme

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Posted 17 August 2012 - 04:02 PM

The MBAM log is automatically saved and can be viewed by clicking the Logs tab.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.


Also a log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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