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Help installing Google Drive for Windows


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#1 EmGem91

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Posted 16 August 2012 - 03:02 PM

Hello,

I'm not sure if this is the correct place to post this question, but I figured I would ask anyways. I looked on some other forums from Google, but could not find help and I've received great service here in the past.

I am trying to download Google Drive for Windows off of Google's website -- https://tools.google.com/dlpage/drive#eula . It downloads the program file, but when I make an attempt to run the installation, I get an error message saying that there is no internet connection, when in fact, there is. I attached a picture of the error message.

I first tried installing using Google Chrome browser and it didn't work, so I tried Firefox but received the same problem. I am using Windows Vista.

Attached Files


Edited by EmGem91, 16 August 2012 - 03:03 PM.


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#2 Animal

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Posted 16 August 2012 - 03:38 PM

Do you have a firewall or hosts file blocking a connection to google? Are you able to run a trace route or ping google.com?

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#3 EmGem91

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Posted 16 August 2012 - 03:40 PM

I'm not sure what any of those are, to be honest. I have heard of a firewall, but I do not know how to access or change it without assistance. I also would need assistance with the trace route you mentioned or ping google.com

#4 narenxp

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Posted 17 August 2012 - 07:32 AM

Check this

http://blog.justdmitry.com/2012/05/google-drive-cannot-connect-internet.html

Looks like that this problem was because non-English characters in my Windows' user name and non-English characters in the path of user's document folder. Fortunately, it was new device and new empty user account, so I have deleted it and created new one with Latin characters only. After it this "connection" problem gone.






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