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Damage to XP After MAL/Generic-L and MAL/Generic-S


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34 replies to this topic

#1 Neil..B

Neil..B

  • Members
  • 17 posts
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  •  
  • Local time:08:01 AM

Posted 16 August 2012 - 06:49 AM

Received this computer with numerous issues.
1. Cannont install programs - receive error 1306.
2. Microsoft FIXIT programs "Failed to process"
3. Malwarbytes Generates errors on install (both with mbam-exe and 3f34l3faa.exe). Program gives error: "CoCreateInstance failed; code 0x080040154. Class not registered." 5 times, but then is able to run, update and scan. Finds no problems. This is both in normal and safe mode. In addition. removed hard drive from PC and scanned from another computer, no virus found. Also manually updated virus definition files from usb drive, nothing found on both quick and full scans.
4. Sophos Virus Removal Tool finds 2 infections: "Mal/Generic-L" and "Mal/Generic-S", but fails on removal: "Virus removal failed".
5. IE opens and immediately closes. Uninstalled IE8, IE7, and reinstalled, no help. Firefox works (using Firefox to post this message).
6. When plugging in flash drive, get windows dialog box with one option to open folder to view files. Clicking on that does nothing. Have to open drive through my computer or windows explorer.
8. start>search fails to run.
7. Ran GMER without incident, log attached.

DDS log below.
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Owner at 19:42:12 on 2012-08-15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1983.1351 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\NetZero DSL\ConnectionCenter.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\program files\real\realone player\update\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://search.netzero.net/search?action=minisearch&source=minisearch_dsl
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Internet Explorer, optimized for Bing and MSN
uSearch Bar = hxxp://search.netzero.net/search?action=minisearch&source=minisearch_dsl
uInternet Connection Wizard,ShellNext = hxxp://my.netzero.net/s/sp?r=al&cf=sp&mem=jacque5756&key=b554cc8c6a63e6aa386293d35266bde2&ts=3ff730de&A=0&B=1067241600000&C=1067241600000&D=0&I=4.0&L=g%236&M=948700800000&N=PLOC&O=A
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://search.netzero.net/search?action=minisearch&source=minisearch_dsl&mn=9451145
mSearchAssistant = hxxp://search.netzero.net/search?action=minisearch&source=minisearch_dsl&mn=9451145
uURLSearchHooks: URLSearchHook Class: {37d2cdbf-2af4-44aa-8113-bd0d2da3c2b8} - c:\program files\netzero dsl\SearchEnh1.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {243b17de-77c7-46bf-b94b-0b5f309a0e64} - c:\program files\microsoft money\system\mnyside.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Pop-up Blocker: {4224ff33-c2eb-4039-b8c8-6eed565b9d96} - c:\program files\netzero dsl\PopupBlocker.dll
BHO: Pop-up Blocker: {52706ef7-d7a2-49ad-a615-e903858cf284} - c:\program files\netzero\qsacc\X1IEBHO.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\6.3.2291.0\npwinext.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
BHO: NetZero DSL Toolbar Helper: {fe3098b3-04a3-41fd-8ca9-bea39cb14c87} - c:\program files\netzero dsl\ucreg.dll
TB: ZeroBar: {f5735c15-1fb2-41fe-ba12-242757e69dde} - c:\program files\netzero\toolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: NetZero DSL: {8e613eaf-e16e-415c-bd39-f71d6a3b5518} - c:\program files\netzero dsl\Toolbar.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: @c:\program files\msn toolbar\platform\6.3.2291.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\6.3.2291.0\npwinext.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: ZeroBar: {f0f8ecbe-d460-4b34-b007-56a92e8f84a7} - c:\program files\netzero\Toolbar.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ccleaner] "c:\program files\ccleaner\ccleaner.exe" /AUTO
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [NetZeroDSL] "c:\program files\netzero dsl\ConnectionCenter.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [NeroCheck] c:\windows\system32\NeroCheck.exe
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [TkBellExe] "c:\program files\real\realone player\update\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} - c:\program files\microsoft money\system\mnyside.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/LSSupCtl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255297296272
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14_06-windows-i586.cab
DPF: {CAFEEFAC-0014-0001-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14_06-windows-i586.cab
DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxp://www.symantec.com/techsupp/asa/SymAData.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{CB568F97-F3D6-4801-B6E0-F62C7B4F3F69} : DhcpNameServer = 192.168.1.1 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Notify: igfxcui - igfxsrvc.dll
Notify: OPXPGina - c:\program files\softex\omnipass\opxpgina.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\gbs4k5q4.default\
FF - prefs.js: browser.search.selectedEngine -
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff8.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\visan\plugins\npRLSecurePluginLayer.dll
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nprpplugin.dll
FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpplugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_271.dll
.
---- FIREFOX POLICIES ----
FF - user.js: general.useragent.extra.brc - BRI/1
.
============= SERVICES / DRIVERS ===============
.
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-7-4 5160568]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 mrtRate;mrtRate; [x]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-2 250056]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\a.tmp --> c:\windows\system32\A.tmp [?]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-8-15 113120]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 PLTurbh;Prolific turbo filter driver for hdd;c:\windows\system32\drivers\plturbh.sys --> c:\windows\system32\drivers\plturbh.sys [?]
S3 PLTurbo;Prolific turbo filter driver for odd;c:\windows\system32\drivers\plturbo.sys --> c:\windows\system32\drivers\plturbo.sys [?]
S3 PTUMWBus;PANTECH USB Modem V2 Composite Device Driver;c:\windows\system32\drivers\PTUMWBus.sys [2011-2-24 54544]
S3 PTUMWCSP;PANTECH USB Modem V2 Connection Port;c:\windows\system32\drivers\PTUMWCSP.sys [2011-2-24 160400]
S3 PTUMWFLT;PTUMWNET Filter Driver;c:\windows\system32\drivers\PTUMWFLT.sys [2011-2-24 12048]
S3 PTUMWMdm;PANTECH USB Modem V2 Modem Driver;c:\windows\system32\drivers\PTUMWMdm.sys [2011-2-24 160400]
S3 PTUMWNET;PANTECH USB Modem V2 WWAN Driver;c:\windows\system32\drivers\PTUMWNET.sys [2011-2-24 115216]
S3 PTUMWNSP;PANTECH USB Modem V2 NMEA Port;c:\windows\system32\drivers\PTUMWNSP.sys [2011-2-24 160400]
S3 PTUMWVsp;PANTECH USB Modem V2 Diagnostic Port;c:\windows\system32\drivers\PTUMWVsp.sys [2011-2-24 160400]
S3 rootrepeal;rootrepeal;\??\c:\windows\system32\drivers\rootrepeal.sys --> c:\windows\system32\drivers\rootrepeal.sys [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2003-8-8 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-08-16 00:03:06 -------- dc-h--w- c:\windows\ie8
2012-08-16 00:02:55 -------- d--h--w- c:\windows\msdownld.tmp
2012-08-15 22:00:29 -------- d-----w- C:\d5457f66aed0b00db6e1cac98f12
2012-08-15 21:40:56 12160 -c--a-w- c:\windows\system32\dllcache\mouhid.sys
2012-08-15 21:40:56 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2012-08-15 11:51:47 16864 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2012-08-14 22:45:31 -------- d-----w- c:\documents and settings\all users\application data\Sophos
2012-08-14 22:45:29 73728 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\SVRTgui.exe1_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2012-08-14 22:45:29 73728 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\SVRTgui.exe_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2012-08-14 22:45:29 73728 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\ARPPRODUCTICON.exe
2012-08-14 22:30:59 -------- d-----w- c:\documents and settings\owner\application data\AVG2012
2012-08-14 16:54:31 -------- d-sh--w- C:\$RECYCLE.BIN
2012-08-14 15:32:25 -------- d-----w- c:\program files\mbam
2012-08-14 00:50:15 -------- d-----w- c:\documents and settings\all users\application data\FixMeStick SmartBoot
2012-08-14 00:50:10 -------- d-----w- c:\program files\FixMeStick SmartBoot
2012-08-14 00:49:35 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2012-08-14 00:49:35 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2012-08-14 00:49:07 10368 -c--a-w- c:\windows\system32\dllcache\hidusb.sys
2012-08-14 00:49:07 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys
2012-08-11 21:30:20 -------- d-----w- c:\program files\Sophos
2012-08-11 21:27:59 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes
2012-08-11 21:27:44 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-08-11 20:39:40 -------- d-----w- c:\windows\Microsoft Antimalware
.
==================== Find3M ====================
.
2012-08-15 12:28:32 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-08-15 12:28:31 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-06 13:58:51 78336 ----a-w- c:\windows\system32\browser.dll
2012-07-05 01:23:37 1409 ----a-w- c:\windows\QTFont.for
2012-07-04 14:05:18 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-07-03 13:40:15 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-07-02 17:49:33 916992 ----a-w- c:\windows\system32\wininet.dll
2012-07-02 17:49:32 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-07-02 17:49:32 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-07-02 12:05:43 385024 ----a-w- c:\windows\system32\html.iec
2012-06-06 13:49:52 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 20:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 20:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 20:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 20:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 20:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 20:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 20:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 20:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-24 21:18:40 4472832 ----a-w- c:\windows\system32\GPhotos.scr
.
============= FINISH: 19:43:07.93 ===============

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#2 Neil..B

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Posted 16 August 2012 - 08:20 AM

Update: Ran Sophos again, and here is the log. it shows 3 different scans I have run.

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#3 HelpBot

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Posted 21 August 2012 - 06:50 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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#4 m0le

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Posted 25 August 2012 - 08:09 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#5 Neil..B

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Posted 26 August 2012 - 11:33 AM

Thank you for your assistance.. look for ward to working with you.

Log attached

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#6 m0le

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Posted 26 August 2012 - 08:38 PM

That looks fine.

Please download and run the scanner OTL

  • Please download OTL
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.

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#7 Neil..B

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Posted 27 August 2012 - 08:06 PM

We have found a virus!

OTL Generates access violation when scanning the startup folder: c:\documents and settings\administrator\start menu\programs\startup folder

The startup folder for the administrator has 2 files in it (I am showing hidden and system files):
desktop.ini (Hidden)
mod_sm (shortcut)

Properties of that shortcut:
C:\hp\bin\cloaker.exe c:\hp\bin\commands /ww /c c:\hp\bin\mod_sm.cmd

The folder hp is hidden

The mod_sm.cmd is a batch file with the following contents:
del /f "%Programs%"\"Internet Explorer.lnk"
del /f "%Programs%"\"Windows Movie Maker.lnk"
del /f "%Programs%"\"Windows Media Player.lnk"
del /f "%Programs%"\"Outlook Express.lnk"
del /f /s "%Programs%"\"Accessories"\"Windows Media Player.lnk"
del /f "%StartUp%"\mod_sm.lnk

I am zipping and attaching cloaker.exe, mod_sm.cmd and the mod_sm shortcut all located in the c:\hp\bin folder

Attached Files



#8 m0le

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Posted 28 August 2012 - 08:08 PM

We have found a virus!


No, this is cloaker.exe, a provocatively named Hewlett Packard file. Legitimate.

Are you aware of the following programs that are installed on your system?

  • NetZero
  • MyWebSearch
  • Ask

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#9 Neil..B

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Posted 28 August 2012 - 10:01 PM

I am sorry I wasn't clear.

I was referring to the batch file that appears to me to be deleting links. Are you saying that file is not malicious?


It was my intent to remove ask, netzero and mywebsearch, but i was waiting for analysis of the issues before I did so. Do I have your authorization to remove those now?


[quote\
Are you aware of the following programs that are installed on your system?

  • NetZero
  • MyWebSearch
  • Ask
[/quote]

#10 m0le

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Posted 29 August 2012 - 02:55 PM

Are you saying that file is not malicious?

Yes. Link

It was my intent to remove ask, netzero and mywebsearch, but i was waiting for analysis of the issues before I did so. Do I have your authorization to remove those now?


Yes, if you wish to do that yourself. Then post a new OTL log so I can check.
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#11 Neil..B

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Posted 31 August 2012 - 05:28 AM

Still here.. had some work related issues come up.. will be doing next steps on Saturday. Sorry for the delay.

#12 m0le

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Posted 31 August 2012 - 10:45 PM

Thanks for the update, Neil :)
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#13 Neil..B

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Posted 02 September 2012 - 04:24 PM

A whole bunch of nothing to report.

I ran OTL again, and received the same error: "Access violation at address 0052c8a7 in module otl.exe. Read of address 0000000. This occurred when it was scanning: C:\documents and settings\default users\start menu\programs\startup folder.

Tried to uninstall bing bar. Uninstaller hangs at 25%

Tried to uninstall adobe bar blinks and nothing happens.

Tried to update to windows installer 4.5. Receive error just before completion: Unable to create shortcut

Tried to uninstall Netzero. Screen blinks and nothing happens.

Tried to install windows cleanup utility. Received errors.

#14 m0le

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Posted 02 September 2012 - 07:36 PM

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :OTL
    DRV - File not found [Kernel | On_Demand | Stopped] --  -- (WDICA)
    DRV - File not found [Kernel | On_Demand | Stopped] --  -- (PDRFRAME)
    DRV - File not found [Kernel | On_Demand | Stopped] --  -- (PDRELI)
    DRV - File not found [Kernel | On_Demand | Stopped] --  -- (PDFRAME)
    DRV - File not found [Kernel | On_Demand | Stopped] --  -- (PDCOMP)
    DRV - File not found [Kernel | System | Stopped] --  -- (PCIDump)
    DRV - File not found [Kernel | Auto | Stopped] --  -- (mrtRate)
    DRV - File not found [Kernel | System | Stopped] --  -- (lbrtfdc)
    DRV - File not found [Kernel | System | Stopped] --  -- (i2omgmt)
    DRV - File not found [Kernel | System | Stopped] --  -- (Changer)
    IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.netzero.net/search?action=minisearch&source=minisearch_dsl&mn=9451145
    IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.netzero.net/search?action=minisearch&source=minisearch_dsl&mn=9451145
    IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
    IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
     IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://search.netzero.net/search?action=minisearch&source=minisearch_dsl
    IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://search.netzero.net/search?action=minisearch&source=minisearch_dsl
    IE - HKCU\..\URLSearchHook: {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NetZero DSL\SearchEnh1.dll (NetZero, Inc.)
    IE - HKCU\..\SearchScopes\{88BA080D-DF1A-45D2-8CE2-8461E30FBFFE}: "URL" = http://search.netzero.net/search?action=search&source=browserbox_dsl&query={searchTerms}
    IE - HKCU\..\SearchScopes\{a5470ceb-4b05-457a-b89a-d0c10a80454b}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=Y8xdm002YYus&ptb=6459A6A4-AF9F-4504-BC1D-4D7AEF204A3E&ind=2011050921&ptnrS=Y8xdm002YYus&si=&n=77de33a9&psa=&st=sb&searchfor={searchTerms}
    IE - HKCU\..\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2857573
    FF - prefs.js..extensions.enabledItems: NZDSLToolbar@netzero.net:4.2
    FF - prefs.js..extensions.enabledItems: SearchAssistant@netzero.net:4.2
    FF - prefs.js..extensions.enabledItems: toolbar@ask.com:3.6.6.100006
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
    O2 - BHO: (Pop-up Blocker) - {4224FF33-C2EB-4039-B8C8-6EED565B9D96} - C:\Program Files\NetZero DSL\PopupBlocker.dll (NetZero, Inc.)
    O2 - BHO: (Pop-up Blocker) - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (NetZero, Inc.)
    O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask.com)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No CLSID value found.
    O2 - BHO: (NetZero DSL Toolbar Helper) - {FE3098B3-04A3-41fd-8CA9-BEA39CB14C87} - C:\Program Files\NetZero DSL\UcReg.dll (NetZero, Inc.)
    O3 - HKLM\..\Toolbar: (NetZero DSL) - {8E613EAF-E16E-415C-BD39-F71D6A3B5518} - C:\Program Files\NetZero DSL\Toolbar.dll (NetZero, Inc.)
    O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask.com)
    O3 - HKLM\..\Toolbar: (ZeroBar) - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (NetZero, Inc.)
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - No CLSID value found.
    O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
    O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (ZeroBar) - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll (NetZero, Inc.)
    O3 - HKCU\..\Toolbar\WebBrowser: (ZeroBar) - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (NetZero, Inc.)
    O4 - HKLM..\Run: []  File not found
    O4 - HKLM..\Run: [NetZeroDSL] C:\Program Files\NetZero DSL\ConnectionCenter.exe (NetZero, Inc.)
    :files
    C:\Program Files\NetZero DSL
    C:\Program Files\Ask.com
    C:\WINDOWS\tasks\At*.job
    :commands
    [EmptyTemp]
    [Reboot]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.

Next please run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Finally run a scan with OTL and post the log
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#15 Neil..B

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Posted 03 September 2012 - 08:09 AM

I have attempted to run OTL with the fix you provided.

The program is displaying: "Killing processes. DO NOT INTERRUPT...".

The OTL program has been running for over 12 hours now, showing just an hourglass. The only thing I can see it has done is (temporarily?) removed the desktop icons.




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