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windows has encountered a critical error and will close in one minute


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51 replies to this topic

#1 manu212

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Posted 15 August 2012 - 07:23 PM

Hi,

My machine had a virus attack. I used the instructions for Anti-malaware bytes and tried to remove it. Now the machine shuts down as soon it is started. I get an error message saying, "windows has encountered a critical error and will close in one minute". That happens in all the different modes, safe, safe with networking, normal etc and happens with internet on or off.
I am not able to run any logs as recommended by you because I don't get enough time to run anything. The machine boots and just shuts down.

Please help. I have humongous amount of data, that I can't even access because of this issue.

Thanks

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#2 gringo_pr

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Posted 18 August 2012 - 01:16 AM

Greetings And Welcome To The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flash-drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 gringo_pr

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Posted 21 August 2012 - 12:27 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 manu212

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Posted 21 August 2012 - 07:39 AM

Hi Gringo,

Thanks a lot for your response. I am sorry, I was out for 4 days and couldn't check my emails. I still need help and will complete the steps as you mentioned.

Thanks again for all your help on this.

Thanks
Manish

#5 manu212

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Posted 21 August 2012 - 09:54 AM

Hi,

I have windows Vista home premium. When I reach Advanced Boot Options, I do not see any option for Repairing the machine. I just see options for Windows Safe mode etc. My DVD drive is broken, so USB drive is the only option I have.

Also, I tried starting the PC using Safe Mode Command Prompt option, but i received an error saying SENS service is not started.

#6 manu212

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Posted 21 August 2012 - 12:18 PM

Hi,

I ran the Kaspersky Rescue CD tool and was able to boot the machine and run the FRST. Below is the log. It stopped mid way as the computer threw the error again.
Couldn't complete the scan and also couldn't complete the search as the virus took over the machine again :(


Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 19-08-2012 01
Ran by Manish at 21-08-2012 12:13:42
Running from E:\
Service Pack 2 (X86) OS Language: English(US)
Attention: Could not load system hive.ERROR: The process cannot access the file because it is being used by another process.

ATTENTION:=====> THE TOOL IS NOT RUN FROM RECOVERY ENVIRONMENT AND WILL NOT FUNCTION PROPERLY.


============ One Month Created Files and Folders ==============

2012-08-21 12:13 - 2012-08-21 12:13 - 00000000 ____D C:\FRST
2012-08-16 12:13 - 2012-08-21 06:48 - 00000000 ___AD C:\Kaspersky Rescue Disk 10.0
2012-08-16 01:11 - 2012-08-16 12:12 - 00011122 ____A C:\AOSS.log
2012-08-15 18:15 - 2012-08-15 18:15 - 00000000 ____D C:\Program Files\Microsoft Security Client
2012-08-15 18:11 - 2012-08-15 18:11 - 00000000 ____D C:\Users\Manish\AppData\Roaming\Help
2012-08-15 08:48 - 2012-08-15 08:48 - 00000799 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2012-08-15 08:37 - 2012-08-15 08:41 - 00001828 ____A C:\Users\Manish\Desktop\Rkill.txt
2012-08-15 08:16 - 2012-08-15 08:16 - 00000000 __SHD C:\Windows\System32\%APPDATA%
2012-08-15 08:14 - 2012-08-15 08:14 - 00000162 ___AH C:\~$rkill.log
2012-08-15 08:13 - 2012-08-15 08:13 - 00000000 ____D C:\Users\Manish\AppData\Local\{C3273C26-E6DA-11E1-8270-B8AC6F996F26}
2012-08-15 08:11 - 2012-08-15 08:13 - 00000000 ____D C:\Users\All Users\036DFF9802D423C0DADC0F702F3B707C
2012-08-15 08:11 - 2012-08-15 08:11 - 00000000 ____D C:\Users\Manish\AppData\Local\{C326F606-E6DA-11E1-8270-B8AC6F996F26}
2012-08-13 23:27 - 2012-08-13 23:27 - 00000000 ____D C:\Users\Manish\AppData\Local\Google
2012-08-11 09:43 - 2012-08-11 09:43 - 00000673 ____A C:\Users\Public\Desktop\VLC media player.lnk
2012-08-06 22:13 - 2012-08-06 22:13 - 00000000 ____D C:\Users\Manish\AppData\Local\Macromedia
2012-08-06 22:08 - 2012-08-13 23:20 - 00000000 ____D C:\Users\Manish\AppData\Roaming\Mozilla
2012-08-06 22:08 - 2012-08-06 22:08 - 00000000 ____D C:\Users\Manish\AppData\Local\Mozilla
2012-08-06 22:07 - 2012-08-06 22:07 - 00000000 ____D C:\Users\All Users\Mozilla
2012-08-06 22:07 - 2012-08-06 22:07 - 00000000 ____D C:\Program Files\Mozilla Maintenance Service
2012-07-29 15:19 - 2012-08-15 08:12 - 00000000 ____D C:\Users\Manish\AppData\Roaming\TeamViewer
2012-07-27 07:35 - 2012-07-27 07:35 - 00000955 ____A C:\Users\Public\Desktop\TeamViewer 7.lnk
2012-07-27 07:35 - 2012-07-27 07:35 - 00000000 ____D C:\Program Files\TeamViewer

============ 3 Months Modified Files ========================

2012-08-21 02:52 - 2009-06-24 00:27 - 00279552 ____A (Microsoft Corporation) C:\Windows\System32\services.exe
2012-08-16 12:12 - 2012-08-16 01:11 - 00011122 ____A C:\AOSS.log
2012-08-15 19:17 - 2010-09-06 15:51 - 00783298 ____A C:\FaceProv.log
2012-08-15 19:17 - 2006-11-02 08:01 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2012-08-15 19:17 - 2006-11-02 07:47 - 00003296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2012-08-15 19:17 - 2006-11-02 07:47 - 00003296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2012-08-15 18:52 - 2010-04-15 19:45 - 00000882 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2012-08-15 18:52 - 2008-10-03 18:23 - 00000324 ____A C:\Windows\Tasks\GlaryInitialize.job
2012-08-15 18:45 - 2011-11-09 04:24 - 00028530 ____A C:\Windows\PFRO.log
2012-08-15 18:44 - 2010-05-06 15:54 - 00000319 ____A C:\rkill.log
2012-08-15 18:16 - 2011-01-31 22:22 - 00001945 ____A C:\Windows\epplauncher.mif
2012-08-15 18:16 - 2007-12-14 05:29 - 01272451 ____A C:\Windows\WindowsUpdate.log
2012-08-15 18:15 - 2006-11-02 05:33 - 00721590 ____A C:\Windows\System32\PerfStringBackup.INI
2012-08-15 18:14 - 2009-06-29 20:41 - 00000912 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2874970453-1731818904-980036863-1004UA.job
2012-08-15 18:07 - 2012-04-16 23:21 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job
2012-08-15 08:48 - 2012-08-15 08:48 - 00000799 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2012-08-15 08:41 - 2012-08-15 08:37 - 00001828 ____A C:\Users\Manish\Desktop\Rkill.txt
2012-08-15 08:19 - 2011-11-09 04:24 - 00415296 ____A C:\Windows\System32\FNTCACHE.DAT
2012-08-15 08:14 - 2012-08-15 08:14 - 00000162 ___AH C:\~$rkill.log
2012-08-15 07:45 - 2010-04-15 19:45 - 00000886 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2012-08-15 04:07 - 2012-04-16 23:21 - 00426184 ____A (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerApp.exe
2012-08-15 04:07 - 2011-05-31 08:25 - 00070344 ____A (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerCPLApp.cpl
2012-08-14 23:14 - 2009-06-29 20:41 - 00000860 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2874970453-1731818904-980036863-1004Core.job
2012-08-11 09:43 - 2012-08-11 09:43 - 00000673 ____A C:\Users\Public\Desktop\VLC media player.lnk
2012-08-04 09:25 - 2006-11-02 08:01 - 00032560 ____A C:\Windows\Tasks\SCHEDLGU.TXT
2012-07-29 00:13 - 2008-02-07 00:07 - 00000434 ____A C:\Windows\System32\Drivers\etc\hosts.ics
2012-07-28 12:40 - 2012-06-13 21:44 - 00001462 ____A C:\Windows\setupact.log
2012-07-27 07:35 - 2012-07-27 07:35 - 00000955 ____A C:\Users\Public\Desktop\TeamViewer 7.lnk
2012-07-27 07:14 - 2012-05-01 07:45 - 00004096 ___AH C:\Users\Manish\AppData\Local\keyfile3.drm
2012-07-12 17:57 - 2011-11-09 08:37 - 00111248 ____A C:\Users\Manish\AppData\Local\GDIPFONTCACHEV1.DAT
2012-07-12 00:05 - 2006-11-02 05:23 - 00000240 ____A C:\Windows\win.ini
2012-07-11 08:13 - 2008-03-17 23:35 - 00000012 ____A C:\Windows\bthservsdp.dat
2012-07-11 07:47 - 2006-11-02 05:24 - 57442464 ____A (Microsoft Corporation) C:\Windows\System32\mrt.exe
2012-07-10 22:20 - 2012-07-10 22:20 - 00000942 ____A C:\Users\Manish\Desktop\Dropbox.lnk
2012-07-03 13:46 - 2010-05-11 19:48 - 00022344 ____A (Malwarebytes Corporation) C:\Windows\System32\Drivers\mbam.sys
2012-06-27 19:53 - 2012-06-27 19:53 - 00000716 ____A C:\Users\Public\Desktop\IrfanView.lnk
2012-06-19 22:34 - 2012-06-19 22:34 - 00172607 ____A C:\Users\Manish\Documents\NT Consolidated Resource Requests v1 8.xlsx
2012-06-19 00:32 - 2012-06-19 00:32 - 00374648 ____A (Broadcom Corporation) C:\Windows\System32\Drivers\b57nd60x.sys
2012-06-13 21:44 - 2012-06-13 21:44 - 00000000 ____A C:\Windows\setuperr.log
2012-06-13 08:40 - 2012-07-11 07:51 - 02047488 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys
2012-06-08 12:47 - 2012-07-11 06:11 - 11586048 ____A (Microsoft Corporation) C:\Windows\System32\shell32.dll
2012-06-05 11:47 - 2012-07-11 06:11 - 01401856 ____A (Microsoft Corporation) C:\Windows\System32\msxml6.dll
2012-06-05 11:47 - 2012-07-11 06:11 - 01248768 ____A (Microsoft Corporation) C:\Windows\System32\msxml3.dll
2012-06-04 10:26 - 2012-07-11 06:11 - 00440704 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecdd.sys
2012-06-02 17:19 - 2012-06-23 20:06 - 01933848 ____A (Microsoft Corporation) C:\Windows\System32\wuaueng.dll
2012-06-02 17:19 - 2012-06-23 20:06 - 00577048 ____A (Microsoft Corporation) C:\Windows\System32\wuapi.dll
2012-06-02 17:19 - 2012-06-23 20:06 - 00053784 ____A (Microsoft Corporation) C:\Windows\System32\wuauclt.exe
2012-06-02 17:19 - 2012-06-23 20:06 - 00045080 ____A (Microsoft Corporation) C:\Windows\System32\wups2.dll
2012-06-02 17:19 - 2012-06-23 20:06 - 00035864 ____A (Microsoft Corporation) C:\Windows\System32\wups.dll
2012-06-02 17:12 - 2012-06-23 20:06 - 02422272 ____A (Microsoft Corporation) C:\Windows\System32\wucltux.dll
2012-06-02 17:12 - 2012-06-23 20:06 - 00088576 ____A (Microsoft Corporation) C:\Windows\System32\wudriver.dll
2012-06-02 15:19 - 2012-06-23 20:06 - 00171904 ____A (Microsoft Corporation) C:\Windows\System32\wuwebv.dll
2012-06-02 15:12 - 2012-06-23 20:06 - 00033792 ____A (Microsoft Corporation) C:\Windows\System32\wuapp.exe
2012-06-02 04:07 - 2012-07-11 07:45 - 12314624 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2012-06-02 03:43 - 2012-07-11 07:45 - 09737728 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2012-06-02 03:33 - 2012-07-11 07:46 - 01800192 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2012-06-02 03:26 - 2012-07-11 07:45 - 01103872 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2012-06-02 03:25 - 2012-07-11 07:46 - 01129472 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll
2012-06-02 03:25 - 2012-07-11 07:45 - 01427968 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2012-06-02 03:23 - 2012-07-11 07:46 - 00231936 ____A (Microsoft Corporation) C:\Windows\System32\url.dll
2012-06-02 03:21 - 2012-07-11 07:46 - 00065024 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2012-06-02 03:20 - 2012-07-11 07:46 - 00142848 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2012-06-02 03:19 - 2012-07-11 07:46 - 01793024 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2012-06-02 03:19 - 2012-07-11 07:46 - 00716800 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll
2012-06-02 03:17 - 2012-07-11 07:46 - 00073216 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2012-06-02 03:16 - 2012-07-11 07:46 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2012-06-02 03:14 - 2012-07-11 07:46 - 00176640 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2012-06-01 19:04 - 2012-07-11 06:11 - 00278528 ____A (Microsoft Corporation) C:\Windows\System32\schannel.dll
2012-06-01 19:03 - 2012-07-11 06:11 - 00204288 ____A (Microsoft Corporation) C:\Windows\System32\ncrypt.dll


ZeroAccess:
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\@
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\L
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\U
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\L\00000004.@
C:\Windows\Installer\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\L\201d3dde

ZeroAccess:
C:\Users\Manish\AppData\Local\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}
C:\Users\Manish\AppData\Local\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\@
C:\Users\Manish\AppData\Local\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\L
C:\Users\Manish\AppData\Local\{bbe1d56a-3ca8-a366-afe5-5be9606715bd}\U

========================= Bamital & volsnap Check ============

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe C5488EA6408AD0C3CC3E3CB876CBBED4 ZeroAccess <==== ATTENTION!.
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

========================= Memory info ======================

Percentage of memory in use: 26%
Total physical RAM: 2038.54 MB
Available physical RAM: 1504.25 MB
Total Pagefile: 3975.82 MB
Available Pagefile: 3610.35 MB
Total Virtual: 2047.88 MB
Available Virtual: 1962.28 MB

======================= Partitions =========================

1 Drive c: () (Fixed) (Total:29.29 GB) (Free:3.25 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
2 Drive d: (LENOVO) (Fixed) (Total:188.8 GB) (Free:21.45 GB) NTFS
3 Drive e: (WDO_MEDIA32) (Removable) (Total:7.65 GB) (Free:7.65 GB) FAT32

#7 gringo_pr

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Posted 21 August 2012 - 01:03 PM

SystemLook:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
:filefind
services.exe
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 manu212

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Posted 21 August 2012 - 01:13 PM

I did what you said. But before the scan could be completed, the machine failed again with the same error:


SystemLook 30.07.11 by jpshortstuff
Log created at 13:10 on 21/08/2012 by Manish
Administrator - Elevation successful

========== filefind ==========

Searching for "services.exe"

Is there any way to create a windows recovery USB drive? That is the only way to boot my machine, it seems :(

#9 gringo_pr

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Posted 21 August 2012 - 04:50 PM

Hello

I want you to put this on the desktop of the infected computer, just as fast as you can once the computer boots up start this program

Because of the many limitations we are facing with this computer you have to try and run this more than once to finally get it to finish

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#10 manu212

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Posted 22 August 2012 - 09:33 PM

Hi,

I tried running combofix atleast 5 times, but by the time it finishes extracting and installing from the exe, my machine shuts down. Is combofix installed on the machine after first time? Can I run the installed version somehow instead of running the installer every time? Can I run it from Safe mode?

Edited by manu212, 22 August 2012 - 09:37 PM.


#11 gringo_pr

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Posted 22 August 2012 - 10:17 PM

It can run from safe mode - can you get to safe mode?


gringo
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#12 manu212

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Posted 22 August 2012 - 10:21 PM

Tried that also, but machine shuts down there also. DO I have to run the installer every time? There is a Combofix directory in my C drive. Is there any file that I can start running from that directory?

#13 gringo_pr

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Posted 22 August 2012 - 10:26 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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#14 manu212

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Posted 22 August 2012 - 10:57 PM

Is there any other location from where I can download the iso and the report.sh file? My system admin has blocked the noahdfear.net website.

#15 gringo_pr

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Posted 22 August 2012 - 11:18 PM

Greetings

I need you to make a bootable usb and to make a screenshot for me - follow the instructions below to do this

How to create a bootable Puppy USB Drive

  • Download and save a copy of the latest Puppy ISO file
  • Download and save a copy of Unetbootin for Windows.
  • Insert an empty formatted USB drive into a USB port on the computer that's being used to create the bootable USB.
  • Launch Unetbootin ....
  • Ensure that Disk Image is selected.
  • Using the browse button ... browse to and select the Puppy ISO file.
  • Ensure that Type: is set to USB Drive and that the Drive: letter corresponds to the USB drive.
  • Click OK
Unetbootin will now copy the Puppy files to the USB and make it a bootable device.

Next

You need to change the boot order of the computer to boot from a USB drive ....

  • Read HERE for instructions how to do this.

Now boot into Puppylinux

when you get to the desktop Click on each of the drive items found in the bottom left corner to mount them (when mounted they will have a red cross next to them)

Next - Launch GParted which is found at Menu > System > GParted partition manager,
Click to select All Drives then click Okay
I need you to take a screenshot of the window that opens up - to do this follow these instructions

To take a screenshot in Puppy ....

With the GParted window open ...

  • Click menu > Graphic > mtPaint-snapshot screen capture
  • A small window will open ....

    • Click Capture Now
    • Click OK
  • The mtPaint program will open ....
    • Click File > Save
    • Double click on ../
    • Double click on mnt/
    • Double click on sdb1/
    • Set File Format to JPEG
    • Enter screenshot1 into the text box
    • Click OK

This will save a file screenshot1.jpeg into the USB drive, paste or attach this to your next post

Next

  • Click menu > shutdown > power off computer
  • If prompted to save the session click on No

Puppy will now close down.

remove the usb and save it - we will use it again - boot back into windows and send me the screen capture

gringo
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