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Need help! MSE virus!?


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3 replies to this topic

#1 xmisskel

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Posted 15 August 2012 - 06:00 PM

I recently downloaded Microsoft Security Essentials and now I think I have some sort of virus. Within minutes of logging onto my computer, a message keeps popping up that there is a critical error and that the computer will restart within one minute. I have tried to do anything I possibly can to get rid of this issue! It does the same thing while booting up in safemode as well. I also tried to restore my computer to a previous date before this occurred, and it still keeps happening. I figured i'd try to restore it to factory settings also, but it does not give me the option while booting up (f11), or on my control panel. I also tried using the TDSSkiller but my computer reboots before the scanning/fixing finishes. I have read that other people have run into this issue on the forums, but most solutions posted are individual specific.

By the way I am not super computer savvy so if you have a solution for me can you break the instructions down for me?
Can someone please, please help me?

Thank you, thank you!

*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 15 August 2012 - 07:12 PM.


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#2 AlexhadCake

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Posted 15 August 2012 - 06:30 PM

Hi xmisskel!

Can I ask where Microsoft Security Essentials was downloaded from?
This will help me confirm that you've downloaded a legitimate copy of MSE.

*moderator edit:deleted references to run TDSS and Hijack This - Queen-Evie*

Edited by Queen-Evie, 16 August 2012 - 08:14 AM.


#3 hamluis

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Posted 15 August 2012 - 07:47 PM

Added to Unbootable list.

Hamluis

#4 Elise

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Posted 19 August 2012 - 02:07 AM

Hello, and sorry for the delay! Could you please let me know what version of Windows this is?

regards, Elise


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