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Serious start problems with xp


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#1 aquasambo

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Posted 15 August 2012 - 05:20 PM

Hi all,
I have the latest e smart security 5 (the Paid version) and i started up my normal laptop and it opened up with the CHKDSK application running which displayed things like
Deleting corrupt file record segment 88
Deleting orphan file record segment 127
deleting index entry found .002 index $ I30 of file 5
and others which i didn't write down

when the laptop boots it asks me for a windows password which it never normally does.. if you just press ok then it will go to my normal start up page but once there the start menu etc wont load or work
No program will open or execute and when you open a program its says "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem"

I have tried these things so far...
1) Safe mode boot... all that happened was the computer displayed a list of drivers but would not go any further than this.
2) Clean boot state... i downloaded the user help guide but every time it tried to connect with the Microsoft server it said try back later.
I have also tried to do it manually in advanced user but i cant access the start menu... i managed to get into the start up and recovery area, it tells me the default operating system is "Microsoft Windows XP Professional" / fastdetect /NoExecute=Op
when i click on the edit settings button i get a message from notepad.exe saying "This application has failed to start because the application configuration is in correct. Reinstalling the application may fix this problem"
3) I downloaded the Microsoft online scanner to a usb from this computer and tried to run it in the infected one but get the same message from notepad.exe saying "This application has failed to start because the application configuration is in correct. Reinstalling the application may fix this problem"
4) Boot into the Windows Recovery Console using a bootable XP installation CD. This helped by removing some corrupted files when i ran a chkdsk p & r scan.

So this is where i am at....

When the computer rebooted in normal mode i get this message
"the application failed to initialize properly (0xc0150002)" the same as before.

It still comes up the same as before with the desktop picture showing but a blank white space where the start menu and windows bar should be across the bottom..

This time it did not go automatically to chkdsk as it did before.

When i try to open a document from the desktop it tells me "this application has failed to start because the application configuration is in correct. reinstalling the application mat fix this problem"

I managed to get into my computer and documents through the recycle bin and when i open my documents the documents are shown as thumb nails when i select them as details and nothing will open with no message given for why??


I cant access the net from my infected computer so i need help by accessing from this computer to it via USB only
My e smart was updated only a few hours earlier before i had this problem??
Can anyone help me with this
Thanks

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#2 noknojon

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Posted 15 August 2012 - 05:52 PM

Hi -
There is a few problems with ESET Version 5 -
http://kb.eset.com/esetkb/index?page=content&id=SOLN2788 << Read this FULL page from ESET security and follow the directions

Thank You -

#3 AustrAlien

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Posted 15 August 2012 - 06:06 PM

... i started up my normal laptop and it opened up with the CHKDSK application running ...

This indicates disk file-system corruption possibly caused by a failing hard drive. Let's have a closer look at the condition of the hard drive using UBCD as a first step.

FIRSTLY ... Create a bootable UBCD ... CD

Please do the following on a working computer:
  • You will need a new blank writable CD.
  • Download UBCD and burn to a CD:
    Note: If you have trouble finding a download link here:
    • UBCD download page: Download UBCD
    • Look under the heading: Mirror Sites
    • Try any of those listed websites which are hosting/providing the UBCD .ISO file for downloading.
    • Click on the Posted Image icon in the left-hand-side column beside the download location of your choice for direct download of the .ISO file.
  • An example direct download link to try would be:
[*]If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
[*]When the CD has been burned and verified as successful, it will be bootable.
[/list]============================================

SECONDLY ... UBCD > Parted Magic > GSmartControl > Short Self-test > Save results
  • Note: The following will save the test result, along with the SMART data to a text file.
Boot the ailing computer with the UBCD CD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD/DVD drive.)
  • At the first menu screen, select Parted Magic and press <ENTER>.
    Use Default settings ...
    Be patient until UBCD loads and you are presented with the Desktop.
  • Click Start (bottom-left-corner button) > System Tools > Disk Health (GSmartControl)
    (... or simply double-click the Disk Health icon on the Desktop.)
  • In the GSmartControl window that appears, click on the device that represents the hard drive to select it.
  • On the top menu, click Device > View Details.
    A Device Information window for the hard drive will open.
  • Click on the Perform Tests tab along the top of the Device Information window.
  • Beside Test type, ensure that Short Self-test is displayed in the box.
  • Click on Execute (on the far right side of the window).
    The test will take around 60 seconds.
  • At the bottom of the Perform Tests page, click Save As.
    Look at the default file name and location that the file will be saved. Default location will be "root".
  • Click Save.
============================================

THIRDLY ... Post the results to BleepingComputer.com.

Establish internet connection

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Start network.
  • The Start Network Options window will open.
  • Ensure the appropriate option is selected, and click Continue ...
    The Network Utility window will open.
  • Ensure the appropriate option is selected, and click OK.
    You should now have a working internet connection.
Open Firefox and go to BleepingComputer site

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Firefox.

Attach file &/or paste text to a post
  • In your topic at the bottom of the page, click on Add Reply.
  • Under the text box, under the heading Attachments, click on "Browse" to browse for the file that you wish to attach.
    A file upload window will appear.
  • On the left-side, click on "root" to display the contents of the root directory.
  • You should see the text file there that you saved earlier. Click on it, to select it, and then click Open at the bottom-right of the window.
  • Back at the BleepingComputer.com forums window, click on Attach this file.
  • Now type a few words in the text box "text file attached" and then at the bottom click on Add Reply.
  • Note: If you are feeling confident enough to try it, you can open the text file with a text editor and paste the contents in a reply so it can be seen easily by anyone browsing the topic, if you wish. If you do this, don't forget to enclose in CODE tags to preserve the format/spacing.
  • Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.
[/list]All done!
AustrAlien
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#4 aquasambo

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Posted 15 August 2012 - 09:36 PM

Thanks for your help so far!!

I have done what you suggested but an unable to connect to the net and display the log as i am using a sierra wireless usb modem with telstra..
I did a short and long scan and the log stated all was ok so i am figuring i have a virus????
Which way should i go now??
Thanks
Sam

#5 AustrAlien

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Posted 15 August 2012 - 09:41 PM

Copy the saved file from "root" to a flashdrive and transfer to a working computer that has internet connection.
  • Then post the contents of the text file.

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#6 aquasambo

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Posted 15 August 2012 - 10:10 PM

smartctl 5.41 2011-06-09 r3365 [i686-linux-3.0.0-pmagic] (local build)
Copyright © 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HM080GC
Serial Number: S15HJD0PC41495
LU WWN Device Id: 5 0f0000 000341495
Firmware Version: LP100-10
User Capacity: 80,026,361,856 bytes [80.0 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Thu Aug 16 13:03:25 2012 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 31) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 31) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 10
3 Spin_Up_Time 0x0007 252 252 025 Pre-fail Always - 2125
4 Start_Stop_Count 0x0032 095 095 000 Old_age Always - 5820
5 Reallocated_Sector_Ct 0x0033 099 099 010 Pre-fail Always - 12
7 Seek_Error_Rate 0x000e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 073 073 000 Old_age Always - 14107
10 Spin_Retry_Count 0x0032 100 100 051 Old_age Always - 19
12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 3019
191 G-Sense_Error_Rate 0x0032 098 098 000 Old_age Always - 25837
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 243
194 Temperature_Celsius 0x0022 142 088 000 Old_age Always - 32 (Min/Max 6/50)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 10368
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 252 252 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 18
201 Soft_Read_Error_Rate 0x0032 252 252 000 Old_age Always - 0
223 Load_Retry_Count 0x0032 093 093 000 Old_age Always - 7109
225 Load_Cycle_Count 0x0032 029 029 000 Old_age Always - 725642

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 14105 -
# 2 Short offline Completed without error 00% 14104 -
# 3 Short offline Completed without error 00% 14104 -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Completed [00% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

#7 AustrAlien

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Posted 15 August 2012 - 11:19 PM

Device Model: SAMSUNG HM080GC
User Capacity: 80,026,361,856 bytes [80.0 GB]
SMART Attributes
ID# ATTRIBUTE_NAME          FLAG   VALUE WORST THRESH TYPE     UPDATED WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033 099   099   010    Pre-fail Always  -           12
196 Reallocated_Event_Count 0x0032 252   252   000    Old_age  Always  -           0
197 Current_Pending_Sector  0x0012 252   252   000    Old_age  Always  -           0
The above attributes relate to bad sectors on the hard drive. The Reallocated_Sector_Ct is 12. This means the hard drive is failing and currently has 12 marked bad sectors. Your previous run of chkdsk /r would have marked them as "bad" and not to used again. Prior to running chkdsk /r it is likely that those unreadable sectors would have been shown in the Current_Pending_Sector count.

The hard drive is failing: It will continue to fail and the number of bad/unreadable sectors will continue to increase. You should make preparations to back up any important personal files as soon as possible and replace the hard drive for continued reliable performance.

Re: getting the Windows system running properly again on that failing hard drive


Please post (copy/paste) all the recent chkdsk logs so that we can try to get an idea of what files (especially Windows system files) might have been corrupted/deleted and are now causing your problems.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.
Edited to add: If you cannot get to the chkdsk logs, then I suggest you use PartedMagic to copy important personal files to a flashdrive or external USB drive. We may not be able to get the existing Windows system functioning properly.

Edited by AustrAlien, 15 August 2012 - 11:23 PM.

AustrAlien
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#8 aquasambo

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Posted 18 August 2012 - 04:42 PM

Thanks so much for your help thus far....
I feel you are right and we are salvaging all we can from the old lap top and will in vest in a new one soon.
I am in the process of importing outlook email files from the crashed laptop to a working one.
I am using the suggested parted magic to access the old data which is fine but it is stored as a DAT file which outlook 10 won't open and i need to convert it to a PST file?
Can anyone help
Thanks

#9 AustrAlien

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Posted 18 August 2012 - 05:37 PM

... importing outlook email files ......... but it is stored as a DAT file ...

As far as I know, Outlook always uses (and has always used) .pst files to store its data.
  • Double-check your idea that the data you are looking for is stored as a DAT file.

AustrAlien
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#10 aquasambo

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Posted 18 August 2012 - 08:54 PM

Thanks AustrAlien you are a legend!!!
Thanks heaps for your help with all of this I would not have got anywhere without you!!
Cheers
Sam




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