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#1 Eichizen

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Posted 15 August 2012 - 05:20 PM

Greetings fellow netizens and computer experts out there!

I just joined the site because of a trouble I caused myself, unfortunately.

I was curious if I had a virus infection so I used the Combofix program without any instruction to do so. Now I'm having problems such as starting up the Catalyst Control Center and some other programs(Rainmeter, Rocketdock shortcuts, Auslogics, etc.).... and here I am...

If someone would guide me to the related forums(appropriate category) for these problems, I'd be really grateful! Thanks!

Edited by Eichizen, 15 August 2012 - 05:21 PM.


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#2 rotor123

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Posted 15 August 2012 - 05:43 PM

Please Visit here
http://www.bleepingcomputer.com/forums/topic273628.html
read section 5

I used ComboFix on my own and encountered problems. What should I do?

Start a new topic, give it a relevant title and provide a description of your problem, a summary of any anti-malware tools you have used and a summary of all steps that you have performed on your own.

Please be specific and describe exactly what happened when you ran ComboFix. Include any error messages that you received. If your machine is bootable, providing a How to take and share a screen shot in Windows can be useful in helping to resolve your problem.

After starting your topic, please be patient as it may take time to get an answer


There is more so read the entire page then


Virus, Trojan, Spyware, and Malware Removal Logs

Thanks
Roger

Edited by rotor123, 15 August 2012 - 05:45 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#3 Eichizen

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Posted 15 August 2012 - 05:48 PM

Thank you for the response! I am currently reading the first link you posted. I assume that the second link is the appropriate forum for my problem?

#4 rotor123

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Posted 15 August 2012 - 05:57 PM

That is most likely the best forum for you. Make sure you keep the Combofix logs so they can see what happened.

Once you go there read the information at the top of the page.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#5 quietman7

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Posted 16 August 2012 - 10:48 AM

Your log(s) is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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