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Multiple Trojan Infections

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#1 Jesson125


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Posted 15 August 2012 - 05:06 PM

Recently, my Norton 360 alerted me to multiple trojans trying to infect my PC. So far, Norton appears to have blocked every attempt by the trojans; as a result, my Norton 360 is alerting me to attacks by these trojans every couple of minutes. The trojans are; Trojand.Gen.2, Trojan.Zeroacces.B and Trojan.Zeroacces.C. Since Norton 360 can't seem to remove these, I was told to run malwarbytes anti-malware. Unfortunately, that did not solve the problem either. What can I do to get rid of these trojans once and for all?

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#2 Broni


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Posted 15 August 2012 - 07:23 PM

ZeroAccess rootkit requires elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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