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Silicon Power external hard drive will not back up files


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#1 bilge

bilge

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Posted 14 August 2012 - 09:24 PM

I purchased a Silicon Power Rugged Armor A80 external hard drive to back up my computer & I can't get it to work. When I try to back up MY Documents, it scans the files, then the window says "wrong input" & "access denied". I have been trying to get help from Silicon Power customer service, but they haven't been able to shed any light on my problem. I'm running Windows 7 Professional & have Norton Internet Security. Could there be some kind of incompatibility with my OS or Norton that's preventing access to the files? This is very frustrating & I am very uncomfortable not having my files backed up.

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#2 noknojon

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Posted 14 August 2012 - 10:45 PM

Hello and Welcome -
Since you are putting the files onto a clean new external hard drive, make sure all browsers are closed and Disable your Norton while you do it.
Some Norton programs often see simple things as a threat, and can at times refuse you permission to do what you want -

Worth a try -




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