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Sirefef virus/trojan my computer keeps restarting


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5 replies to this topic

#1 Sattam

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Posted 14 August 2012 - 01:59 PM

hello everyone i would like to say im new to this this is my first fourm post and english is not my first language anyway


i have a problem with my computer as you can see by the topic i ujst had it happened to me yesterday i dont know where it came from all i know is that i cant use my computer anymore i have windows seven ultimate 64 bit will you please help me im not computer savy i do not know how to get any kinds of logs or anything so give me a step by step tutorial please

i would be more then happy to give you any info on my pc

*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 14 August 2012 - 02:11 PM.


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#2 Purplegill10

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Posted 14 August 2012 - 02:43 PM

Ok, before you try anything else, Boot up your computer while holding down F8. This will bring you to a menu. When you get to there try pressing the arrow keys until you reach the option: Boot windows normally (it may be called other names, but it should say "normal" in it.). If that doesn't work try booting into safe mode and see if it still restarts.

Best of luck--Gilroy
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#3 narenxp

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Posted 14 August 2012 - 03:38 PM

latest version of TDSSkiller will solve this issue

Copy TDSSkiller to a flash drive

Launch it on infected PC

TDSSkiller

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

If scan completes before shutdown ,cure the infections and restart the PC

Let me know how it goes

#4 Sattam

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Posted 14 August 2012 - 07:46 PM

hello narenxp should i start windows in safe mode or normal mode and does that make any difference ?

and where exactly can i find the logs ? is it in the c drive directly ?

Edited by Sattam, 14 August 2012 - 07:52 PM.


#5 boopme

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Posted 14 August 2012 - 07:48 PM

Normal would be better bit if needed use Safe..
narenxp will look back.
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#6 narenxp

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Posted 14 August 2012 - 08:37 PM

hello narenxp should i start windows in safe mode or normal mode and does that make any difference ?


It doesnt make a difference because you receive shutdown pop up in both safemode and normal mode

Copy the tool to flash drive.Insert your flash drive in infected PC.Boot up the PC,launch the tool and run the scan

Make sure to CURE it before system shutdown again




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