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Blank Screen after starting windows


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23 replies to this topic

#1 killerx525

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Posted 13 August 2012 - 01:32 AM

I seem to have a odd issue with my laptop. Sometimes when i boot into windows there would be a blank screen with a mouse cursor after the starting windows screen. I would have to wait for approximately 5 minutes for it to show up my logon screen. I've been having this issue since the start of the year and have attempted to solve it but they have been unsuccessful.
Things i've tried:
  • Reformat Windows (Did it 4 times)
  • Purchasing a SSD
  • Reduced the start-up items(barely any)

Also i made a topic awhile back but it was never really solved.
http://www.bleepingcomputer.com/forums/topic448270.html/page__st__60

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


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#2 ElFasso

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Posted 13 August 2012 - 04:49 AM

You can try to analyse which program/system activity is causing the boot so slowly with the program Soluto.

Soluto: http://www.filehippo.com/download_soluto/


// Edit:

I'm thinking/suspecting that something that comes with your Windows7 installation (the manufacturing installation) or a program like an AV you installed all the times you have reformatted it.

Edited by ElFasso, 13 August 2012 - 04:53 AM.


#3 killerx525

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Posted 13 August 2012 - 08:51 AM

My laptop did not come with Windows 7, i bought a retail copy of it and installed it myself. I tried the Soluto program but it doesn't give me much but mainly about the laptop itself and programs i use.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 ElFasso

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Posted 13 August 2012 - 12:44 PM

Did you run a boot analyses with Soluto?

It should looked like this:

Posted Image

#5 rotor123

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Posted 13 August 2012 - 03:30 PM

I don't recall the former thread.

1. what brand of SSD?
2. Latest BIOS verson?
3. Drivers from Toshiba? They should have Windows 7 Drivers for your model.

Is it like this right after a install? Or does it get slow later on?

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#6 killerx525

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Posted 13 August 2012 - 04:16 PM

I don't recall the former thread.

1. what brand of SSD?
2. Latest BIOS verson?
3. Drivers from Toshiba? They should have Windows 7 Drivers for your model.

Is it like this right after a install? Or does it get slow later on?

Good Luck
Roger

SSD: Intel 520 120GB (Firmware: 400i)
Bios: 2.20
3. Yes, i got all my drivers from the Toshiba website.

It would usually be a day after i install Windows.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#7 rotor123

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Posted 13 August 2012 - 04:41 PM

What happens if you only install Win7? no drivers, nothing else. maybe a Ethernet or Wireless driver and only come here. for a few days. Does it still act up?

If I remeber right from before you said it was acting up in XP too? I'm beginning to suspect hardware problem(s). Did you run a memory test for 24 hours? Might be a heat caused issue. Is the air coming out of the heat sink fairly cool?

Cheers
Roger

Edited by rotor123, 13 August 2012 - 04:43 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#8 killerx525

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Posted 13 August 2012 - 05:07 PM

What happens if you only install Win7? no drivers, nothing else. maybe a Ethernet or Wireless driver and only come here. for a few days. Does it still act up?

If I remeber right from before you said it was acting up in XP too? I'm beginning to suspect hardware problem(s). Did you run a memory test for 24 hours? Might be a heat caused issue. Is the air coming out of the heat sink fairly cool?

Cheers
Roger

I haven't tried installing windows without drivers yet but note that since the last format which is basically 4 months ago, it hasn't been happening that often but for the past few days it has been happening a lot more often despite no changes to the system has been made. I only used XP for a few months before Windows 7 came out which i made switch to and it was running flawlessly till the start of this year. I haven't ran Memtest in awhile but i will give it a shot as i am desperate to get up the laptop running properly since i will need to use it till university. I don't think there is an heat issue because all of the temperatures are perfectly fine even when the laptop is a load. And yes, there is air coming out the heatsink.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#9 rotor123

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Posted 13 August 2012 - 05:17 PM

Good Luck

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#10 killerx525

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Posted 14 August 2012 - 07:03 AM

I have ran Memtest and it passed 6 times without an issue, anything else?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#11 rotor123

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Posted 14 August 2012 - 09:52 AM

No new software? No New hardware? Did you try this from ElFasso? Need to see what is causing this. I have Seen McAFee Antivirus cause issues like slowness. Did your Antivirus do a Automatic Version update when this happened?

You can try to analyse which program/system activity is causing the boot so slowly with the program Soluto.

Soluto: http://www.filehippo.com/download_soluto/


// Edit:

I'm thinking/suspecting that something that comes with your Windows7 installation (the manufacturing installation) or a program like an AV you installed all the times you have reformatted it.


I'm leaning towards this being the problem too, That you are installing something that is the same. Usually for most people the Antivirus stays the same.

I'd love to see the results from Soluto, My Norton gave it a clean bill of health FWIW.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#12 killerx525

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Posted 14 August 2012 - 04:18 PM

No new software or hardware but i will try that program again. I am currently running Bitdefender as my antivirus.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#13 rotor123

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Posted 14 August 2012 - 04:41 PM

When you run Soluto can you post the results?
Were you running Bitdefender when this first started happening?

Try this to be sure any old security programs are completely gone. From the BC downloads section.
AppRemover

AppRemover is a security application uninstaller that keeps a database of known security programs and what files and configuration settings they add. Using this information AppRemover can then uninstall almost any security application in the event that they become damaged and are unable to uninstall via the Windows control panel.


Thanks
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#14 killerx525

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Posted 15 August 2012 - 12:56 AM

Not sure how to post the results from Soluto. Yes i had Bitdefender when the issue started. I tried AppRemover but it couldn't any other antivirus apart from Bitdefender.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#15 ElFasso

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Posted 15 August 2012 - 06:35 AM

You can post the results (a few screenshots) as attachment. If you need an example from what screen you need to take a first screenshot: Posted Image

Then you need to zoom by clicking on "No-brainer" and "Potentially removable". Take a screenshot, so we can see which programs or systems events are causing the boot so slowly.

A tutorial (YouTube movie) of the program can be found here, click here.




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