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Driver IRQL Not Less Or Equal


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#1 Dragonball

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Posted 12 August 2012 - 07:47 PM

Hi, I have a new 1 month old laptop. I have received 4 blue screens since I bought it and they all have the message "Driver IRQL Not Less Or Equal." I am not sure what to do. I used to have a problem with the bottom of the laptop not locking the battery, almost as if there was not enough room for everything to fit. I'm not sure what to do to stop the blue screens?

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#2 Condobloke

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Posted 12 August 2012 - 10:03 PM

1 Month old = Warranty = return it.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

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#3 Dragonball

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Posted 12 August 2012 - 11:33 PM

I cannot send it back for repairs right now. College has just started and I need it for school. Can someone please help me? :(

#4 AustrAlien

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Posted 14 August 2012 - 06:41 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#5 Dragonball

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Posted 14 August 2012 - 02:30 PM

1)
perfmon/ report was denied

http://www.filedropper.com/windows7vistajcgriff2

2)

http://speccy.piriform.com/results/waJgryElM52sphJAvWuNNUU

3)

MiniToolBox by Farbar Version: 23-07-2012
Ran by Jessie Lee (administrator) on 14-08-2012 at 15:22:38
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

AbiWord 2.8.6 (Version: 2.8.6)
ACID Pro 7.0 (Version: 7.0.713)
Ad-Aware (Version: 9.6.0)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.270)
Adobe Reader X (10.1.3) MUI (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Amazon Unbox Video (Version: 2.2.0.153)
Ashampoo Burning Studio 6 FREE v.6.80 (Version: 6.8.0)
ASIO4ALL (Version: 2.10)
Audacity 2.0
AuthenTec TrueAPI (Version: 1.3.0.144)
Avidemux 2.5 (Version: 2.5.6.7716)
Avira Free Antivirus (Version: 12.0.0.1167)
AviSynth 2.5
AVStoDVD 2.4.2 (Version: 2.4.2)
Bejeweled 3 (Version: 2.2.0.97)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
CDBurnerXP (Version: 4.4.1.3243)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Content Transfer (Version: 1.3.0.23190)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink YouCam (Version: 3.5.0.4528)
D3DX10 (Version: 15.4.2368.0902)
Debut Video Capture Software
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DeGo Video Converter version 2.1.4.165 (Version: 2.1.4.165)
DivX Setup (Version: 2.6.1.9)
Dora's World Adventure (Version: 2.2.0.95)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Evernote v. 4.2.3 (Version: 4.2.3.22)
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Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
ffdshow [rev 2583] [2009-01-05] (Version: 1.0)
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FL Studio 10
Free RAR Extract Frog (Version: 4.70)
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Google Talk (remove only)
Google Talk Plugin (Version: 3.4.2.8800)
Haali Media Splitter
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HP On Screen Display (Version: 1.3.5)
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HP Setup (Version: 9.0.15076.3891)
HP Setup Manager (Version: 1.2.14901.3869)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
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Update Installer for WildTangent Games App
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VLC media player 2.0.2 (Version: 2.0.2)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
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Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPatrol (Version: 25.0.2012.5)
Zuma's Revenge (Version: 2.2.0.98)

**** End of log ****


4)
Windows 7
64 bit
Preinstalled OS
1 month old computer
HP Pavilion dv6 A1U60AV

#6 AustrAlien

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Posted 14 August 2012 - 10:11 PM

Same topic by Dragongirl at WindowsSevenForums:
  • http://www.sevenforums.com/crashes-debugging/246222-blue-screen-says-driver-irql-not-less-equal.html
5 available minidumps all very much the same showing the crashes were "Probably caused by : stflt.sys"

stflt.sys    Thu Jul 01 00:43:08 2010
stflt.sys ... Spyware Terminator (an old version judging by the 2010 date!)

Uninstall Spyware Terminator.
  • If you have already removed/uninstalled Spyware Terminator and no longer have the means to uninstall it in the usual manner, then re-start the computer and load Windows in Safe Mode and re-name the file stflt.sys to stflt.OLD to disable it and stop it from loading.
    C:\Windows\system32\DRIVERS\stflt.sys
=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\Dragonball_BC\Windows7_Vista_jcgriff2\081212-17690-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Aug 13 07:30:54.573 2012 (UTC + 10:00)
System Uptime: 0 days 0:05:24.431
Unable to load image \SystemRoot\system32\DRIVERS\stflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stflt.sys
*** ERROR: Module load completed but symbols could not be loaded for stflt.sys
Probably caused by : stflt.sys ( stflt+1ed9 )
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: explorer.exe
FAILURE_BUCKET_ID: X64_0xD1_stflt+1ed9
Bugcheck code 000000D1
Arguments fffff8a0`029419a8 00000000`00000002 00000000`00000000 fffff880`010c3039
................................................................

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#7 12. Oz Mouse

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Posted 14 August 2012 - 11:36 PM

if that doesnt work try running memtest, in my experience that error is more often than not... caused by ram

#8 Dragonball

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Posted 17 August 2012 - 09:10 PM

I removed spyware terminator but I am still having problems with my audio. How do I run memtest?

#9 AustrAlien

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Posted 18 August 2012 - 07:06 PM

I suggest starting a new topic to deal with your audio problem.

Do you have a need or wish test the computer memory?
  • If so, let me know and I will provide instructions.

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#10 Dragonball

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Posted 18 August 2012 - 10:03 PM

Yes, I would still like to test my memory before I make a new topic.

#11 AustrAlien

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Posted 20 August 2012 - 06:52 AM

Test the memory (RAM).
  • Run memtest86+ for a minimum of 24 hours for a reliable result if no errors are reported before-hand.
Memory needs to be tested outside of Windows, so memtest86+ is run from a bootable CD.

:step1: To make a bootable CD with memtest86+:
  • Extract the downloaded zip file:
    • Right-click on the zip file and choose Extract all. (Windows XP ... other Windows versions may have different wording.)
      The contents of the zip file (the .ISO image file) will be extracted to a folder in the same location as your zip file.
  • Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
    • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
  • When the CD has been burned and verified as successful, it will be bootable.

:step2: Boot from the newly created CD.
  • You may need to configure BIOS or the Boot Menu to boot first from the CD.
  • memtest86+ will begin running automatically: You need do nothing else at this time.
  • Allow memtest86+ to run un-interrupted.
See the screenshots in this informative link: Diagnose with Memtest86+

There MUST be NO errors what-so-ever:
  • If you see an error, stop the test.
  • Then proceed to test each stick of RAM separately to sort the good from the bad.
A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.
  • Allow memtest86+ to run for 24 hours for maximum confidence in the test result.
memtest86+ will continue running until you stop it:
  • Press the <ESCAPE> key to re-boot the computer, removing the memtest86+ CD.
Reference: Overclockers forums Memtest86+ Guide/How To's
http://www.overclockers.com/forums/showthread.php?t=409152
AustrAlien
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