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Mystery program repeatedly trying to install


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14 replies to this topic

#1 Nick Danger

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Posted 12 August 2012 - 05:29 PM

I have a program that keeps trying to install. The Windows Installer (Preparing to Install) popup will rapidly open and close 5-10 times, and then go away for a while. There is no other information on the popup. It closes too fast for me to catch its name using Windows Task Manager.

Running updated XP 3. AVG Antivirus and Windows Defender.

This has been going on for months. I think it started when I downloaded program updates from Dell.

Malware Bytes reports a clean computer. Please tell me how I can get rid of this pest.

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#2 noknojon

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Posted 12 August 2012 - 05:39 PM

I have a program that keeps trying to install. <<
Hi -
Can you be any more specific about the "Program" ??
Do you have any program names, program details, or do you think that you may have Dell updates trying to install ??

Thanks for any more detail -


#3 Nick Danger

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Posted 12 August 2012 - 05:51 PM

The banner of the window says "Windows Installer" The body of the window says "Preparing to Install..." There is also a Cancel button. It will flicker in and out for several seconds, but each one quicker than I can react. Clicking on the Cancel button does nothing.

Edited by Nick Danger, 12 August 2012 - 05:51 PM.


#4 Artrooks

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Posted 12 August 2012 - 08:42 PM

Hello,

See if this link is any help: http://www.ehow.com/how_8457069_make-blinking-windows-installer-screen.html

Regards,
Brooks



 


#5 jhayz

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Posted 13 August 2012 - 01:58 AM

The 2nd method in this link requires you to backup your registry which includes the steps provided by Artrooks.
http://www.kellys-korner-xp.com/xp_w.htm#installer

Tekken
 


#6 caperjac

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Posted 13 August 2012 - 05:48 AM

also go to start/startup folder and check to see if anything in try to install the program
also check device manager to see if any deceives are not installed properly and making an attempt when you turn on the computer

also Autoruns program will/should help show whats trying to run .if and when installed check the logon tab for an install
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

My answers are my opinion only,usually


#7 Manis B

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Posted 13 August 2012 - 08:01 AM

Check your USB devices to make sure they are connected properly. A loose connection could cause the add/remove hardware program to come on. Check your drive list as well:

Right Click "My Computer"
Properties
Hardware Tab
Device Manager


Look for yellow "?" or devices to pop in and out of existence.

#8 hamluis

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Posted 13 August 2012 - 08:45 AM

<<also Autoruns program will/should help show whats trying to run .if and when installed check the logon tab for an install
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx >>

If using the Autoruns tool (which can be confusing), the typical startup entries are on the Logon tab. Do not disable/remove any items reflecting Microsoft, your AV program, Java, or a malware defense program such as SUPERAntiSpyware.

Louis

#9 caperjac

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Posted 13 August 2012 - 09:28 AM

yes autoruns is and can be confusing ,maybe a bit to confusing for some users , ,thats why i put to check the logon tab ,so if you don't feel comfortable using such a tool don't use it .,thanks

My answers are my opinion only,usually


#10 Nick Danger

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Posted 13 August 2012 - 10:06 AM

Hello,

See if this link is any help: http://www.ehow.com/how_8457069_make-blinking-windows-installer-screen.html

Thanks. Didn't work.

also go to start/startup folder and check to see if anything in try to install the program
also check device manager to see if any deceives are not installed properly and making an attempt when you turn on the computer

also Autoruns program will/should help show whats trying to run .if and when installed check the logon tab for an install
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx



Check your USB devices to make sure they are connected properly. A loose connection could cause the add/remove hardware program to come on. Check your drive list as well:

Right Click "My Computer"
Properties
Hardware Tab
Device Manager


Look for yellow "?" or devices to pop in and out of existence.

Thanks. The USB plugs are fully pressed in. There are no question marks.

<<also Autoruns program will/should help show whats trying to run .if and when installed check the logon tab for an install
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx >>

If using the Autoruns tool (which can be confusing), the typical startup entries are on the Logon tab. Do not disable/remove any items reflecting Microsoft, your AV program, Java, or a malware defense program such as SUPERAntiSpyware.

Louis

Thanks. I don't know what most of those entries are. I disabled a Norton entry, because I uninstalled Norton months ago, but that didn't catch it.

I'm going to need to do a fair bit of reading to understand this program.

#11 jhayz

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Posted 14 August 2012 - 11:34 AM

Run the edit on line 94: http://www.kellys-korner-xp.com/xp_tweaks.htm and/or:

http://www.kellys-korner-xp.com/xp_w.htm#installer

Tekken
 


#12 Nick Danger

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Posted 14 August 2012 - 02:30 PM

yes autoruns is and can be confusing ,maybe a bit to confusing for some users , ,thats why i put to check the logon tab ,so if you don't feel comfortable using such a tool don't use it .,thanks

Thank you. I disabled the programs in the Login tab a few at a time and rebooted. Then I re-enabled them and disabled another group. I went through most of them, and the problem continued.

Run the edit on line 94: http://www.kellys-korner-xp.com/xp_tweaks.htm and/or:

http://www.kellys-korner-xp.com/xp_w.htm#installer

Thank you. I did this, and the problem continued. I don't think the problem is with Windows Installer. When I followed the other link and looked at the path in the registry, that was correct. I think Windows Installer is being asked by another program to do an install.

#13 Nick Danger

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Posted 14 August 2012 - 08:27 PM

I ran Microsoft FixIt, but that didn't help.

The event log shows the following warnings many times.

======================================================================

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 8/14/2012
Time: 5:40:47 PM
User: DDW87K91\Nick
Computer: DDW87K91
Description:
Detection of product '{30465B6C-B53F-49A1-9EBA-A3F187AD502E}', feature 'SoleFeature' failed during request for component '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

=======================================================================

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 8/14/2012
Time: 5:40:47 PM
User: DDW87K91\Nick
Computer: DDW87K91
Description:
Failed to connect to server. Error: 0x80070003

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

================================================================

A Google search for 30465B6C-B53F-49A1-9EBA-A3F187AD502E comes up with Sonic Update Manager. I'm looking into that now.

#14 Nick Danger

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Posted 14 August 2012 - 10:01 PM

Updated Windows Installer from 3.1 to 4.5. Uninstalled and updated InstallShield.

I'm just thrashing around at this point.

#15 Firefoxthebomb

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Posted 15 August 2012 - 11:08 AM

You may want to use the Windows Installer Cleanup Utility to clean up the Sonic Update Manager it can be found => HERE

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